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Reviews of Days Inn by Wyndham Morehead

2 out of 5
Days Inn by Wyndham Morehead
170 Toms Drive, I-64 and Rte 32 at Exit 137, Morehead, KY

Reviews

5.6
Rating 10 - Excellent. 40 out of 359 reviews" "
Rating 8 - Good. 78 out of 359 reviews" "
Rating 6 - Okay. 82 out of 359 reviews" "
Rating 4 - Poor. 66 out of 359 reviews" "
Rating 2 - Terrible. 93 out of 359 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Yesenia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about this property We checked in and the room was dirty, food in the microwave, unclean sheets and bathroom. We were put in a different room that didn’t have much difference and we end up with no fridge in that room My husband and I were not very happy but after driving all day all we needed was to get some rest.

10/10 Excellent

Garvis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient food areas around
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is not good.
Stayed 1 night in Apr 2024

8/10 Good

Patti

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast is very limited and it runs out before the cut off time.
Stayed 1 night in Apr 2024

8/10 Good

Martin

Liked: Staff & service
The staff were helpful and friendly. The hotel needs updates and cleaning.
Stayed 1 night in Apr 2024
Response from Bona on Apr 4, 2024
we really sorry abt bad experience we will work on it thank you

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Bona on Apr 4, 2024
thank you

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Response from Bona on Apr 4, 2024
thank you

2/10 Terrible

Nancy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SMELLY! The room we had smelled terrible. The HVAC was coated with crud and grime. Bed spreads had cigarette burn holes in them. This room was supposed to be a non-smoking room. The free breakfast was mini donuts, tiny muffins or yogurt cups. The person who did “check in” was not friendly. She acted like she hated her job. The sheets smelled of cigarettes. The electric outlets did not work for charging my phone. I had a terrible time trying to get to sleep and couldn’t wait to get out of there!! We booked this place because it had the Wyndham name associated with it. Wyndham should get rid of this place because it is damaging their brand.
Stayed 1 night in Mar 2024
Response from Bona on Mar 25, 2024
Sorry about your bad experience. This isn't typical for our location. We'll work to ensure it never happens again.

6/10 Okay

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bona on Mar 25, 2024
Thank you for the rating,

6/10 Okay

Jenifer

Issues at check in were quickly takien care of. I was worried about the socket in the bathroom/sink counter. It was all broken and pieces came off when I tried to charge my phone. Cigarette holes in bothe the black keta and sheets. Non-smoking room has a weird smell but I took that as cleaner. TV equipment not plugged in, but was fixed. Thankful I had a second floor room. Area felt safe but just the same a flight of stairs was helpful. Other people staying were friendly and chatty.
Stayed 2 nights in Mar 2024
Response from Bona on Mar 18, 2024
We're sorry for any problems you encountered at check-in. We will look into the electrical issue ASAP. Thank you for bringing it to our attention. Any time you have a problem please notify front desk that way we can take care of things before they become a bigger problem.

6/10 Okay

Jean, Howell

Liked: Staff & service
Nice room
Stayed 1 night in Mar 2024
Response from Bona on Mar 18, 2024
Thank you.

10/10 Excellent

Patti

Stayed 1 night in Feb 2024
Response from Bona on Mar 25, 2024
Thank you!

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The jacuzzi tub shocked me when turning off
Stayed 1 night in Feb 2024
Response from Bona on Feb 19, 2024
We're sorry about the accident. We will look into that as we haven't had that happen before.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
That’s nasty…
We needed a quick, cheap place to stay for the night and unfortunately, did not read the reviews before booking. Not only was there poop stuck to the underside of the toilet bowl, there were roaches in our room. Definitely will not be staying here again.
Stayed 1 night in Jan 2024
Response from Bona on Feb 19, 2024
We're sorry you had a bad experience. We will pass along this information to housekeeping and maintenance.

8/10 Good

Lena

Traveled with partner
Liked: Cleanliness, staff & service
We stayed in room 214 told the room was very clean and the bed was nice and big, the side that our broom was on was down the hill from the gas station so that made it easy to go get drinks and snacks throughout the night, there is a Mexican restaurant within walking distance. Both up and down the road there are tons of restaurants and it's really close right off to the interstate so that makes it very nice. We plan in the future to stay here again overall it was really nice
Stayed 1 night in Jan 2024
Response from Bona on Jan 8, 2024
Thank you for your kind words. We really appreciate your business.

