BBQ/picnic area
Check availability

Reviews of SpringHill Suites by Marriott Scranton Montage Mountain

3 out of 5
SpringHill Suites by Marriott Scranton Montage Mountain
19 Radcliffe Dr, Moosic, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo, Ricmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazing…
Stayed 1 night in Apr 2024

8/10 Good

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room ,large and clean. The pool area was not as clean and was extremely humid. The hot tub didn't work and we found a child's toy plugging the filter. Because it was a Sunday, we kind of feel like there had been people in the pool area Saturday night and staff hadn't had a chance to properly service the area. The excellent appearance of the rest of the property gave us that impression.
Stayed 1 night in Apr 2024
Response from Trish on Apr 17, 2024
Thank for your feedback and bringing this to our attention. I will address this with the team.

4/10 Poor

Robert, Clinton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Found One of the queen beds only partially made… Property is tired
Stayed 1 night in Apr 2024
Response from Trish on Apr 17, 2024
Thank you for your feedback and will address this with the housekeeping team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and nicely arranged. Had a fresh look, breakfast was good, lobby was very nice.
Stayed 1 night in Apr 2024
Response from Alicia - AGM on Apr 14, 2024
Thank you for your feedback. We are glad that you enjoyed our breakfast. We hope to welcome you back again!

10/10 Excellent

rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Dina and Zack from house keeping are amazing .. they both made sure to follow up when i ask something. i had 4 kids with me so you already know I had messes and needed extra they both went above and beyond to make me feel more then just a quest in a hotel. it was a great experience and I can’t wait to go back.
Stayed 3 nights in Apr 2024
Response from Trish on Apr 9, 2024
Thank you for your feedback. We are so glad to hear you found our staff to be so helpful during your stay with us.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this hotel. The bathroom I had in my room alone is worth staying at the hotel for. The rooms are beautiful and the staff is fantastic! If you need anything, they will get it and they don't with a smile. If you have a chance to stay at this hotel, book it!!
Stayed 1 night in Apr 2024
Response from Trish on Apr 8, 2024
Thank you for your rating. We are so glad you enjoyed your stay with us.

10/10 Excellent

rebecca

one of the workers dani help my whole day due to car problems she heard me on the phone with a tow truck and came right over asking could she help. i was already upset trying to get 3 kids to settle she jumped my car for me and saved me money for that. the stay its self was nice the kids had alot of fun at the pool the breakfast was good we fid only stay one night but we enjoyed
Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
Thank you for sharing your experience with us. We're delighted to hear that an employee was able to assist you during a challenging situation, and we're glad you enjoyed your stay overall.

2/10 Terrible

Cynthia

Liked: Staff & service
Disliked: Cleanliness
Arrived after a long trip entered the room and it was filthy bed slept In bathroom dirty Floors dirty terrible hotel said to call then Ashley for a refund recommendation awful
Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
This does not reflect our standards, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we will address these issues promptly.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Heat stay we will be back
Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
Glad you enjoyed your stay with us.

10/10 Excellent

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, nice layout and the gym is functional.
Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
We are so glad you enjoyed your stay with us and appreciate your feedback.

10/10 Excellent

Xing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
Thank you for your rating.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay. 24 hour firepit was nice during the cold weather.
Stayed 1 night in Mar 2024
Response from Trish on Mar 28, 2024
Thank you for your feedback. We are so glad you enjoyed your stay with us.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff very professional and friendly. Property is showing signs of wear, but appeared to be clean and kept up. Loved the mattress and the quiet!
Stayed 1 night in Mar 2024
Response from Trish on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well decorated. The rooms were spacious. The bathroom was clean and spacious. The water pressure in the shower was great. The couch in the hotel was quite uncomfortable and a bit dingy. The only other qualm about the room was the placement of the t.v. The staff were friendly and accomodating.
Stayed 1 night in Mar 2024
Response from Trish on Mar 20, 2024
Thank you for your feedback and have shared your comments with the team to make the necessary improvements needed.

6/10 Okay

christopher

Stayed 1 night in Mar 2024
Response from Trish on Apr 8, 2024
Thank you for rating your stay.

10/10 Excellent

Dianna

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Trish on Mar 20, 2024
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Hhh
Stayed 1 night in Mar 2024
Response from Alicia, Assistant General Manager on Mar 16, 2024
Thank you for taking the time to complete this survey!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean, comfortable beds, good breakfast. A great place to stay.
Stayed 1 night in Mar 2024
Response from Alicia, Assistant General Manager on Mar 16, 2024
Thank you for taking the time to complete our survey. We are glad to hear that you enjoyed your room and breakfast!

10/10 Excellent

Brian, Zeeland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay for a quick work trip. Room was larger than expected.
Stayed 1 night in Mar 2024
Response from Alicia, Assistant General Manager on Mar 16, 2024
Thank you for your feedback, and I'm glad you enjoyed your trip!

10/10 Excellent

Earleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed ourselves and it was very clean, staff was excellent
Stayed 2 nights in Jan 2024
Response from Trish on Mar 12, 2024
Thank you for your feedback and are happy to hear you enjoyed your stay.

