Not worth the hassle
Posted Sep 14, 2016
The last day we were there, I noticed a full charge and partial charge on my card. I went to the front to let them know. The girl, who was about 15 years old told me don't worry the charge would fall off in a couple of days. Got a knock on the door about an hour later saying our card was declined. I went and explained to them it was because they had charged the card twice and advised her how to fix it. She said it wasn't her problem and that she didn't do anything wrong and to call Expedia, who we booked it through because they charged the card. I called them who in turn contacted the front desk and were told the same thing, that they weren't going to do anything to fix it. I wasn't feeling well so I went to the store to get some medicine. Came back only to realize they had locked us out of our room with all our stuff in it. We spent the next 3 hours trying to help the front desk lady fix the mistake she had made that she kept refusing to fix. The day after we got home, we noticed another charge on our card from them. Needless to say I will not be going back to them or recommending them to anyone. I work for a bank and know how these things work and know how to resolve them but she was so unwilling to fix the mistake she made, her charging the full amount to the card and then trying to go in each day and charging for each individual day. I would definitely not recommend this place for the simple fact of taking accountability for the mistake they made and refused to fix.