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Reviews of Quality Hotel Ostrava City

4 out of 5
Quality Hotel Ostrava City
Hornopolni 3313/42, Ostrava

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 319 reviews" "
Rating 8 - Good. 111 out of 319 reviews" "
Rating 6 - Okay. 17 out of 319 reviews" "
Rating 4 - Poor. 6 out of 319 reviews" "
Rating 2 - Terrible. 2 out of 319 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

WONJUN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind
Stayed 1 night in Feb 2024
Response from Quality Hotel Ostrava City on Feb 28, 2024
Dear Mr. WONJUN,thank you for taking the time to share with us your experience with the services of the Quality Hotel Ostrava City. I am really happy you enjoyed your stay and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

6/10 Okay

Adam

Business traveler
Liked: Cleanliness
Very nice and clean hotel. But A/C was not working and room was super hot. Rest was great
Stayed 1 night in Jun 2023
Response from Quality Hotel Ostrava City on Jun 22, 2023
Dear Adam,thank you for spending the time to share with us your experience with the services of the Quality Hotel Ostrava City. Please accept my personal apology for any malfunction. Hotel A/C is set 22C by default and I have forwarded your comment to my colleagues to check if there is a technical problem with the device. I do believe you enjoyed your stay with and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

10/10 Excellent

Omar aldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Czech
Friendly staff and comfortable place. Spacious room, second time staying in this hotel in this month.
Stayed 1 night in May 2023
Response from Quality Hotel Ostrava City on May 25, 2023
Dear Omar,thank you for spending the time to share with us your experience with the services of the Quality Hotel Ostrava City. I am really happy you enjoyed your stay with us again and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager

6/10 Okay

Achal

Stayed 1 night in Mar 2023

4/10 Poor

Lenka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Earlier chech-in is to tax. Restaurant was closed.
Stayed 1 night in Jul 2022
Response from Quality Hotel Ostrava City on Jul 18, 2022
Dear Lenka, I am really happy you chose Quality Hotel Ostrava City for you stay during your visit of Ostrava and thank you for the time you spent to share with us your feedback. Early check-in is subject to availability. If you want to be sure that your room will be available earlier, it needs to be paid. I do believe you enjoyed your stay with us and I look forward to welcome you back soon. With best regards Michael Seifert Cluster General Manager

10/10 Excellent

anthony

Stayed 1 night in Jul 2022

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean hotel, in quiet area
Stayed 3 nights in Jun 2022
Response from Quality Hotel Ostrava City on Jul 18, 2022
Dear Tomas, thank you for spending the time to share with us your experience with the services of the Quality Hotel Ostrava City. I will share your nice feedback with all my team. I am really happy you enjoyed your stay with us and I am looking forward to your future visit. With best regards Michael Seifert Cluster General Manager

10/10 Excellent

Ewelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect. I need only pool
Stayed 5 nights in Jul 2022
Response from Quality Hotel Ostrava City on Jul 18, 2022
Dear Ewelina, thank you for spending the time to share with us your experience with the services of the Quality Hotel Ostrava City. It is always nice to read so positive review as yours. I am really happy you enjoyed your stay and I look forward to your next visit. With best regards Michael Seifert Cluster General manager

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fairly good, it is positioned in a bit of a bad place with the highway right next to it, but with the windows closed it is truly a soundproof room. The location has easy access to busses, these can get you pretty much anywhere in the city with ease. You can hop on the 102 from the train station and ride it pretty much right up to the hotel itself, and if you want something to eat you can just hop on the 37 and ride it out to a bus stop that is at most 20 steps from a place called Special Bar Barbra where you can get amazing burger without spending too more than an hour or two round trip. Also, for those who find the rooms warm like we did and the AC does not seem to do enough, just go to the lobby and ask for the staff to unlock the window, they will bring the keys up and provide the service for you. Honestly was a lifesaver after those hot days.
Stayed 8 nights in Apr 2022
Response from Quality Hotel Ostrava City on May 9, 2022
Dear Joshua, thank you for spending your time to share with us your experience with the services of the Quality Hotel Ostrava City. It is always nice to ready so positive review as yours. I am really happy you enjoyed your stay with us and I look forward to your future visit. With best regards Michael Seifert Cluster General Manager

