Check in and parking were easy once we found out where the parking lot was located.
Comment from Hotel Management
Jul 21, 2016 by Kristina, Hotel Management
Dear Cathy, thank you very much for taking your time and your feedback to the hotel Mercure Ostrava Center. We are delighted you have enjoyed your stay with us. The size of the room is determinate by the type of booking, as we have a few categories of the rooms. For you next stay, we would highly recommend to book Privilege Superior room, which is large room, with sofa bed, coffee making facilities and access to our Privilege Lounge room. I am very sorry about the smell in your room. I would like to ensure you, this is not a standard service in our hotel and I will investigate the reason of this and will make necessary steps to prevent this for next time. I hope we will be able to welcome you back at the hotel during your next visit. Have a nice day, Kristina Ležáková - Sales&Marketing manager