Terrific staff. Poorly maintained accomodations.
Posted Dec 7, 2016 on Hotels
The staff in the hotel was wonderful. In particular, the lady at the front desk was incredible. Unfortunately, most everything else was disappointing. Most disappointing was the room. It was supposed to be non-smoking, but reeked of smoke. It obviously had been a room that heavy smokers had used repeatedly. in addition, several fixtures in the room were broken. Part of the desktop was broken off and a lighting fixture had a piece dangling from it. In the past, Marriott Courtyard hotels have been a favorite of ours. After this experience, however, I doubt we'll continue to use them.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We appreciate you taking your time out to review the hotel. While I am glad our staff left a positive impression, I am saddened to hear the rest of your stay did not live up to your expectations. I have taken the liberty to speak with my Housekeeping and Maintenance staff regarding these issues. We have stressed the importance of checking every little detail while in rooms. I do hope, if you are ever in the Moosic area again, you will give us a second chance to really shine.