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bedbugs. Drug paraphernalia and random stuff people lose or forget and leave behind.
Stayed 1 night in Dec 2023
Response from Bona on Jan 8, 2024
We're sorry for the bad experience. We'll do better to try and catch the things people leave behind. We work closely with an exterminator as is the standard in the industry to take care of the other issues you experienced.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bona on Jan 8, 2024
Thank you!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Dirty, scary, uncomfortable
I walked into the room and immediately turned around and found somewhere else to stay
Stayed 2 nights in Dec 2023
Response from Bona on Dec 15, 2023
I would like to take this opportunity to apologize for your unpleasant experience as a guest of our Days Inn by Wyndham Morehead. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into.Once again, I apologize for your unpleasant stay and any inconvenience we may have caused you. Please feel welcome at our hotel in your future travels. Sincerely, Bona PatelManager

2/10 Terrible

tracy

Disliked: Cleanliness, property conditions & facilities
Would not stay at this property again. I was waking in the middle of night with roaches crawling on me. After turning on the light and discovered that there was all over the end table. Immediately got up and packed my stuff and went to the surface desk and got a refund. Tape around the shower head bad conditions of the room. One of the worst days ends I've ever been at
Stayed 1 night in Dec 2023
Response from Bona on Dec 14, 2023
I would like to take this opportunity to apologize for your unpleasant experience as a guest of our Days Inn by Wyndham. We appreciate the time that you took to bring this matter to our attention and we assure you that the matter will be looked into. We work closely with a pest control company who regularly treats our rooms and we have informed them of the matter. Once again, I apologize for your unpleasant stay and any inconvenience it may have caused you. Please feel welcome at our hotel in your future travels and rest assured that it will not happen again.

2/10 Terrible

Michael D

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Towels were stained. Only one lamp in room that worked and it had to be unplugged to turn off. Crack under door big enough to stick your fingers through. So called 'breakfast' was a tiny muffin, small yogurt and a piece of toast. Furniture was wore out. I wouldn't recommend this motel to anyone!
Stayed 1 night in Dec 2023
Response from Bona on Dec 14, 2023
We're sorry our room didn't meet your expectations. We will work to correct the issues you experienced and we are glad you brought them to our attention. We're also sorry that breakfast did not meet your expectations as well. We only offer a free continental breakfast at this hotel.

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Refused to even stay. Place had roaches. Stains all over bedding, curtains, lamp shades. Bathroom sink didn’t even have a faucet. Absolutely disgusting!
Stayed 1 night in Dec 2023
Response from Bona on Dec 14, 2023
I would like to take this opportunity to apologize for your unpleasant experience as a guest of our Days Inn by Wyndham. We appreciate the time that you took to bring this matter to our attention and we assure you that the matter will be looked into. We work closely with a pest control company who regularly treats our rooms and we have informed them of the matter. Once again, I apologize for your unpleasant stay and any inconvenience it may have caused you. Please feel welcome at our hotel in your future travels and rest assured that it will not happen again.

4/10 Poor

Claudia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I was bit terribly by “BED BUGS” and I am still in a great deal of discomfort!!! I regret not checking out as soon as we saw a few bugs, If I hadn’t been so tired, or had we realized that the bugs we saw were bed bugs, we would have left immediately!!! The day staff was very friendly and pleasant!!!
Stayed 3 nights in Nov 2023
Response from Bona on Dec 6, 2023
We're sorry about the inconvenience you experienced. This room was just brought to our attention and is being fixed. We're sorry we can't control what people bring into the hotel, but we will take care of it.

2/10 Terrible

Debra

Stayed 1 night in Nov 2023
Response from Bona on Dec 6, 2023
Sorry you had a bad experience.

