Ratings based on 76 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Excellent

Posted Jan 5, 2017
Cons: It would have been nice to know ahead of time the pool was closing.
Location: Go to the Moorea Beach Cafe for dinner. They have a shuttle that will pick you up from the hotel.
We had an excellent visit to the Sofitel. Would definitely recommend!
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea !
4 out of 5
Recommended
for Couples
by A verified traveler

Relaxing Vacation

Posted Dec 16, 2016
We book this hotel for a week with my wife for our anniversary. We had an amazing time. Booked the Luxury Overwater Bungalow and it was amazing. We went to Maldives last year so we were looking for an ocean view but we got the beach view, it was nice but not perfect. Pros: Location, the Overwater Bungalows have amazing Corals all over that you can just see from your terrace. Staff is amazing. Cons: Location. the hotel is in the middles of nowhere.... You are stuck with overpaying for food ($35 burger....) No Gym, which should a must for a 5 star hotel.
Comment from Hotel Management
Dec 22, 2016 by Didier Lamoot, Hotel Management
Dear Guest, A large thank for your review after your stay at the Sofitel Moorea. We are glad to read that you enjoy your stay Hope to welcome you again Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful over water bungalo

Posted Nov 29, 2016
Best honeymoon place ever! The food was not great but we went into town and just went to the grocery store and stocked up. The food is also expensive aka 35 US dollars for 1 burger. Those are my only 2 complaints. Everyone was SO friendly and awesome and we stayed in our luxury bungalo for about 2 weeks and it was absolutely amazing. Check it off the bucket list amazing. Moorea was a better place to stay than bora bora in my opinion
Comment from Hotel Management
Dec 22, 2016 by Didier Lamoot, Hotel Management
Dear Guest, Thank you so much for your comments after your stay at the Sofitel Moorea Hope to welcome you soon Kind regards,
3 out of 5
by A verified traveler from Indianapolis, IN

Secluded bungalow hotel

Posted Oct 17, 2016
Location: Nothing. There is absolutely nothing near this property. If that is important in any way, do not choose this hotel.
Depending on what you are looking for, this can be a very good hotel. The property is maintained in a more natural state. Meaning, they do not spend a lot of effort to manicure and tend to flower gardens, shrubbery etc. All accommodations are separate dwellings, thus no connected rooms. Some seem a bit remote, others are on the beach or at least looking at the water. I stayed in an over-water bungalow. It was well appointed and large in size. However, the WIFI is very poor. It drops out constantly and you must sign in again. If you go to the lobby or restaurants, it does work better. It is quiet property, with most people keeping to themselves. The largest category of customers at the Sofitel is from Italy. You can take that information and make your own decisions about it. There are also a large number of honeymooners that stay there. Food options are a bit limited. For me, 3 days was long enough. The breakfast is quite good, but dinner choices seemed a bit thin....and expensive. There are no restaurants in the area as there is nothing at all near the hotel. If you want total seclusion, then that is a good thing. Otherwise, you might be better off on the north side of the island at the Hilton. At least then, there are a few other hotels etc to go to. For me personally, this hotel is very lacking in that they have NO Fitness center. They have plenty of space on the property to install one, they just didn't. In this respect, I would not go back.
Comment from Hotel Management
Oct 24, 2016 by Didier Lamoot, Hotel Management
Dear Sir, We thank you so much for your review and for your stay at the Sofitel Moorea. We planned to realise a fitness center in the future for the wellbeign of our guests. We hope you will keep good memories of our Island and our resort Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Over the water bungalows are awesome.

Posted Oct 10, 2016
Expensive, but unique. Service in bar is wanting, but that's probably a French thing. To illustrate, we could get room service drinks more quickly than from the bar staff at our table. But overall, a great place to be.
Comment from Hotel Management
Oct 17, 2016 by Didier Lamoot, Hotel Management
Dear Guest, We thank you so much for your comment after your stay at the Sofitel Moorea. We are sorry for the service at the Bar but we will share your remarks with our F& manager in the way to involve the service. We hope to welcome you soon Kind regards,
1 out of 5
by A verified traveler from NEW JWRSEY

Posted Sep 24, 2016
Great Hotel, nice and clean, just be aware of entertainment program Management selling or share the profit with locals who made a “concert” of local rock band Restaurant and all seating area was full of locals, did not see any gusts from hotel…. We arrived after 24 hours travel from NY and instead of relaxing dinner and night sleep we been listening sort of very loud “music” with accompaniment of scramming locals until 1AM Luxury 5 star hotels are about relaxing, pampering and great and quiet service. When you pay $1000.00 per night you expect to be treated as preferred hotel guest, not as a visitor on somebody party. Happy for hotel management who made tons of money by selling the drinks and concert tickets, and feel sorry for hotel guests who been forced to be involved in entertainment. If you want to stay on Moorea go to Intercontinental, much better place,
Comment from Hotel Management
Sep 30, 2016 by Didier Lamoot, Hotel Management
Dear Vladimir, We thank you for your comments after your stay at the Sofitel Moorea. The Sofitel is partner of cultural events on French Polynesia and all the quarters, an international artist performed at the Sofitel. "Jahboy" is one of those, he comes from the Pacific and he is international known. Most of our guests enjoy this evening with this guy and we are sorry that you were disturbed by this event. We hope that you will keep confidence in our Brand and you will give us a chance to welcome you back in one of our Sofitel around the world. Kind regards,
3 out of 5
by A verified traveler from New Jersey

