Ratings based on 165 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from E

Nice hotel convenient location

Posted Mar 11, 2017
The Courtyard is conveniently located close to the freeway. It has a nice lobby and the room was spacious, clean and comfortable. Parking was easy.
Comment from Hotel Management
Mar 13, 2017 by Kristy W.-AGM, Hotel Management
Rob, We appreciate the positive review, from your recent stay with the Scranton Courtyard. We hope if your endeavors ever bring you back to the area, we will be your choice hotel Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Qatar

Very Nice hotel.

Posted Feb 28, 2017
I had to stay there for a night and found it very comfortable. Wish I had stayed more and use the facilities of the Hotel. Found a very nice pool and gym.
Comment from Hotel Management
Feb 28, 2017 by Kristy W.- AGM, Hotel Management
Dear Godli, Thank you for the positive comments, about your recent stay with us! Hopefully next time you are here, you will be able to use our amenities! Thank You!
5 out of 5
by Catherine

Lovely!

Posted Feb 16, 2017 on Hotels
Everything beginning from the staff to our overall stay was amazing.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Catherine, Thank you for the lovely comments about our hotel and staff! We hope if you are in the area again, you will let us serve you! Thank You!
3 out of 5
by A verified traveler

Posted Feb 15, 2017 on Hotels
Needs a better gym for sure
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for taking the time out to review our hotel. I do apologize that our gym facility was not up to your standards. I do hope in the future, you will still stay with us! Thank You
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Perfect for Montage Mountain

Posted Jan 30, 2017 on Orbitz
This was our 3rd stay but 1st time on the 1st floor and we felt like we were in the maintenance area. They consistently left the maintenance room door open which was dirty and our bathroom was not clean enough for my tastes. There was visible black mold on the ceiling and the water initially ran brown from the tub. In the past we've had better rooms. The room also smelled musty upon our arrival. I'd go back but they have to do better next time. I will demand it!
Comment from Hotel Management
Feb 1, 2017 by Kristy W.- AGM, Hotel Management
Thank you for taking time out to review your stay with us. Here at the Courtyard we welcome both positive and negative experiences, so we may better your experience here. I am so sorry to hear you stay fell short of your expectations! I have directed your comments to our Chief Engineer and Housekeeping staff to approve upon these issues immediately. We hope you will make it a 4th time staying with us, if ever you are in the area!
5 out of 5
Recommended
for Families
by A verified traveler from Fairfield, CT

Convenient to University, Skiing and I-81...

Posted Jan 23, 2017
Pros: Location; accessibility; simple process...
Cons: Nada.
Location: Plenty.
Seamless; flawless; very - helpful staff; local restaurants and amenities superb...
Comment from Hotel Management
Jan 24, 2017 by Kristy W.- AGM, Hotel Management
Thank you so much for the positive feedback! We are so glad we provided you with a flawless stay! Hope to see you in the future!
5 out of 5
by Martin

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank You Martin for providing us with 5 stars! We hope to serve you an excellent stay, if you are ever back in the Moosic area!
5 out of 5
by deidre

Scranton

Posted Dec 30, 2016 on Hotels
Everything was great except the mattress was uncomfortable and the fire pit was not working.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Deidre, I am so happy to hear everything was great with your stay! I have given your comments about the fire pit functionality to our Chief Engineer, to make sure this will not occur in the future. I do hope if you are ever back in the area, you will stay with us again!
2 out of 5
by A verified traveler

Dirty

Posted Dec 10, 2016 on Orbitz
The bathroom was disgusting. Stains on walls and ceiling. Hairs in the shower/tub.
Comment from Hotel Management
Dec 14, 2016 by Kristy W.- AGM, Hotel Management
Thank you for your review. I'm sorry to hear that you did not enjoy your stay with us. We typically have very good feedback from our guests on the cleanliness of our rooms, and I apologize if you had issues during your stay. If you would like to discuss it with me further, please contact me directly at the hotel. Thank you again for your review.
3 out of 5
by A verified traveler

Terrific staff. Poorly maintained accomodations.

Posted Dec 7, 2016 on Hotels
The staff in the hotel was wonderful. In particular, the lady at the front desk was incredible. Unfortunately, most everything else was disappointing. Most disappointing was the room. It was supposed to be non-smoking, but reeked of smoke. It obviously had been a room that heavy smokers had used repeatedly. in addition, several fixtures in the room were broken. Part of the desktop was broken off and a lighting fixture had a piece dangling from it. In the past, Marriott Courtyard hotels have been a favorite of ours. After this experience, however, I doubt we'll continue to use them.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We appreciate you taking your time out to review the hotel. While I am glad our staff left a positive impression, I am saddened to hear the rest of your stay did not live up to your expectations. I have taken the liberty to speak with my Housekeeping and Maintenance staff regarding these issues. We have stressed the importance of checking every little detail while in rooms. I do hope, if you are ever in the Moosic area again, you will give us a second chance to really shine.