Ratings based on 27 Verified Reviews

3.5 out of 5
50% of guests recommend
4.0 Room cleanliness
3.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Conflicted

Posted May 1, 2017
I feel quite conflicted about our stay at the resort. It was a mixture of both good and bad. We really tried to enjoy ourselves and ignore small imperfections, but things continued going wrong for us. In our room alone we experienced a broken sliding door, broken window handle, dirty coffee cups (both), and smelly towels. Outside of the room were things like being told we could order off the menu, but after ordering being told the kitchen is too busy we should eat buffet - a complete waste with children. I started feeling bad about being perceived as a problematic guest with my complaints, so just tried to ignore some things. The resort can be amazing, but there are a lot of little things that need to change. Management really appear to do their best and were always accomdating, but there seems to be a split in terms of staff demeanor.
Comment from Hotel Management
May 5, 2017 by Bridget, Hotel Management
Good Day Thank you for providing feedback on your stay at Legend Golf & Safari Resort. We are disheartened to read that your stay was not the legendary experience we aim to provide for all our guests. Could you please email michelle.b@legendlodges.co.za with some more information as we would like to investigate what happened and who the staff were so we can action immediately. We do apologize that your stay was not to your expectation and trust that this will not deter you from visiting us again.
5 out of 5
by Badisa

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Good Day Thank you for the great rating and we look forward to welcoming you back in the not too distant future.
4 out of 5
by Hannes

A lot of potential but seems like a fading star..

Posted Mar 27, 2017 on Hotels
Apart from a very friendly security guard, the service was probably the worst I've ever experienced. Reception staff need some serious training in customer care. A very poor show of hospitality all round. We did not fret to much as we enjoyed the surroundings. Golf was also a disappointment as there were four T boxes we could not reach as there was irrigation all around us. We had to drive into the fairway and drop the ball to start play..?? I eventually asked the ground staff who switched off when we got to the fifth T box. Their "signature" restaurant was closed on the Saturday. Again would not have minded this if we were told before hand. We had no braai grid - when we asked we were told to go and take one from the other chalets..we did find that very funny and bizarre. Anyways, good luck is all I can say!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Perfect location for a safari adventure

Posted Mar 22, 2017
Cons: Staff is on Africa-time, they can move a bit slow sometimes
Location: On site there are many activities available. Go to the Legend Conservation Center and see the white lions and wild dogs. Go horseback riding also!
This hotel has all you need for an amazing safari adventure. The rooms are clean and have everything you need (comfy beds, spacious bathroom with great shower, etc). The staff is very nice and accommodating. You are in Africa, so no one rushes to get things done, but if you can relax into that you will have an amazing stay. The food at the hotel is very good. The safari is the best part obviously - it is an amazing experience! I would go back to the Legend and recommend it to friends.
Comment from Hotel Management
Mar 23, 2017 by Legends Online Team, Hotel Management
Good Day Caroline, Thank you for the feedback regarding Legend Golf & Safari Resort. We are heartened to read you enjoyed your overall stay and look forward to welcoming you back in the not too distant future.
4 out of 5
by Ruggero

Very good stay

Posted Mar 22, 2017 on Hotels
Very good
Comment from Hotel Management
Mar 24, 2017
Good Day Thank you for the feedback regarding Legend Golf And Safari Resort. We look forward to welcoming you back in the not too distant future.
5 out of 5
by Ellen

place to be

Posted Jan 17, 2017 on Hotels
Amazing.however booking not well coordinated by the Lodge
Comment from Hotel Management
Mar 23, 2017
Good Day Ellen, Thank you for the feedback. We are heartened to read you enjoyed your overall stay and look forward to welcoming you back in the not too distant future.
5 out of 5
by Michael

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017
Thank you for the feedback. We are heartened to read you enjoyed your overall stay and look forward to welcoming you back in the not too distant future.
2 out of 5
by A verified traveler

No value for money.

Posted Jan 6, 2017 on Hotels
The resort is overly rated and does not deserve the current star rating. Our stay was a disappointment due to many facilities not functioning. In the four days we stayed, the boma was closed, the tea garden was closed, no water sports as advertised, no star gazing as advertised, the legend field is in very bad condition, animal waste all over the basket ball court. Expect to see cockroaches everywhere, on numerous occasions we have had to ask staff at the restaurant to clean the tables. Only certain parts of the resort are well kept even the much publicized golf course is not well kept. Getting around within the resort is a mission some sign posts are incorrect. The buffet menu was only available for breakfast lunch and dinner was alarcate with overpriced menus. The main swimming pool is just a let down for a lack of better words. The resort lacks class and personality and hence I would rate it a 2 star.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Good Day Anonymous, Thank you for your review. We apologise for the breakdown in service delivery during your time at the resort and can assure you that this is not the standard we hold ourselves to. The training of the staff is also a number one priority for Legend in 2017 and we believe that with the training programs in place for the upcoming months we will see a significant change. We do hope however that this will not deter you from returning to our resort in the not too distant future.
4 out of 5
by A verified traveler

Posted Jan 6, 2017 on Hotels
We booked a king size bed and got 2 single beds pushed together that shifted away from each other as soon as you move on the bed. We wanted to do a braai but was told it was not allowed and if we want to use the boma we have to arrange it with the manager. We think that if they have facilities at the chalets to braai there will be more people visiting the facilities. We don't think that you want to eat in a restaurant each and every meal. Some of the activities was also very expensive and as much as you want to do them, you need to work out what you can do and what not, as the prices is just so that you can't do everything.
Comment from Hotel Management
Mar 23, 2017
God Day Thank you for the feedback. We appreciate all your feedback and have passed your comments about the braaing facilities and beds to management. We are however, heartened to read you enjoyed your overall stay and look forward to welcoming you back in the not too distant future.
4 out of 5
by Phaswane Steven

Home away from home

Posted Jan 3, 2017 on Hotels
Thanks to Dino and her manager very welcoming and accommodating
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Steven, Thank you so much for your review and compliments! We have passed them on to the General Manager. It is always heartening to read of Legendary experiences at our properties and are delighted this was the case for you. We look forward to welcoming you back soon.