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Hotel tried to try and charge us 3 times. We booked through Expedia and prepaid. They told us we were smoking in the room and called Expedia and we couldn’t get our money back to change hotels. The toilet didn’t flush. The door to the bathroom barely opened because it kept getting stuck on the ceiling. Really low ceilings. We asked for blankets and they refused. It was the worst experience
Toddler friendly. The pool was clean, the apartments were perfect. The free breakfast was nice. It was very easy and comfortable to navigate especially having a toddler.
The only thing I would say is that I requested a bath tub, and told all the rooms have one, but then was assigned a accessible room. I even asked again at the front desk before checking in.
300 dolars for 1 night, the room was full of sand , hair on the beds, mold on the shower curtain, only 3 towels in a 5 person appartment, not enough bedding, the front desk staff completely ignores you when you complain, the pool was disgusting, there is more , don't stay here
Thank you for the 5 star review! We hope to see you again in the near future.
6/10 Okay
Bradley
Traveled with family
Apr 11, 2024
Liked: Cleanliness, staff & service, amenities
The grounds and pool are nice, the bathroom was not so good and could use some updating. They seem to be renovating some of the units so maybe this one is on the list.
Bradley
Stayed 7 nights in Mar 2024
Response from Hotel Team on Apr 15, 2024
Thank you so much for the feedback. Our renovation should be completed by spring.
They promote a full service bar (hence the tiki by the pool) but there is no bar or staff there. It’s just for looks. If you’re expecting a table, chairs or couch in your room, there will not be any. Staff mentioned all furniture is on back order for an entire year. But you will have 2 refrigerators 😂
Adriana
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 8, 2024
We appreciate your feedback and staying with us during our renovations. The area you speak of is our breakfast bar, it is not set up for alcoholic beverages. Your feedback is heard and we thank you for your patronage.
6/10 Okay
Claudio
Apr 7, 2024
Disliked: Staff & service
Claudio
Stayed 3 nights in Apr 2024
Response from Hotel Team on Apr 9, 2024
Thank you for your feedback and for staying with us. Please come again soon.
6/10 Okay
Danielle
Apr 5, 2024
We were there one night which was fine. The rooms are not very nice but seviceable. But I do like the hot tubs.
Danielle
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 8, 2024
We appreciate your staying with us. Please come again, our renovations are underway.
Hello Oraince,We are sincerely sorry to hear about your experience with the condition of your room. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take cleanliness and hygiene very seriously, and it is unacceptable that your room did not meet the standards we strive to uphold. We have immediately alerted our housekeeping team to address the issues you have brought to our attention, including the cleanliness of the room and its amenities.We understand the impact that such an experience can have on your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you. Your feedback is invaluable to us as we work to continuously improve our services and facilities.Once again, we apologize for the disappointment you experienced and thank you for bringing these issues to our attention.
2/10 Terrible
oraince
Traveled with family
Mar 31, 2024
Disliked: Amenities
Terrible
oraince
Stayed 1 night in Mar 2024
4/10 Poor
Lineth
Business traveler, Traveled with partner
Mar 30, 2024
Liked: Cleanliness
Disliked: Amenities
Rooms are extremely small. Bathroom is not as private located right by the entrance. AC did not work properly. Sheets were not as comfortable. Not enough room for storage.
Thank you so much for the 5-star rating! Your support means a lot to us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We are always striving to improve and provide the best experience possible. Thanks again!
10/10 Excellent
Gary
Traveled with family and small children, Traveled with family
Thank you so much for the 5-star rating! Your feedback means a lot to us. We are glad we were able to meet your expectations and provide a positive experience. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. Thanks again for your support!
10/10 Excellent
Ken
Mar 23, 2024
Ken
Stayed 2 nights in Mar 2024
Response from Hotel Team on Apr 15, 2024
Thank you for the wonderful review, please come again.
Wow! We're thrilled to receive a 5-star rating from you! Your satisfaction is our priority, and we're glad we could meet your expectations.
10/10 Excellent
Andy
Mar 17, 2024
Andy
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 8, 2024
Thank you
8/10 Good
RobinR
Traveled with partner
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
Nice place average suites have nice layout hot tub was hot but jets could use more pressure and my bathtub had literally no water when turned to the hot side so made for low pressure for the shower and not a scolding hot bath!
RobinR
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 29, 2024
Thank you for the review. Rest assure will have addressed your concerns and hope to see you again.
