Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

arquitectura excelente, buenos detalles

Posted Dec 7, 2016
Pros: el buen gusto del mobiliario muy acorde con la arquitectura y por supuesto el buen servicio
Cons: tuve que dar tres vueltas para poder estacionar el auto frente al hotel
Location: el tour de las leyendas me gustó, la catedral espectacular, se puede recorrer a pie las construcciones históricas de Morelia
Buena atención, a una cuadra de catedral, buena comida en restaurante con precios muy accesibles
5 out of 5
by A verified traveler from Ixtapa and Montreal

Simply beautiful...as usual.

Posted Nov 28, 2016
Pros: ALL
Cons: Bar service is not up to the hotel standards.
Great hotel downtown Morelia. We already have been there may times over the last decade. Plain beautiful.
5 out of 5
by A verified traveler from Reno, NV.

Beautiful hotel, close to downtown.

Posted Nov 25, 2016
Pros: Very comfortable beds and excellent facility.
Cons: Adding menus to the rooms would be helpful, they offer room service but no menus.
Location: Hotel is right around the corner from downtown. There's endless things to go visit and enjoy. There's always a cultural event happening downtown area.
Very easy to check in. Very helpful stuff. Beautiful room. Great please to take photos. Every area of the hotel is beautiful to look and appreciate. It includes excellent welcome cocktails and American breakfast.
5 out of 5
by A verified traveler from US

Mi Linda Morelia

Posted Nov 23, 2016
Pros: The old world style
Cons: Tub
Location: So much to do and everything is walking distance
So beautiful, It was like going back in time. Very old world and very relaxing
3 out of 5
by A verified traveler from US

Horrible service no common sense

Posted Nov 14, 2016
We ordered room service at 11:00 PM on Sunday. 2 chicken noodle soups, chocolate cake, a Coke and a bottle of beer. 45 minutes later the food came but left before opening my beer. I asked them for a bottle opener, 2 hours later never got it. Went downstairs to see if they can credit me the now WARM Beer I didn't drink and the front desk said NO! Seriously, i could care less for the $3 beer but WTH!
5 out of 5
by A verified traveler from US

The most beautiful hotel I have ever been to.

Posted Nov 10, 2016
The most beautiful hotel I have ever been to. The staff was amazing. Everyone was kind, helpful and friendly. This hotel is one of a kind. The rooms are so designed/decorated perfectly. It is like walking into another world when you enter the hotel. We will be back!
Comment from Hotel Management
Nov 13, 2016 by SALES MANAGER , Hotel Management
Estimada Elaine Marie, Agradecemos su preferencia y sus comentarios ,nos alegra saber que nuestros clientes se van satisfechos del servicio y calidad que brindamos Los esperamos en su próxima visita a nuestra hermosa ciudad de Morelia. saludos
5 out of 5
by A verified traveler from Soledad, CA

Perfect place to stay

Posted Oct 8, 2016
This hotel was one of the highlights of our vacation. Considerate, friendly and professional staff, gorgeous grounds, safe location, centrally located, and calm peaceful setting at the center of a busy city.
Comment from Hotel Management
Nov 11, 2016 by SALES MANAGER , Hotel Management
Estimada Srta. Adela ,sus comentarios son muy halagadores para nosotros como colaboradores del Hotel de la Soledad ,le damos las gracias y los esperamos próximamente.
5 out of 5
by A verified traveler

Excelente ubicación. Instalaciones muy bonitas.

Posted Oct 3, 2016
Esta en el núcleo del Centro Histórico a pasos de la Catedral, la Plaza de Armas, la Biblioteca, del palacio de Gobierno, del Museo del Dulce Su edificio colonial a pesar de ser muy antiguo está en perfectas condiciones y decorado con un gusto refinado y sobrio, y el jardín es espectacular por sus plantas, fuente central y riachuelo artificial que sirve de marco para dar la bienvenida al Loby y envolver la zona de bar y restaurante en un ambiente relajado y romántico, acentuando estos atributos por la iluminación excelentemente distribuída y la cortesía y buena disposición del personal. La habitación amplia, limpia, con excelentes acabados y equipada, sobre todo un excelentísimo colchón y batería de almhoadas, que permiten un sueño profundo. Mis felicitaciones, todos los hoteles que visitado por expedia han sido muy buenos, pero el Hotel de La Soledad es extraordinario.
Comment from Hotel Management
Nov 11, 2016 by SALES MANAGER , Hotel Management
Es muy reconfortante conocer su opinión; nos da gran satisfacción que nuestros clientes salgan del hotel cumpliendo con sus expectativas de servicio y calidad. Lo esperamos es su próxima visita a nuestra maravillosa ciudad. saludos cordiales,
4 out of 5
by A verified traveler from CIUDAD DE MEXICO

Posted Sep 18, 2016
Cons: LOS COLCHONES DE LAS CAMAS Y EL CONTROL DE LA TV, SE INCLUYA TECLA PARA SLEEP
Location: ES EL PRIMER CUADRO DE LA CIUDAD, Y POR LO TANTO SE ENCUENTRAN CONSTRUCCIONES DE LA EPOCA DE LA COLONIA, COMO EDIFICIOS, CASONAS, LA CATEDRAL ETC
HOTEL A UNA CUADRA DEL ZOCALO DE LA CIUDAD, MUY ACCESIBLE SU AMBIENTACION EXCELENTE, ASI COMO SUS PATIOS Y JARDINES, LA COMIDA ES BUENA Y LA PREPARACION DE SUS BEBIDAS TAMBIEN
5 out of 5
by A verified traveler from houston, tx

In love with this hotel.

Posted Sep 8, 2016
This hotel Is absolutely beautiful! There is not one negative thing I can say about it. The rooms are nice and comfortable. The staff is helpful and friendly. The food is also great. I will be staying here when I return to Morelia.
Comment from Hotel Management
Nov 11, 2016 by SALES MANAGER , Hotel Management
Dear Mayra, we are happy to know that your experience with us in terms of quality and service have been as expected, your comments are very flattering. We thank you and we hope to see you soon. kind regards ,