Sauna, spa tub, steam room, massages

Reviews of Clarion Congress Hotel Ostrava

4.5 out of 5
Clarion Congress Hotel Ostrava
Zkracena 2703, Ostrava

Reviews

8.4

Very Good

Rating 10 - Excellent. 45 out of 118 reviews" "
Rating 8 - Good. 50 out of 118 reviews" "
Rating 6 - Okay. 17 out of 118 reviews" "
Rating 4 - Poor. 5 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jiri

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Clarion Congress Hotel Ostrava on Jul 17, 2023
Vážený Jiří,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Clarion Congress Hotelu Ostrava. Velice mě těší, že jste byl se službami spokojen a že jste u nás strávil příjemné chvíle. Věřím, že se nejednalo o poslední návštěvu a těším se na příště.S pozdravemMichael SeifertCluster General Manager

10/10 Excellent

PETR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Clarion Congress Hotel Ostrava on May 18, 2023
Vážený Petře,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Clarion Congress Hotelu Ostrava. Velice mě těší, že bylo vše v pořádku a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
When watching Ostrava Open, just walking distance, so best place to stay at. No food after breakfast though, but the supermarket is also walking distance.
Stayed 2 nights in Oct 2022
Response from Clarion Congress Hotel Ostrava on Oct 18, 2022
Dear Vicente,thank you for spending the time to share with us your experience with the services of the Clarion Congress Hotel Ostrava. I highly appreciate your positive feedback that I will share with all my team. I am really happy you enjoyed your stay with us and I am looking forward to your future visit.With best regardsMichael SeifertCluster General Manager

4/10 Poor

Milan

Stayed 2 nights in Aug 2022

6/10 Okay

Petr

Business traveler
Booked in Clarion, stayed in Imperial
Shoetly after booking this hotel (prepaid through the application), I was contacted by a lady which advised me that the hotel was closed due to coronavirus and my reservation was automatically moved to Imperial Hotel Ostrava. On their behalf they did give me an upgraded room at Imperial hotel, however the location was not so convient. I booked hotel Clarion initially to be closer to the airport.
Stayed 1 night in Aug 2020
Response from Clarion Ostrava on Aug 24, 2020
Dear Petr, thank you for your feedback. I am really sorry for any inconvenience. Due to situation with covid-19 Clarion Congress Hotel Ostrava was closed and will be opened by the end of August 2020. I do believe you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back at Clarion soon. With best regards Michael Seifert Cluster General Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
photo is much better than actual
The photo shows all of nice things and wellness and fitness as facility. But all are extra charge and they should mention about that on the website. Also all photos looks much nicer than actual
Stayed 1 night in Feb 2020
Response from Clarion Congress Hotel Ostrava on Feb 6, 2020
Dear Guest, thank you for taking the time to share with us your experience with the services of Clarion Congress Hotel Ostrava. I am really sorry for misunderstanding - in the confirmation of the hotel reservation is precisely mentioned what is included in the room price. I do believe all services of the hotel were fine and you spent a nice time with us. I am looking forward to your future visit. With best regards Michael Seifert Cluster General Manager

8/10 Good

Mikael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Michael Seifert - Cluster General Manager on Sep 6, 2019
Dear Mikael, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Congress Hotel Ostrava. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards,

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great customer service and support.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The wellness center was not open 24/7 and also required additional payment to use even for hotel guests.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Just OK to sleep over nights
The wellness center was not open 24/7 and also required additional payment to use even for hotel guests. The daily cleaning of the room was not done in professional manner, just the bed is made and the towels on the floor are changed. The bath tub actually not get washed, even with water!
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to the Arena. I has most probably gone through some refurbishment, but still feels that it was built long time ago. Excellent, friendly and helpful staff! Very good restaurant!
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel in Ostrava
The good things about the hotel would be the staff that were extraordinarily and probably the only reason this review is not more negative. People in reception were nice but the gentleman who served us in the restaurant twice was out of the higher league, actually all the waiters and waitresses were very polite and attentive. Food in the restaurant was also very good, but the breakfast if you are not there by 9.15 there is not much left. Girl with the tattoos was full of attitude and despite standing in front of her it took 4min to order an omelette (I would have gone for scrambled eggs but there were non left). Despite booking King Size bed I was given a Twin and was told they don’t have any Big beds anymore .. not a deal breaker but left some bad taste. Please note that you pay extra for the gym (didn’t realize until I got there)
Stayed 2 nights in Jan 2019

6/10 Okay

Gregorio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Despite making reservation for the superior room I was given the standard one. The difference between them is huge! When I placed the complaint I was said there were no any superiors free and only after I showed using their web that the superior rooms are still available I was transferred to the room I booked. There was really not very nice situation and I believe this is not the best way for making savings. Shame.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable good comfort.
Very pleasant. Always choose this hotel when on business trip to Ostrava.

