Outstanding Customer Service
Posted Sep 4, 2016
The hotel was a great value and the overall experience was excellent. However I want to call out the exceptional customer service of the hotel - especially the manager. I left an expensive phone charger in my room by accident. I needed to get it mailed to me in another state and it was a very cumbersome ordeal. However the manager and the front desk staff were very caring and respectful and went above and beyond to help me get my phone charger back. I called numerous times and they were always understanding and helpful. Without their cooperation I am sure I would never have received my phone charger back! I appreciate great customer service and want to say a big thank you!