Staff unfriendly. Acted like they all hate their jobs…
Rooms only get cleaned every 3 days.. and sheets changed every 3 days. that is disgusting!!! Especially for the cost!! Horlel refused to grant me my rewards points despite being a high ranked customer!! Had to beg borrow and plead for toilet paper and clean towels.
Super cool hotel! Would highly recommend. Cool outdoor atmosphere with lots of fish ponds, 2 pools 2 hot tubs, overall best hotel especially for the price.
kim
Stayed 2 nights in Mar 2024
6/10 Okay
James
Traveled with partner, Traveled with family
Mar 13, 2024
Having to drive around the front of an extremely busy restaurant to reach the parking for our room, and finding that many restaurant patrons utilize hotel parking for their dining is disturbing. We were told this was a recently refurbished room, and I'd love to have a chat with the designer, as the room layout was quite awkward with only one chair and no table. We find the trend of No guest services booklet/local dining listing to be highly inconvenient as well.
The grounds were interesting, and the breakfast was nice, but the coffee was unable both in the room and at the breakfast dining area.
The staff was friendly but this hotel should have been CLOSED during their MAJOR renovations. We had no idea this was happening. We would have never stayed there. We were woken up early every morning by construction noise including the roof right over our room being ripped off! It went on all day, you could not enjoy the pool area or anywhere else. Also, the sheets were stained, bathtub chipped. Shame on the owners and Best Western for keeping the hotel open during this time. The front desk attendant said that they had informed Expedia of the renovations, but we did not see that in the description of the property.
Diane
Stayed 6 nights in Nov 2023
10/10 Excellent
Elieser
Mar 3, 2024
Elieser
Stayed 1 night in Mar 2024
Response from MW on Mar 25, 2024
We're overjoyed to receive a perfect rating from you! Thank you for choosing us and for your support. We look forward to serving you again.
Property looks old and outdated no pool heater like advertised breakfast pretty mediocre no many options room ok but some dirty furniture and don’t get me started on the shower super uncomfortable and water pressure horrible. For the price there are way other better hotels in Naples.
On Expedia it showed i was going to pay $733 for 2 night ended up paying $806
So 400 pee night???? Not worth it at all !!!!
Gabriela
Response from Hotel Team on Mar 29, 2024
We wanted to take the time to apologize for the issues you had with your stay. Please note we have addressed these concerns and are undergoing renovations. We hope to have you again.
Nice place big room nice breakfast one hot tub was cold.
tom
Stayed 5 nights in Feb 2024
Response from Hotel Team on Mar 29, 2024
Thank you. We replaced the heater for the spa.
2/10 Terrible
Donna
Traveled with family
Feb 29, 2024
No sign on Elevator. Had to call to see how to use it as we had a handicap person and three kids one of which was handicapped. We were told oh sorry its broken and they were waiting for parts. Ok strike one. They did have someone help us bring luggage up. Went in room it was dirty called down to ask if they could send someone to look at it and was told by the manager she was training someone and couldn't leave the desk. Didn't even offer to send anyone as soon as possible. So strike two. Then i asked if we could change rooms and was told no and that i was being hostile and they didn’t feel comfortable coming to the room. I asked for a refund and was told no because i booked through expedia. So i called expedia and they said since i had paid Best Western they were responsible. I Asked for refund and was refused. I went to the lobby to show them photos and asked them just to look at them and was told to leave they were done with us. Never in my life have i been treated like a piece of trash. Obviously they don't care about customer service nor their company. The manager should be fired for the way she treated me and my family.
The room was infested with bugs. I get there to check in their software system doesn’t work. They made me wait an hour and a half to check in after 4pm and then they had to re-record my keys cause after the second day, they wouldn’t work room was completely redone. All brand new
john p.
Stayed 3 nights in Feb 2024
6/10 Okay
Thomas
Feb 24, 2024
Liked: Cleanliness
Thomas
Stayed 2 nights in Feb 2024
2/10 Terrible
simone
Feb 21, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Whole property needs renovation. From the front desk area to rooms, everything needs to be replaced.
WE booked a king suite and were upgraded to a condo. WE obviously had more room but gained a view of a street and the parking lot instead of the pool/gardens courtyard that we were expecting. No explanation given upon checkin.. Stayed 4 nights and housekeeping NEVER came into our room. The pool shuttle was awesome.