10/10 Excellent

John, Poland,OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPA HOTEL-GREAT FOR THE PRICE
Stayed here because it was on our way back to Warsaw. Unbelievable rooms, breakfast, facility and parking for a low price. We had a mini suite with balcony, wonderful bathroom and very comfortable bed. Breakfast was enormous. Parking very convenient and included in price. We did not make use of all that was offered. Staff was pleasant and friendly. This was in mid June but it seemed almost deserted, that is how quiet it is. It was very easy access to freeways. Area is somewhat industrialized but interesting.

6/10 Okay

Juraj, Bratislava

Liked: Cleanliness
Disliked: Property conditions & facilities
hotel review
Old school hotel. Very good breakfast,however gym,pool and jacuzzi is not free of charge.

8/10 Good

Aaron, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Hotel Kind of
A great place to hole up while waiting to catch a plane out of Ostrava though it is 20km away.

6/10 Okay

ATY, London

Does the job.
It is a hotel which pretty much tick all the boxes for a business traveller. It is not exceptional or outstanding in anyway, but good enough to secure a good modest overnight stay, piece of mind and decent breakfast. I would most definitely consider staying again the next time i am in Ostrava. (Only real gripe: I did request a Queen Bed in the booking to be given a Twin room but I could not be bothered to raise this issue.)

6/10 Okay

James, UK

Overall average
Rooms are ok... Breakfast needs attention. All hot items were luke warm at best. Location fine and good to have parking (free for me).

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lewis, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money and best hotel in Ostrava to date.

8/10 Good

Tomas, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
pleasant stay but front desk team could do better
i booked with expedia and i wasn sure if i have breakfast or now.. when i checked in they told me you can go to breakfast it is just there... but first day i didnt make it and second i went and when i checked out the man at the front desk didnt ask me even if all was ok only he said u didnt have breakfast included.... so i felt a bit bad.. but i dding have to pay it at the end... they should tell me when i checked in.. i was happy with hotel but not so happy with the front desk as i work in hotel as well and the service they provide me with was kind of 1 star ... and not 4 stars... but i would come back to that hotel... maybe next time i meet better staff than this time...

8/10 Good

Raff, London

Liked: Cleanliness, staff & service, room comfort
Functional hotel
Good hotel very friendly staff. Not luxury hotel but very functional. Comfy bed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ostrava quiet stay
It was under renovations, will look better once finished.

10/10 Excellent

Kris, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lovely hotel, very tidy and superb service from very friendly staff. Highly recommended.

8/10 Good

Max, England, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to sleep in - but location could be better
Overall, it's a nice fairly modern hotel. Comfortable enough to sleep couple of nights. Has got it's own restaurant and a bar.However, if you want a meal out - you need to travel by car and it's not a 5 minutes trip! Meal out or a drink out is nearly impossible if you stopped in this hotel. Nearest "cyvilisation" is about 5-8 kilometers away. However, saying all that, the hotel itself is good and very much suited for my purpose.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tracy, Nottingham ,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, very friendly
The Hotel was excellent, room very nice and all the staff very friendly. The breakfast had a good choice and food was to a very high standard. We also ate in the resturant in the evening and again this was excellent and very reasonable price. We would not hesitate in staying here again, very satisfied and would highly recommend.

8/10 Good

Mikael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Clarion Congress Hotel Ostrava on Jun 12, 2023
Dear Mikael,thank you for spending the time to share with us your experience with the services of the Clarion Congress Hotel Ostrava. I do believe you enjoyed your stay with us and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

10/10 Excellent

Jorgen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell för att komma med bil
Bra hotell med inhägnad parkering. Sköna sängar, tyst och god frukost.
Stayed 1 night in May 2023
Response from Clarion Congress Hotel Ostrava on May 22, 2023
Kära Jörgen,tack för att du tog dig tid att dela med dig av dina erfarenheter av tjänsterna på Clarion Congress Hotel Ostrava. Det är alltid trevligt att läsa en så positiv recension som din. Jag är verkligen glad att du gillade din vistelse och jag ser fram emot att välkomna dig tillbaka snart.Med vänliga hälsningarMichael SeifertCluster General Manager

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Clarion Congress Hotel Ostrava on Feb 16, 2023
Vážený Borisi,děkuji za skvělé hodnocení a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager

