2/10 Terrible
Enrique
Traveled with family
Apr 10, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My experience at check-in was terrible. I booked at suite with a king bed and a terrace (suite king terrace) but the hotel tried to give me a small, dark standard King room. I was suspicious when the paperwork the gentleman at the check-in desk gave me to sign said "King terrace room," not "Suite king terrace", but he reassured me it was a suite, which it was not. I returned to the front desk, asked for the manager, and a nice lady came saying the manager was out but she would help me. She tried to tell me the room is not meant to be like shown in the pictures at booking, but I replied I fully understood that but the SIZE of the room and its overall amenities must match what was booked. She took me to another room that, while still not matching the size and amenities, was much larger and nicer than the one they tried to "sell" me, and she said it was the last one they had, so I took it. In the Expedia website, the terrace suite king shows at 377sq ft (35sq meters), but the first room they tried to give me was barely 250 sq ft (23sq meters), measuring with the iPhone "Measure" app. The room I took measured at about 320 sq ft (30sq meters), so still much smaller and less amenities than shown in the pictures, but I kept it because it was late in the day and I was there for a family event. I was mostly bothered by the evident lack of honesty of the gentleman that check me in after I asked him directly if the first room he was sending me to was what I had booked.
Enrique
Stayed 2 nights in Apr 2024