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location & cleanliness
Stayed 3 nights in Nov 2021
Response from Quality Hotel Ostrava City on Dec 2, 2021
Dear Wayne, thank you for spending your time to share with us your experience with the services of Quality Hotel Ostrava City. I am really happy you enjoyed your time with us and I am looking forward to your future visit. With best regards Michael Seifert Cluster General Manager

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, with great amenities, you do not need to go somwhere else durin gyour stay. Downtown id 10 mins drive
Stayed 5 nights in Oct 2019
Response from Vendula on Nov 1, 2019
Dear Edgar, thank you for sharing your experience with us! We are delighted to learn that you had a wonderful stay at our hotel! With Kind Regards, Vendula, Guest Relations.

4/10 Poor

AA, Chicago

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice hotel. Fitness facility is not good - equipment not in good condition. No elliptical machines either.
Stayed 4 nights in Sep 2019
Response from Vendula on Oct 4, 2019
Dear Guest, thank you very much for your review. Hope to see you again once you travel back to Ostrava. With Kind Regards, Vendula, Guest Relations.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Vendula on Aug 29, 2019
Dear Guest, thank you for your valuable feedback. We are happy to know you had enjoyable and satisfying stay at our hotel. It would be wonderful to get the opportunity to welcome you again. Best regards,Vendula, Guest Relations.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Vendula on Aug 7, 2019
Dear Guest, thank you very much for your review, we are delighed you enjoyed your stay with us. Hope to welcome you back during your next visit to Ostrava. Have a great day,Vendula, Guest Relations.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel , mattress could be better
Stayed 1 night in Jul 2019
Response from Vendula on Jul 22, 2019
Dear Rob, thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon. With Kind Regards, Vendula, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great
We went to a sports event and the hotel is amazing, very friendly staff, a great restaurant at the hotel. The vicinity is not that exciting.
Stayed 8 nights in Jun 2019
Response from Vendula on Jul 19, 2019
Dear Guest, thank you for taking the time to share feedback with us. I am delighted that you had a wonderful stay with us. We certainly hope to welcome you back in the very near future. Kind Regards, Vendula, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not easy to get to and no real chance to eat elsewhere if you have arrived by train but food and beer food and cheap
Stayed 1 night in Jun 2019
Response from Vendula on Jun 28, 2019
Dear Guest, thank you very much for your recent visit and for such a great review. We are happy to know that you have enjoyed your stay with us. We are looking forward to welcome you back again. With kind regards, Vendula, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Horia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and moderatly priced
The hotel is situated a bit far from the centre. You have to pay for the parking and breakfast. Rooms are big and beds are good. Good price/quality ratio.
Stayed 2 nights in Feb 2019
Response from Vendula on Feb 19, 2019
Dear Horia, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards,Vendula,Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Vendula on Jan 29, 2019
Dear Guest, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Kind regards, Vendula, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Vendula on Jan 16, 2019
Dear Guest, thank you very much for your feedback! We hope to see you again when your travels bring you back to Ostrava. Best Regards, Vendula, Guest Relations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Vendula on Jan 3, 2019
Dear James, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Kind regards, Vendula, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Vendula on Nov 29, 2018
Dear Guest, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Vendula, Guest Relations

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Vendula on Nov 15, 2018
Dear Gursharan, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Vendula, Guest Relations

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Very Nice Surprise Overall - from the check-in to the check-out, everything was better than expected. Surely I have found myself a New Favorite Hotel in Ostrava
Stayed 1 night in Oct 2018
Response from Vendula, Guest Relations on Oct 17, 2018
Dear Martin, thank you very much for your nice comment, we are happy you enjoyed our hospitality here in Park Inn by Radisson Ostrava. We hope to see you again when your travels bring you back to Ostrava.Best Regards, Vendula, Guest Relations

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good breakfast.
Location is about 30min walk from the city centre, however I would still choose this hotel. Great hotel. Delicious breakfast.
Stayed 1 night in Oct 2018
Response from Vendula, Guest Relations on Oct 17, 2018
Dear Nicole, we appreciate your comment and we are happy you enjoyed our breakfast!Kind regards, Vendula, Guest Relations.