2/10 Terrible

Christena

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Clean sheets? Place was filthy! Had roaches!dust u could write in, toenail clippings on carpet. There were no signs of bedbugs only reason we stayed!!!
Stayed 1 night in Nov 2023
Response from Bona on Dec 14, 2023
I would like to take this opportunity to apologize for your unpleasant experience as a guest of our Days Inn by Wyndham. We appreciate the time that you took to bring this matter to our attention and we assure you that the matter will be looked into. We work closely with a pest control company who regularly treats our rooms and we have informed them of the matter. Once again, I apologize for your unpleasant stay and any inconvenience it may have caused you. Please feel welcome at our hotel in your future travels and rest assured that it will not happen again.

2/10 Terrible

Alonta

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place has an open door to the outside, it needs to be remodeled some of the rooms my friends stayed inside had bugs and light power issues.
Stayed 2 nights in Nov 2023
Response from Bona on Dec 6, 2023
We're sorry you had a bad experience. We're working on it.

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, nasty place. Stay far away
Response from Bona on Oct 30, 2023
Sorry about the inconvenience.

8/10 Good

Linda

Traveled with family
Liked: Room comfort
Had to wait a while until someone showed up but after that it was fast
Stayed 1 night in Oct 2023
Response from Bona on Oct 30, 2023
Sorry it took someone a while to show up. Sometimes we get a little busy.

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bona on Oct 30, 2023
Sorry for the bad experience.

4/10 Poor

Jill

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The towel rack was broken on one of our rooms. The ac didn’t work in the other.
Stayed 3 nights in Sep 2023
Response from Bona on Oct 19, 2023
We're sorry about the bad experience. We will fix all problems.

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
While I expected the property to be run down and old I was shocked when I walked in. I checked in at 3:15 (check-in time was 3pm), front desk gave me my room and I headed over to a room where the housekeeper was still inside working. Okay, I hung out in my car. When I got inside I wasn't surprised by the holes in the bedding, or the dingy carpet, or the smell. What I WAS surprised by was the urine on the toilet seat (the housekeeper was JUST in there), the dead bugs on the bathroom floor, the hairs in the shower. Everything was so gross. I've stayed in a lot of nasty places as I'm on the road a lot and I usually just need a quick place to crash before heading back out. After this I bought a bed and travel toilet for my vehicle, literally done.
Response from Bona on Oct 19, 2023
Sorry you had a bad experience. We have new housekeeping and we will notify the housekeeper.

8/10 Good

Melanie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel definitely needs a repaint and refresh, but the staff were friendly and everything went smoothly. The beds were very comfortable.
Stayed 1 night in Sep 2023
Response from Bona on Oct 19, 2023
We're working on the repaint as we speak and new things are coming!

6/10 Okay

Hector

Disliked: Staff & service
Front desk left unattended for 30 plus minutes while a long line formed to check in.
Stayed 1 night in Sep 2023
Response from Bona on Oct 19, 2023
Sorry about the bad experience.

10/10 Excellent

Peggy Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Good night
Stayed 1 night in Sep 2023
Response from Bona on Oct 19, 2023
Thank you!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 1 night in Sep 2023
Response from Bona on Sep 18, 2023
Thank you Derrick! We appreciate your business!

4/10 Poor

Brier

Disliked: Staff & service, property conditions & facilities
No shower curtain in shower no wash cloth shower was slimy and dirty way to over priced for what it is
Stayed 1 night in Sep 2023
Response from Bona on Sep 13, 2023
We're sorry for the bad experience. Any time there is a problem with your room, notify front desk staff for a fix. If you don't tell us. We can't fix it. Don't wait until the next day.

6/10 Okay

Samuel

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
Older building and not too many amenities. Bed was very comfortable and good TV reception. Channnel choice not great, but had movie channels.
Stayed 1 night in Aug 2023
Response from Bona on Aug 5, 2023
Sorry you had some bad experiences.

