Ratings based on 18 Verified Reviews

3.9 out of 5
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Houston, Texas

Filthy!!!

Posted Aug 23, 2017
We booked the 4 bedroom unit for a family reunion. So so disappointed that the unit was extremely filthy. When we complained, a cleaner was sent to beaten up however, we had to sit outside whilst she was cleaning. As a result, we could not be in the unit from 10am-3:30pm. It didn't help that my son ripped his knee in a torn sofa. One family left Friday night (upon arrival), as it was too dirty to sleep in. The manager was supposed to get back to me once he had a full investigation but 4 weeks later and I've not heard back. There were spider webs all over, dead flies on the floor and the toilets were messed when we checked in. Save your money and book elsewhere. Such a disappointing weekend!!!
5 out of 5
by Christine

Posted Jun 21, 2017 on Hotels
Fabulous time! Units are excellent and kids loved the Jacuzzi bath. Service at the Restaurant was disappointing on the Saturday. Only 2 staff to assist and it took an hour to get our food and during that wait our waiter did not check up on us. That was the only issue during our stay. Most of the staff were friendly and helpful!
Comment from Hotel Management
Jul 4, 2017
Thank you for the great feedback Christine. The Jacuzzi bath and fire places most certainly makes us a great winter destination. And sorry about the over full restaurant - our third waitress was called away suddenly when her child fell ill - I do hope the inconvenience was eased over when the hearty food arrived! Kind Regards Schalk Enslin General Manager MST
5 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 27, 2017
Thanks for the great feedback! Regards Schalk Enslin, General Manager MST
5 out of 5
by Shahabaaz

Amazing place, will stay again.

Posted Apr 10, 2017 on Hotels
Just awesome, this place give you happiness, luxury everything you want.
Comment from Hotel Management
Apr 12, 2017
Thank you Shahabaaz - Great to get such positive feedback!
3 out of 5
by ailsa

Posted Apr 10, 2017 on Hotels
Plenty of activities for childrenM
Comment from Hotel Management
Apr 12, 2017
Thanks Ailsa - Family Fun is the name of the game!
4 out of 5
by Lyndon

Quiet Getaway

Posted Mar 27, 2017 on Hotels
Although the weather did not play along and we had fairly cold and misty weather while we stayed at the resort, we really had a great time, the staff are friendly and welcoming. The resort management are always around and very approachable. Although the resort is currently being refurbished the chalets are far enough apart that the work does not interfere at all. The new units look stunning, this veteran resort is being polished up again and it is great to see.
Comment from Hotel Management
Apr 8, 2017
Thanks for the kind and honest review. The refurb will indeed be completed within a few months, but the weather will still be the midlands! Hence the fireplaces and Spa baths for the cooler months.
4 out of 5
by Chris

Hard work paying off

Posted Mar 13, 2017 on Hotels
It was a good trip to MST. It is my first time back since early 2000's and the management are definately putting in the work to get it back to its high standard expected back then.
Comment from Hotel Management
Mar 21, 2017
Thanks Chris for the great feedback – We will continue to work on that 5/5 before you visit next!
5 out of 5
by Omar

Tranquil and comfortable

Posted Feb 28, 2017 on Hotels
A tranquil and beautiful environment. The rooms were clean and efficiently furnished including the kitchen. We were sad to leave!
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for the great feedback Omar. We are looking forward to your next stay with us.
4 out of 5
by Reagan from mount edgecombe

Midlands saddle great stay

Posted Feb 26, 2017 on Hotels
GREAT STAY
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you Reagan - next time we will aim for 5 stars!
5 out of 5
by A verified traveler

Clean and quiet

Posted Jan 16, 2017 on Hotels
We just loved the area, the fantastic chalet and weather
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for the great feedback! As you know we are well situated in the Midlands Meander, yet close to the N3 freeway, and the old school charm of our spacious units are awesome. Keep an eye on the Facebook's Snow Report - we are a great winter destination when the weather is not so great too!