An overrated resort in a truly wonderful location

Posted Sep 18, 2016
Pros: Location! The resort is just ok.
Cons: Three things: quality and variety of food, house keeping and Internet.
The lagoon is amazing. The staff is very nice, especially in their Nautical Shop - we really enjoyed snorkeling, underwater scooter and swimming with sharks and stingrays. Trip around the island was also magnificent. Negatives: the food was mediocre, the Internet was unreliable (good wifi coverage, but tiny throughput), house keeping made us laugh every day (after returning to the bungalow, we'd find a clean room, but no bottled water, no towels and no shampoo/gel - so we'd call and ask them to bring all of the above).
Comment from Hotel Management
Sep 26, 2016 by Didier Lamoot, Hotel Management
Dear Sir, Thank you for your comments after your stay at the Sofitel Moorea. We are happy to learn that you like our location and the staff too. We are sorry that you didn't have a nice experience with our food. We will share the information concerning the problem you have for the cleaning. Please be sure that your comments are important for us to avoid this kind of desagrement We hope to see you again in our Resort Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Excellent Location

Posted Aug 9, 2016
Pros: The staff is very friendly and helpful. The food was great.
Cons: The lobby and grounds definitely don't compare to places like the Hilton and Continental. The furniture in the lobby is a bit worn.
Location: The location is amazing! The beach is excellent and has great snorkeling and swimming. Felt very safe in the lagoon there.
The location can't be beat. The bed was a little too firm, but I slept fine. We really enjoyed our stay here and would definitely stay here again in the future.
Comment from Hotel Management
Aug 12, 2016 by M. Lamoot, Hotel Management
Dear Guest, We thank you for your comments after your stay at the Sofitel Moorea Ia Ora Beach Resort. We are happy that you will keep nice memories of your holidays with us. We hope to welcome you soon in our Resort Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Phenomenal Over Water Bungalow Experience

Posted Jul 19, 2016
Pros: The over water bungalow was perfect, and the sea life in the lagoon was abundant. The breakfast buffet added a lot to the value of the stay.
Cons: It would be nice to have a few cheaper snack options. We went to a supermarket in town and picked up some snacks.
Location: The concierge was amazing, and helped us book fantastic excursions to a jungle hike to a waterfall, and Tiki Village Theater. Both were super values.
Our stay at the Sofitel Moorea Ia Ora was a perfect vacation. For the entire week we were there, the staff was incredibly friendly and helpful. The breakfast buffet was a phenomenal value to be included in the room, and after maybe the third day the staff recognized us, greeted us by name, and remembered that I would not want coffee but my wife would want tea. The room was immaculate, with housekeeping and mini bar service making sure that all our needs were met several times a day. The lagoon featured incredible snorkeling right in among the bungalows, as the Sofitel participates in a coral protection program to preserve and encourage the growth of the coral reef in the lagoon. The dive shop on the resort rents underwater digital cameras, which you can provide your own SD card for. This was a wonderful addition to our trip, and we got some incredible pictures and videos of an octopus who lived between the two sets of bungalows, among other things. They also rent bikes that we a fun way to explore the island. The concierge/guest services desk was very useful, and helped us book various excursions on the island while we were there. They were eager to answer questions, and honest about steering us away from excursions that might be disappointing. For example, we were there just before whale season. While a whale watching excursion was listed among the available options, Estrella let us know that it really wasn't a good time of year for it. The food was always delicious.
Comment from Hotel Management
Jul 28, 2016 by Didier Lamoot, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Moorea Ia Ora Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location but more self service

Posted Jul 10, 2016
Beautiful location. The lagoon is incredible. The service is almost non existent. Breakfast buffet it good and the ladies who run that are great. The main bar is very difficult to get service at. Poorly staffed and pure chaos. The beach bar was rarely open and closed for many of the days. The resort does not cater to their guests. Get you own beach chairs, cards to get beach towels at front desk. We found that strange as it was more like a cheap cruise ship than a luxury resort. This is our second time to Tahiti and we did not experience this at other islands and resorts. Also, bring your owns towels for bathing as getting clean towels, washcloths is a full contact sport.
Comment from Hotel Management
Jul 19, 2016 by Didier Lamoot, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Moorea Ia Ora Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,