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Reviews of SpringHill Suites by Marriott Scranton Montage Mountain

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1005 reviews" "
Rating 8 - Good. 258 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 60 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay. 24 hour firepit was nice during the cold weather.
Stayed 1 night in Mar 2024
Response from Trish on Mar 28, 2024
Thank you for your feedback. We are so glad you enjoyed your stay with us.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff very professional and friendly. Property is showing signs of wear, but appeared to be clean and kept up. Loved the mattress and the quiet!
Stayed 1 night in Mar 2024
Response from Trish on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well decorated. The rooms were spacious. The bathroom was clean and spacious. The water pressure in the shower was great. The couch in the hotel was quite uncomfortable and a bit dingy. The only other qualm about the room was the placement of the t.v. The staff were friendly and accomodating.
Stayed 1 night in Mar 2024
Response from Trish on Mar 20, 2024
Thank you for your feedback and have shared your comments with the team to make the necessary improvements needed.

10/10 Excellent

Dianna

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Trish on Mar 20, 2024
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Hhh
Stayed 1 night in Mar 2024
Response from Alicia, Assistant General Manager on Mar 16, 2024
Thank you for taking the time to complete this survey!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean, comfortable beds, good breakfast. A great place to stay.
Stayed 1 night in Mar 2024
Response from Alicia, Assistant General Manager on Mar 16, 2024
Thank you for taking the time to complete our survey. We are glad to hear that you enjoyed your room and breakfast!

10/10 Excellent

Brian, Zeeland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay for a quick work trip. Room was larger than expected.
Stayed 1 night in Mar 2024
Response from Alicia, Assistant General Manager on Mar 16, 2024
Thank you for your feedback, and I'm glad you enjoyed your trip!

10/10 Excellent

Earleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed ourselves and it was very clean, staff was excellent
Stayed 2 nights in Jan 2024
Response from Trish on Mar 12, 2024
Thank you for your feedback and are happy to hear you enjoyed your stay.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely be coming back. Staff was very accommodating. Bobbi Jo was the house keeper to our room and left a sweet welcoming note…
Stayed 1 night in Mar 2024
Response from Trish on Mar 12, 2024
We look forward to welcoming you back again!

10/10 Excellent

Melanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and breakfast.
Stayed 1 night in Mar 2024
Response from Trish on Mar 12, 2024
Glad you enjoyed our hotel

10/10 Excellent

Patty

Stayed 1 night in Mar 2024
Response from Trish on Mar 28, 2024
Thank you for your rating.

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trish on Mar 5, 2024
Thank you for your rating.

4/10 Poor

Jackson

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was poorly run for the most part. Supplies were is short supply (no towels, tissues, even do not disturb signs). Ice maker was out of order. Most, if not all of the staff members all were wearing AirPods - seems unprofessional. They could work on their communication. Requested late check out only to have housekeeping come in and claim that they were unaware of the late check out.
Stayed 2 nights in Feb 2024
Response from Trish on Mar 5, 2024
Thank you for taking the time to provide some feedback and will address the items you mentioned with the employees.

2/10 Terrible

Dixie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived to check in for one night at 6:15 PM. We were told that our room was not ready and it would be 20 to 30 minutes. We checked in at 8:15 finally….
Stayed 1 night in Feb 2024
Response from Trish on Mar 5, 2024
Thank you for taking the time to provide some feedback about your stay with us. These items have been addressed with the housekeeping team.

10/10 Excellent

Oran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all!
Stayed 1 night in Feb 2024
Response from Trish on Mar 5, 2024
We are so glad you enjoyed your stay with us.

4/10 Poor

Brian

Stayed 1 night in Feb 2024
Response from Trish on Mar 20, 2024
Thank you for taking the time to rate our hotel. We are consistently making improvements to make our guests stay more comfortable.

6/10 Okay

Andres

Stayed 1 night in Feb 2024
Response from Trish on Mar 20, 2024
Thank you for taking the time to rate your stay with us. We are consistently making improvements to make our guests stay more enjoyable.

8/10 Good

Michael, CAMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The bathroom sink drained very slowly.
Stayed 3 nights in Jan 2024
Response from Trish on Mar 5, 2024
Thank you for your feedback. We will address the item you mentioned with maintenance.

2/10 Terrible

David, LAKE OSWEGO

Stayed 1 night in Jan 2024
Response from Trish on Mar 5, 2024
Thank you for taking the time to provide a rating. We are working hard to improve our service to our guests.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Dec 2023
Response from Trish on Mar 5, 2024
Thank you for your rating.

2/10 Terrible

Dmitry

The room had a foul odor and was dirty with interesting stains on carpet, lamps, and beds. The receptionist told us that all rooms are like that. Breakfast was also very sad. I had to cancel my second night without refund so far.
Stayed 2 nights in Jan 2024

10/10 Excellent

Vyacheslav

Traveled with family and small children
Stayed 2 nights in Dec 2023

8/10 Good

Yuki

Stayed 2 nights in Dec 2023
Response from Trish on Mar 5, 2024
Thank you for your rating.

10/10 Excellent

Xiaohua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel needs attention
Room in poor condition. One bed was completely warn out and the sleeper couch was in awful shape and torn. Room fixtures were broken. Also, hotel was super noisy, doors slamming and parties ongoing to early hours of the morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Kylah

Response from Trish on Mar 5, 2024
Thank you for taking the time to rate our hotel. We are glad you had a good experience with us.

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near Montage Mountain!
Stayed 1 night in Nov 2023

10/10 Excellent

Willliam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhill Suites.
The hotel was great to stay at. Breakfast was plentiful,staff was attentive and friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Erika

Stayed 1 night in Nov 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay…
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Liked the pool/hot tub and staff. Good food options and location
Stayed 1 night in Oct 2023

8/10 Good

Caterina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was modern, not run down, sleek, well designed. The 24 hour fitness room was meh… elliptical needs repair. The 2 treadmills and bike had Apple connections from 2005. Bring traditional headphones. But let’s face it, gyms at hotels not ever great. Good news for me is that I would return here and haven’t felt this way about any hotel I’ve stayed at in the area. It reminds me of the level of hotel my company will put me up in
Stayed 1 night in Oct 2023

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on a trip to Scranton to visit locations from “The Office”. The room was nice and spacious (especially the bathroom!), and we enjoyed the pool and hot tub. We enjoyed the location and it’s proximity to Scranton. Our only complaints were that the water pressure in the shower was terrible and all of the trash cans at breakfast in the morning were overflowing.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and polished room. Only issue that we had was fan didn’t work in bathroom. Not really an issue for us, and reported it when we checked out which she responded she’d notify for it to be repaired.
Stayed 1 night in Oct 2023

6/10 Okay

Chrystina

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2023

10/10 Excellent

DIANNA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ideally located for our concert. Uber could pop in and out and we weren't held up for parking.
Stayed 2 nights in Sep 2023

6/10 Okay

gilles

Disliked: Property conditions & facilities
There was a really bad smell in the room
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly
Stayed 1 night in Sep 2023

8/10 Good

Geraldine

Stayed 1 night in Sep 2023

10/10 Excellent

Noelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, would come back again in the future. Very safe feeling and quiet.
Stayed 3 nights in Sep 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Tiffany

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. My only gripe is I didn’t have housekeeping come for the first few days and I ran out of towels and no one came to bring them after requesting them from the front desk
Stayed 3 nights in Sep 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great
Stayed 2 nights in Sep 2023