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hospitality
This Park Inn was the best of the chain in which I have ever stayed. Friendly and professional staff, trainees are well trained, cleanliness is excellent. Room was spacious and very comfortable. Both the hotel management and the entire staff do an outstanding job.
Stayed 2 nights in Sep 2018
Response from Vendula, Guest Relations on Oct 17, 2018
Dear Tamas, thank you very much for your nice comment, we are happy you enjoyed our hospitality here in Park Inn by Radisson Ostrava. We hope to see you again when your travels bring you back to Ostrava. Best Regards, Vendula, Guest Relations.

10/10 Excellent

Yazan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
All good
Stayed 8 nights in Aug 2018
Response from Guest Relations on Sep 12, 2018
Dear Yazan, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards,Vendula. Guest Relations.

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018
Response from Vendula, Guest Relations on Sep 12, 2018
Dear Haider, thank you very much for your feedback, we are happy you enjoyed our hospitality here in Park Inn by Radisson Ostrava. We hope to see you again when your travels bring you back to Ostrava. Best regards, Vendula, Guest Relations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2018
Response from Vendula, Guest Relations on Sep 12, 2018
Dear Guest, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards,Vendula, Guest Relations

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable home base for Colours.
This is the second time that we have stayed at the Park Inn during Colours. The rooms are clean and comfortable. The AC works well, which is key in terms of resting up before the festival or for getting a good night's sleep afterwards. The staff in the hotel is friendly and we consistently had maid service this year unlike last year although we usually left the hotel in the afternoon for the festival. The main downside is the location. The walk from the train station is manageable although not terribly scenic and the hotel is a walk from downtown and the Nová Karolina mall. From the mall, it is another 10-15 minutes to the festival grounds. There is a supermarket across from the hall with a basic food selection should you sleep through the breakfast times like we did. Given the cost of the room compared to other similar hotels, the Park Inn was the best deal for us and I have already booked us a room for next year.
Stayed 4 nights in Jul 2018
Response from Marketa Michalcova, Guest Relations on Aug 13, 2018
Dear Paul, we appreciate you taking the time to complete a review regarding your recent stay with us. It always gives us the most valuable feedback to our hospitality so we can make necessary steps for further improvement. On behalf of our entire staff here at the Park Inn by Radisson Hotel Ostrava we would like to thank you for your for your stay and we are looking forward your next stay. Have a nice day. Kind regards, Marketa Michalcova, Guest Relation

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel, very helpful staff, a good restaurant, I was on the 5th floor and it was lovely and quiet, great bed and a good night's sleep was had, only down side it's not near anything as in a business park so no good if u want to go out, also it's not near the main train station you need to get the local train one stop then it's 15mins walk from there,
Stayed 1 night in Jun 2018
Response from Marketa Michalcova, Guest Relations on Jul 11, 2018
Dear Jason, we really appreciate you took the time to write about your experience with us. Thank you very much for your assessment and your nice comments. We are looking forward your next stay. Kind regards, Marketa Michalcova, Guest Relations

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel. Friendly and helpful staff. Amazing breakfast!!!
Stayed 1 night in Jun 2018
Response from Marketa Michalcova, Guest Relations on Jun 24, 2018
Dear Cristina, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards,

6/10 Okay

Mary, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Rooms are spare. Budget hotel but adequate. Clean and safe. Quiet. About right for price.
Stayed 1 night in May 2018
Response from Marketa Michalcova, Guest Relations on Jun 8, 2018
Dear Mary, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.clean hotel. Good food. Good breakfast
Stayed 1 night in Mar 2018
Response from Marketa Michalcova, Guest Relations on Mar 11, 2018
Dear guests, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Marketa Michalcova, Guest Relations

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
very good
Response from Marketa Michalcova, Guest Relations on Feb 27, 2018
Dear Nigel, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Marketa Michalcova, Guest Relations

10/10 Excellent

Monika , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel very happy with the whole stay
This hotel is amazing from the moment you walk in. Friendly staff, lovely hotel, great and clean bathroom. we had no issues at all. I would recommend this hotel and will be visiting again
Stayed 2 nights in Feb 2018
Response from Marketa Michalcova, Guest Relations on Feb 27, 2018
Dear Monika, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Marketa Michalcova, Guest Relations

