Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Olathe, KS

Nice hotel

Posted May 28, 2016
Pros: Comfortable and quiet with air conditioning
Cons: Consistency. Our room was very small; whereas, the other couple's room traveling with us was twice the size for the same price.
Location: In walking distance of bars and restaurants. Not too much else to do.
Check in and parking were easy once we found out where the parking lot was located.
Comment from Hotel Management
Jul 21, 2016 by Kristina, Hotel Management
Dear Cathy, thank you very much for taking your time and your feedback to the hotel Mercure Ostrava Center. We are delighted you have enjoyed your stay with us. The size of the room is determinate by the type of booking, as we have a few categories of the rooms. For you next stay, we would highly recommend to book Privilege Superior room, which is large room, with sofa bed, coffee making facilities and access to our Privilege Lounge room. I am very sorry about the smell in your room. I would like to ensure you, this is not a standard service in our hotel and I will investigate the reason of this and will make necessary steps to prevent this for next time. I hope we will be able to welcome you back at the hotel during your next visit. Have a nice day, Kristina Ležáková - Sales&Marketing manager
5 out of 5
by janice from Glasgow

Posted Mar 30, 2016 on Hotels
Very nice hotel with rtf h friendly helpful staff. Would recommend and would stay again.
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear Janice, thank you so much for your lovely review, which we are delighted about! We are very happy you have enjoyed your stay with us and I will make sure to pass your kind words on our staff. We are looking forward to welcome you back at the hotel soon again. Have a nice day, Kristina Ležáková - Sales&Marketing Manager
4 out of 5
by Rachel from Taiwan

Mercure Ostrava

Posted Mar 21, 2016 on Hotels
I like to stay at Mercure Ostrava Center whenever time I visited Ostrava. The hotel is near central station and the food is very good with 20% discount for all weekends and holidays. I like the breakfast too.
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear Rachel, thank you very much for your feedback and we are delighted you are choosing our hotel for your each stay. We are constantly working on improvement of our services and reviews like this are our motivation. We are looking forward to welcome you back soon. Have a nice day, Kristina Ležáková - Sales & Marketing Manger
4 out of 5
by A verified traveler

Posted Mar 19, 2016 on Hotels
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear Guest, thank you very much for your review. We are very happy you have enjoyed your stay at the Mercure Ostrava Center and we are looking forward to welcome you back. Kristina Ležáková - Sales&Marketing Manager
5 out of 5
by A verified traveler

いいサービス

Posted Mar 9, 2016 on Hotels
スタッフの皆さんがいつも笑顔で挨拶してくださりとてもいい雰囲気でした。 お部屋が綺麗で設備が充実していたのと朝食バイキングが美味しくて満足でした。
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
親愛なるゲストは、あなたの時間とフィードバックのためにどうもありがとうございました。私たちは、あなたが私達とのあなたの滞在を楽しんでいると我々は再びあなたを歓迎することを楽しみにしていエール大喜びしています。クリスティーナLezakova - セールス&マーケティングマネージャー
4 out of 5
by magor

Kulturwochenende mit Freundinnen

Posted Mar 2, 2016 on Ebookers
Durchaus empfehlenswertes Haus. Wer die Kette kennt zu der auch z.B. Ibis gehört, wird zufrieden sein. Gehört zu den gleichen Gruppe. Sauber, gute Betten, freundliches Personal und ein Frühstück mit einem guten Kaffe - wenn man die Kaffeemaschine Marke Schaer (am Fenster) benutzt. Leider riceht man ab und zu die Kanalisation im Haus. Auf Nachfragen wurde uns erklärt, dass es an dem alter des Hauses liegt. Lage ca. 10 - 15 min mit dem Tram vom HB entfernt.
4 out of 5
by Hannu from Tampere

Good breakfast

Posted Feb 16, 2016 on Hotels
Nice, new and clean hotel with superior breakfast.
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear Hannu, thank you very much for your time and feedback, which we are very delighted about. We are happy you have enjoyed your stay at the hotel and we will be looking forward to welcome you back soon. Have a nice day, Kristina Ležáková - Sales & Marketing Manager
5 out of 5
by A verified traveler

Good location

Posted Feb 2, 2016
5 minutes from a tram station, no more than 15 minutes from a big shopping centre. Room condition was quite good. Nothing to complain.
Comment from Hotel Management
Jul 21, 2016 by Kristina, Hotel Management
Dear Tom, thank you so much for your time and great feedback, which we really appreciated. We are very happy you have enjoyed your stay at the Mercure Ostrava Center and we are looking forward to welcome you back soon. Kristina Ležáková - Sales&Marketing Manager
5 out of 5
by A verified traveler

good hotel

Posted Jan 31, 2016 on Hotels
cozy stay
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear Guest, thank you so much for your time and your great feedback. We are very happy you have enjoyed your stay and we are looking forward to welcome you back soon. Kristina Ležáková - Sales & Marketing Manager
5 out of 5
by Jussi from Lahti

Posted Jan 15, 2016 on Hotels
Awesome hotel, goode services and luxury feeling.
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear Jussi, thank you so much for your wonderful review, which we really appreciate. Reviews like yours are our motivation for constant improvement of your services. I hope to welcome you back at the hotel soon again. Have a lovely day, Kristina Ležáková - Sales&Marketing Manager