8/10 Good

Jorge, Zapopan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de Simona fue lo mejor, felicidades por su actitud de servicio y ayuda. Acceder al hotel es complicado, todo apagado en el motor lobby, la entrada es por una puerta pequeña a un lado del hotel. La habitación muy bien, limpia y agradable.
Stayed 1 night in Aug 2022
Response from Clarion Congress Hotel Ostrava on Sep 26, 2022
Estimado Jorge,Gracias por dedicar tiempo a compartir con nosotros su experiencia con los servicios del Clarion Congress Hotel Ostrava. Siempre es agradable leer una crítica tan positiva como la tuya. Estoy muy feliz de que haya disfrutado de su estadía y espero con ansias su próxima visita.Con los mejores deseosMichael SeifertGerente General de Clúster

10/10 Excellent

Henri

Stayed 1 night in Jul 2022

4/10 Poor

Stanislav

Stayed 1 night in May 2022

8/10 Good

Dawid

Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Velká spokojenost
Hotelový personál velice příjemný a na úrovni! Snídaně skvělé, chutné a pestré, vybere si opravdu každý. Velmi pohodlný a hlavně čistý pokoj, nadstandardní koupelna, WC...Jedinou nevýhodou může být poloha mimo centrum, ale na poměry Ostravy cena/výkon určitě skvělá volba!
Stayed 1 night in Feb 2020
Response from Clarion Congress Hotel Ostrava on Feb 27, 2020
Vážený hoste, děkuji za Váš čas, který jste věnoval podrobnému ohodnocení Vaší návštěvy v Clarion Congress Hotelu Ostrava. Velice mě těší, že Váš pobyt proběhl v pořádku a že jste u nás strávil příjemné chvíle. Vaše milá slova budu velice rád tlumočit kolegům a těším se na Vaši příští návštěvu. S pozdravem Michael Seifert Cluster General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Michael Seifert on Nov 21, 2019
Dear guest, thank you your stay and for you feedback. We hope to see you again soon. Kind regards Michael Seifert Cluster General Manager Clarion Congress Hotel Ostrava, Imperial Hotel Ostrava and Quality Hotel Ostrava City

10/10 Excellent

Zdenek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Michael Seifert Cluster General Manager on Oct 4, 2019
Vážený pane Zdeňku, děkujeme za Váš čas věnovaný našemu hodnocení a Váš pobyt v Clarion Congress Hotelu Ostrava. Těšíme se na Váš brzký návrat. S úctou

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Forferdelig mottagelse av ei sur dame i resepsjonen. Hvis hun er slik hun var mot oss når vi kom mot andre, burde hun absolutt ikke jobbe med mennesker.
Stayed 3 nights in Jul 2019
Response from Michael Seifert - Cluster General Manager on Aug 28, 2019
Dear Svein, Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Congress Hotel Ostrava. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding unprofessional behavior of receptionist on your recent visit. I have shared your feedback with front office manager to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Ostrava Kind regards,

10/10 Excellent

Petter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blide og imøtekommende ansatte både i resepsjon og restaurant/frokostsal. Forøvrig velsmakende frokost med stort utvalg av både varmt og kaldt. Trikke- og busstopp like ved.
Stayed 1 night in Jul 2019
Response from Michael Seifert - Cluster General Manager on Aug 30, 2019
Dear Mr Pettter, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TT - Europameisterschaft in Ostrava
Sehr gutes 4**** Hotel , in direkter Nachbarschaft zu Kongress Zentrum , Fußball Stadion und Ostrava Arena . Allerdings weit entfernt vom Centrum ( 25 MIn . mit Straßenbahn ) , keine Gaststätten , Kneipen in der Nähe . Außerordentlich günstiger Preis Ü/F !.
Stayed 5 nights in Jul 2019
Response from Michael Seifert - Cluster General Manager on Aug 30, 2019
Dear Mr Wolfgang, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Michael Seifert, Cluster General Manager on Aug 28, 2019
Dear Mr Sandro, thank you for your stay and for you feedback. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Michael Seifert Cluster General Manager

6/10 Okay

Jaroslav

Liked: Cleanliness
Stayed 1 night in Feb 2019

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Ladislav

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel dobrý, ale restaurace poměrně malá - přišli jsme na večeři, číšník nás ignoroval, prý už mají plno (přitom u stolů pro 6 lidí seděli 2)... Poslali nás na bar, že si tam můžeme dát taky něco k jídlu - tam na nás koukali jako na blázny, podobná byla reakce na dotaz, zda v hotelu nemají aspoň automat s drobným občerstvením (který je v jiných hotelech celkem běžný)...
Stayed 1 night in Nov 2018