4/10 Poor

BONNIE

Disliked: Cleanliness, amenities, property conditions & facilities
Needs paint, clean carpets, Bathtub is stained (maybe dirty too) Shower Curtain had holes. Bedspreads and Sheets were stained and had cigarette holes. it did not feel all that safe.
Stayed 2 nights in Jul 2023
Response from Bona on Aug 5, 2023
Sorry you had a bad experience.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay
Dirty, smelly, wet carpet under sink, sticky floor in bathroom, felt a little less than safe,
Stayed 1 night in Jul 2023
Response from Bona on Aug 5, 2023
Sorry you had a bad experience.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Can’t recommend
There were flies and roaches in the room. It was not very clean. Actually considered leaving but just swatted the flies and slept fully clothed. It was cheap and at least the beds were comfortable.
Stayed 1 night in Jul 2023
Response from Bona on Jul 31, 2023
Sorry forthe bad experience. We'll look into the problems you experienced!

2/10 Terrible

Michelle, Stephenson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bona on Jul 31, 2023
Sorry for the bad experience!

2/10 Terrible

Misty

Stayed 1 night in Jul 2023
Response from Bona on Aug 20, 2023
Sorry you had a bad experience.

2/10 Terrible

Todd

Traveled with partner
Disliked: Staff & service
It was close to good places to eat
Stayed 1 night in Jul 2023
Response from Bona on Jul 17, 2023
Sorry you had a bad experience, next time, you should report any problems to the front desk.

2/10 Terrible

David, Bethel Park

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bona on Jul 17, 2023
Sorry about the bad experience, please notify the front desk of any problems so that we can make it right before you write negative reviews.

2/10 Terrible

Sheila

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay; beware!!!!!!!!!
The Days Inn in Morehead Kentucky is horrible. Don’t stay at this establishment! There were roaches, the furniture was broken, not enough outlets for our electric equipment, cigarette burns on the bedding and more. Overall run down and dirty.
Stayed 1 night in Jun 2023
Response from Bona on Jun 29, 2023
Sorry to hear you had a bad experience. This is not typical of a stay at our hotel. Proper staff will be notified to check out the problems you experienced.

6/10 Okay

steve

Cheap hotel nothing great.
They advertised a breakfast but as most hotels today after covid it was a real disappointment. A small pack of doughnuts, a yogurt and coffee. All the hotels are falsely claiming they serve a breakfast by showing photos of a breakfast room full of items like eggs, sausage, waffles and when you get there its another story.
Stayed 2 nights in Jun 2023
Response from Bona on Jun 29, 2023
We're sorry you were disappointed with the breakfast. This hotel has never offered hot breakfast, It is and has always been a continental breakfast.

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
The hotel is in disrepair. The toilet rocked when yours sat down. The door had to be slammed in order for it to close. The refrigerator was dirty. Overall the room was not very clean.
Stayed 1 night in Jun 2023
Response from Bona on Jun 9, 2023
Sorry about your experience. That toilet and door have since been fixed as maintenance was not made aware of the problem due to housekeeping not communicating issues, as well as other housekeeping issues which are being worked on at the moment. This is not how we like your stay to be and we try to correct everything that is brought to our attention.

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy. There was evidence of bed bugs, marijuana on the nightstand, aluminum foil and gloves in the drawer. The sink had hair in it and there was debris all over the floor. There were people scattered all over the parking lot, talking and grilling food. They refused to give a refund when I complained. I left anyway, there was no way I was ever going to sleep in that room!! It was disgusting!
Stayed 1 night in Jun 2023
Response from Bona on Jun 9, 2023
Sorry to hear you had a bad experience. We do have a work crew on site and they do have to cook their food outside as it's a violation for them to cook indoors per the fire marshal. We ask them to be courteous to other guests who are just passing through and need a place to rest. As for housekeeping, we're training a new crew to replace some of the housekeepers who were doing a substandard job..

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Morehead Graduation/last minute booking
The door definitely needs fixing, can see the outside thru cracks. The mattresses and bed linens need burnt and new ones in their place lol. The lady at the front desk was very pleasant! I’ve stayed in worse, but this place kinda shady lol.
Stayed 1 night in May 2023
Response from Bona on May 25, 2023
Sorry about your bad experience. We have purchased new weatherstripping for doors but rely on housekeeping to notify maintenance. They will be fixed on your next visit!

6/10 Okay

Stuart

You should hire help, I arrived at 1800 hrs and my room wasn't ready, there was a lot of activity late,
Stayed 1 night in May 2023
Response from Bona on May 22, 2023
We're sorry for the bad experience.