Ratings based on 222 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in the center of town.

Posted Feb 12, 2017
Too bad mother and i stayed for one night because this hotel was the highlight of our two week trip in Nueva Italia de Ruiz, Michoacán. I was pleased the minute we stepped in the lobby. This hotel is tastefully done and the was superb. I will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles Ca.

Historic Style Hotel

Posted Jan 13, 2017
Afredo in the restaurant was awesome. Doorman greets you everytime you pass by. Just need to close room door when cleaning. I went in and out while the room was being cleaned and nobody ask if I was the registered guest
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2017
Beutifull historic hotel, wiil definitly be back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location to many historic sites.

Posted Jan 7, 2017
Pros: The welcome drink and the complimentary breakfast were unexpected treats.
The room was amazing. The staff was great and the grounds are beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler

In a perfect location.

Posted Dec 28, 2016
Lovely place and friendly staff, all very helpful.
Comment from Hotel Management
Dec 30, 2016 by SALES MANAGER , Hotel Management
Agradecemos sus comentarios.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ixtapa and Montreal

Simply beautiful...as usual.

Posted Nov 28, 2016
Pros: ALL
Cons: Bar service is not up to the hotel standards.
Great hotel downtown Morelia. We already have been there may times over the last decade. Plain beautiful.
5 out of 5
Recommended
for Couples
by A verified traveler from Reno, NV.

Beautiful hotel, close to downtown.

Posted Nov 25, 2016
Pros: Very comfortable beds and excellent facility.
Cons: Adding menus to the rooms would be helpful, they offer room service but no menus.
Location: Hotel is right around the corner from downtown. There's endless things to go visit and enjoy. There's always a cultural event happening downtown area.
Very easy to check in. Very helpful stuff. Beautiful room. Great please to take photos. Every area of the hotel is beautiful to look and appreciate. It includes excellent welcome cocktails and American breakfast.
Comment from Hotel Management
Dec 31, 2016 by SALES MANAGER , Hotel Management
Estima huésped es muy reconfortante conocer su opinión; nos da gran satisfacción que nuestros clientes salgan del hotel cumpliendo con sus expectativas de servicio y calidad. Lo esperamos en su próxima visita.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Mi Linda Morelia

Posted Nov 23, 2016
Pros: The old world style
Cons: Tub
Location: So much to do and everything is walking distance
So beautiful, It was like going back in time. Very old world and very relaxing
3 out of 5
by A verified traveler from US

Horrible service no common sense

Posted Nov 14, 2016
We ordered room service at 11:00 PM on Sunday. 2 chicken noodle soups, chocolate cake, a Coke and a bottle of beer. 45 minutes later the food came but left before opening my beer. I asked them for a bottle opener, 2 hours later never got it. Went downstairs to see if they can credit me the now WARM Beer I didn't drink and the front desk said NO! Seriously, i could care less for the $3 beer but WTH!
Comment from Hotel Management
Dec 28, 2016 by SALES MANAGER , Hotel Management
Muchas gracias por sus comentarios, son muy importantes para nosotros; así detectamos nuestra áreas de oportunidad; tenga la seguridad que se hablara con nuestro Gerente de Alimentos y Bebidas para darle seguimiento a su comentario. Lo invitamos a regresar en su próxima visita.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

The most beautiful hotel I have ever been to.

Posted Nov 10, 2016
The most beautiful hotel I have ever been to. The staff was amazing. Everyone was kind, helpful and friendly. This hotel is one of a kind. The rooms are so designed/decorated perfectly. It is like walking into another world when you enter the hotel. We will be back!
Comment from Hotel Management
Nov 13, 2016 by SALES MANAGER , Hotel Management
Estimada Elaine Marie, Agradecemos su preferencia y sus comentarios ,nos alegra saber que nuestros clientes se van satisfechos del servicio y calidad que brindamos Los esperamos en su próxima visita a nuestra hermosa ciudad de Morelia. saludos