10/10 Excellent

Dave Drabek, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
I love to be coming back to this hotel.
Stayed 2 nights in Jan 2018
Response from Marketa Michalcova, Guest Relations on Feb 6, 2018
Dear Dave, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Marketa Michalcova, Guest Relations

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wowwww Amazing hotel for its category
Business hotel, comfortable with a nice entrance and seating area. Very good Italian restaurant.
Stayed 1 night in Oct 2017
Response from Dagmar on Nov 7, 2017
Dear Guests, thank you very much for your feedback! We are glad you enjoyed your stay and we would be very happy to welcome you back again. Best regards, Marketa Michalcova, Guest Relations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the feeling that this was a five star hotel!
Excellent staff
Stayed 1 night in Aug 2017
Response from Dagmar on Aug 22, 2017
Dear guest,thank you very much for your feedback. It is great to hear that you enjoyed your stay with us. We would be very happy to welcome you back again. Best regards, Marketa Michalcova, Guest Relations

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Great stay in Ostrava.
The hotel itself is lovely. It is fairly new and well-maintained. In terms of service, the staff at the front desk was friendly. Our room was not cleaned two of the three days that we were there, but the front desk was very gracious in terms of providing clean towels. We were in Ostrava for Colours so we did leave the room late one day but the maid was still servicing rooms on the second day when we left so she should have been to clean the second day. But, otherwise, the room was comfortable and the bathroom was quite large. There is not much around the hotel in terms of shops or restaurants. Walking to downtown Ostrava takes about 15 minutes but the hotel is a bit isolated. There is a Hruška supermarket across the street if you wish to stock up on basics that is open everyday if you need some groceries or do not have breakfast included.
Stayed 4 nights in Jul 2017
Response from Dagmar on Aug 3, 2017
Dear Paul, thank you for your review and for sharing your recent experience at Park Inn by Radisson Hotel Ostrava. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Marketa Michalcova, Guest Relations

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

hannah, new york, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to everything
Everything and everyone were amazing! Even the taxi drivers the hotel had contract with was great!
Stayed 4 nights in Jul 2017
Response from Marketa Michalcova, Guest Relations on Jul 24, 2017
Dear Hannah, many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon! Best regards,

10/10 Excellent

Gary, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
Attended the U16 Softball Championship. This hotel was just a short drive from the field. It is a very comfortable hotel and it is in a great quiet location.
Stayed 7 nights in Jul 2017
Response from Marketa Michalcova, Guest Relations on Jul 22, 2017
Dear guest, many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon! Best regards, Marketa Michalcova, Guest Relations

8/10 Good

noh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Very nice but room was some cold
Response from General Manager on Dec 6, 2016
Dear Guest, thank you very much for your feedback. It is great to hear that you enjoyed your stay with us. Next time please contact reception and they will help you with temperature in the room. We hope that we will be able to welcome you next time. kind regards, Marketa Kucharova, Guest Relations

10/10 Excellent

business trup, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Ostrava
Check in , staff, food and overall experience great -
Response from Marketa Kucharova, Guest Relations on Nov 12, 2016
Dear Guest, thank you for your kind words. We are delighted to read that you enjoyed your stay at hotel Park Inn by Radisson Ostrava. We hope to see you soon again. Have a nice day. Best regards,

10/10 Excellent

Faisal, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and lovely staff
It is a very nice hotel and staff .... honestly everything is amazing (location, cleaning, staff, size of room and restaurasnt)
Response from Marketa Kucharova, Guest Relations on Sep 15, 2016
Dear guest, thank you for your review and for sharing your recent experience at Park Inn by Radisson Hotel Ostrava. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards,

8/10 Good

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 20, 2016
Dear guest, many thanks for sharing your feedback and we look forward to welcoming you back soon! Best regards, Marketa Kucharova, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near rail station
Easy access to trains via short shuttle ride. Very helpful staff
Dear guest, thank you very much for your feedback. It is great to hear that you enjoyed your stay with us. We are looking forward your next stay in our hotel. Best regards,