Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
60% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Prince Albert, SK

Needs a renovation

Posted Nov 7, 2016
Pros: Swimming pool and hot tub, easy access to restaurant.
Cons: Service was slow at the front desk, and the rooms on the second floor were very hot. It was hot for November and I was informed that air conditioning was turned off. Our room sat at 25 Celsius with only a window to cool it down late at night. The beds also were lopsided and uncomfortable.
Location: Major retailers are a 2 min drive away, and there are alternative things to do within walking distance.
Comment from Hotel Management
Nov 9, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw, Hotel Management
Hi Brian, We appreciate that you took the time to leave us comments about your stay. We apologize that our service at the front desk was slow. With regards to your room, the maintenance staff has winterized our chiller. We attempt to set all of the rooms at an optimal temperature for our guests during the fall and winter months. We apologize that your room was too hot for you during your stay. We have begun the process of updating our mattresses in the hotel. A number of rooms have been updated to pillowtop mattresses, and we are updating more as needed. Thank you for your comment on your bed, it helps us to determine which ones need to be changed. We apologize that it resulted in an uncomfortable sleep for you. We are happy to hear that you utilized the many amenities close to the hotel. If you choose to stay with us again, we would love the opportunity to show you the exceptional stay that you deserve. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
4 out of 5
by A verified traveler from Saskatoon

Nice hotel TOO HOT!!

Posted Oct 18, 2016
The hotel and staff were nice enough but the room was boiling hot and had no ac and no way to cool it off. It was almost 30 degrees the whole night and needless to say I had a very difficult time sleeping.
Comment from Hotel Management
Oct 19, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw, Hotel Management
Hi Krystal, Thank you for taking the time to write this review. We are very sorry that the room was uncomfortable for you because of the heat. If you choose to visit us again, please do not hesitate to reach out to our staff with any concerns you may have. We are happy to make the adjustments necessary to ensure that your stay is enjoyable and comfortable. Once again, thank you for your review, and we look forward to the next opportunity we have to provide you with the exceptional stay that you deserve. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
2 out of 5
by A verified traveler from Manitoba

Not enough bang for your buck!

Posted Oct 6, 2016
Air conditioner blowing on to bed. Room so small. Breakfast was good.
Comment from Hotel Management
Oct 7, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw, Hotel Management
Dear Guest, We would like to apologize that your experience did not meet your expectations. Our suites are larger than our standard and premier rooms, and may potentially be a better option if you would appreciate more space. Unfortunately, we could not use your username to locate which room you stayed in so that we could look further into the air conditioning situation. Our house keeping staff will continue to keep an eye out for any issues that may arise so we can remedy them immediately. We are glad that you enjoyed your breakfast. The next time you are in Moose Jaw, we hope you will give us the opportunity to show you an exceptional stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
5 out of 5
by A verified traveler

Close to shopping and food outletr

Posted Sep 27, 2016
Nice on check in food was good with exception of Salad bar it had small varity for the high price Food was good service was friendly but asked us if every thing was ok to often
Comment from Hotel Management
Sep 27, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw, Hotel Management
Dear Guest, We appreciate your review and we are glad that you had a great stay. We will pass your comments about our prices and service along to our restaurant staff. We look forward to your next visit. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
5 out of 5
by A verified traveler

Clean and quiet

Posted Sep 15, 2016
The hotel was easy to get to, very clean and quiet from street noises at night. The restaurant was impressive, the waitresses wee so good. Only negative was the smokers right outside the main door.
Comment from Hotel Management
Sep 19, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw , Hotel Management
Dear Ann, Thank you for your feedback and kind words about the cleanliness, value and service at our hotel. I am happy to hear that you were able to take advantage of our on-site restaurant and that you enjoyed the food. Our staff work hard to make sure the services and products they provide are well received, so I will be sure to pass your comments along. With regard to the smokers outside the main door, we are unfortunately unable to control where they stand, so long as they are not within 3 meters of a doorway, window, or air-intake. I will be monitoring this more closely in the future to ensure that the hotel maintains a comfortable, smoke-free environment. Thanks again for your comments and I look forward to welcoming you back soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
2 out of 5
by A verified traveler

Good brunch

Posted Aug 22, 2016
This hotel was clean but needs updating of Rooms and pool/hot tub. Brunch was great
Comment from Hotel Management
Sep 8, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw, Hotel Management
Dear Guest, Thank you for letting us know about your stay. It is great to hear that you enjoyed your brunch. I have noted your comment about the hotel facilities in need of refurbishment and am looking in to how we may continue improving several of these areas. Thanks again for your feedback. We hope you will come back and visit us soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
3 out of 5
by A verified traveler

Close to restaurants

Posted Aug 21, 2016
Rather dark and outdated but comfortable and clean. Staff friendly. Food in the restaurant was great and good value. Close to small shopping mall and two minutes walk from other restaurants. Easy parking.
Comment from Hotel Management
Sep 8, 2016 by Heritage Inn Hotel & Convention Centre Moose Jaw , Hotel Management
Dear TM, Thank you for your review. I am happy to hear that you enjoyed our restaurant as well as the convenient location of the hotel. I have passed your comments about the room lighting on to our maintenance staff so that they may adjust or replace bulbs as required. We pride ourselves on the hospitality we provide to our customers, and are always looking for ways to improve our facilities and services. Thanks again for your comments and we look forward to welcoming you back soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
5 out of 5
by Kimberly

This traveler left a rating score only Posted Aug 19, 2016 on Hotels
4 out of 5
by A verified traveler

Clean, basic hotel with great beds!

Posted Jul 26, 2016 on Hotels
Beds were so comfortable and pool was great! The staff are all wonderful as well.
2 out of 5
by Nicole from Medicine Hat

Stay elsewhere

Posted Jul 24, 2016 on Hotels
The entire room was so humid the sheets and carpet felt wet. No stairs and woman at desk when we arrived didn't even acknowledge us