10/10 Excellent

Geron

Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
Thank you for your rating.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely be coming back. Staff was very accommodating. Bobbi Jo was the house keeper to our room and left a sweet welcoming note…
Stayed 1 night in Mar 2024
Response from Trish on Mar 12, 2024
We look forward to welcoming you back again!

10/10 Excellent

Melanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and breakfast.
Stayed 1 night in Mar 2024
Response from Trish on Mar 12, 2024
Glad you enjoyed our hotel

10/10 Excellent

Patty

Stayed 1 night in Mar 2024
Response from Trish on Mar 28, 2024
Thank you for your rating.

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trish on Mar 5, 2024
Thank you for your rating.

4/10 Poor

Jackson

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was poorly run for the most part. Supplies were is short supply (no towels, tissues, even do not disturb signs). Ice maker was out of order. Most, if not all of the staff members all were wearing AirPods - seems unprofessional. They could work on their communication. Requested late check out only to have housekeeping come in and claim that they were unaware of the late check out.
Stayed 2 nights in Feb 2024
Response from Trish on Mar 5, 2024
Thank you for taking the time to provide some feedback and will address the items you mentioned with the employees.

2/10 Terrible

Dixie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived to check in for one night at 6:15 PM. We were told that our room was not ready and it would be 20 to 30 minutes. We checked in at 8:15 finally….
Stayed 1 night in Feb 2024
Response from Trish on Mar 5, 2024
Thank you for taking the time to provide some feedback about your stay with us. These items have been addressed with the housekeeping team.

10/10 Excellent

Oran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all!
Stayed 1 night in Feb 2024
Response from Trish on Mar 5, 2024
We are so glad you enjoyed your stay with us.

4/10 Poor

Brian

Stayed 1 night in Feb 2024
Response from Trish on Mar 20, 2024
Thank you for taking the time to rate our hotel. We are consistently making improvements to make our guests stay more comfortable.

6/10 Okay

Andres

Stayed 1 night in Feb 2024
Response from Trish on Mar 20, 2024
Thank you for taking the time to rate your stay with us. We are consistently making improvements to make our guests stay more enjoyable.

8/10 Good

Michael, CAMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The bathroom sink drained very slowly.
Stayed 3 nights in Jan 2024
Response from Trish on Mar 5, 2024
Thank you for your feedback. We will address the item you mentioned with maintenance.

2/10 Terrible

David, LAKE OSWEGO

Stayed 1 night in Jan 2024
Response from Trish on Mar 5, 2024
Thank you for taking the time to provide a rating. We are working hard to improve our service to our guests.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing stay
When we arrived at our room it was coolish, about 62 degrees. We turned on the heater but it it took hours to warm it up. Then the Wifi went out in the evening and only came back the next morning. After dinner we couldn’t get into the room as the card would not unlock the door. Three strikes - we won’t be staying there again.
Stayed 1 night in Jan 2024
Response from Trish on Mar 5, 2024
Thank you for your rating. It is unfortunate that you did not have a great experience with us and have addressed the items you mentioned with the team.

8/10 Good

Shizhong

Stayed 1 night in Jan 2024
Response from Trish on Mar 7, 2024
Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay for a family ski trip. Breakfast was amazing, pool/ hot tub nice soak after a day on the mountain, outdoor fire and hot chocolate bar little touches that made the trip. All of the staff was so welcoming and kind.
Stayed 2 nights in Jan 2024
Response from Trish on Mar 5, 2024
We are so glad to hear that you enjoyed your stay with us. Thank you for taking the time to provide feedback about your stay.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Dec 2023
Response from Trish on Mar 5, 2024
Thank you for your rating.

2/10 Terrible

Dmitry

The room had a foul odor and was dirty with interesting stains on carpet, lamps, and beds. The receptionist told us that all rooms are like that. Breakfast was also very sad. I had to cancel my second night without refund so far.
Stayed 2 nights in Jan 2024

10/10 Excellent

DANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great location and very helpful staff
Stayed 2 nights in Dec 2023

6/10 Okay

Erica

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
During check in we were asked if we wanted Housekeeping and responded yes. Housekeeping did not come to our room once during our stay. We got all towels, toilet paper etc needed from the front desk. Garbage and recycling were severly overflowing by the time we left as we asked where we could put it and did not receive a response.

10/10 Excellent

Olayinka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vyacheslav

Traveled with family and small children
Stayed 2 nights in Dec 2023

8/10 Good

Yuki

Stayed 2 nights in Dec 2023
Response from Trish on Mar 5, 2024
Thank you for your rating.

10/10 Excellent

Xiaohua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel needs attention
Room in poor condition. One bed was completely warn out and the sleeper couch was in awful shape and torn. Room fixtures were broken. Also, hotel was super noisy, doors slamming and parties ongoing to early hours of the morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Kylah

Response from Trish on Mar 5, 2024
Thank you for taking the time to rate our hotel. We are glad you had a good experience with us.

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near Montage Mountain!
Stayed 1 night in Nov 2023

10/10 Excellent

Willliam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhill Suites.
The hotel was great to stay at. Breakfast was plentiful,staff was attentive and friendly.
Stayed 2 nights in Oct 2023