Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
89% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Mas o menos

Posted Aug 17, 2015
El baño feito (en la habitación que nos toco), la alberca fría y la alberca del Spa se puede utilizar, pero pagando extra por cada persona. Los jardines muy bonitos. No seria mi primera selección:)
3 out of 5
Recommended
for Everyone
by A verified traveler

Agradable, pero el personal dejo mucho que desear.

Posted Jun 2, 2015
No fue como la adquirimos en expedia, falto más información de todos los servicios que ofrece el hotel y costos.
3 out of 5
Recommended
for Couples
by A verified traveler from DF

Hotel agradable para un fin de semana en pareja

Posted May 5, 2015
La recámara estuvo limpia y muy cómoda, sin embargo en el restaurante cuando íbamos a desayunar había solamente dos mesas desocupadas pero sucias. Pedimos si nos podían ayudar a limpiarlas y aunque el personal nos escuchó y nos dijo que sí pasaron varios minutos y nadie se acercó a limpiar. Posterior a eso una persona de otra mesa se acercó a un mesero para pedir atención ya que llevaban 15 minutos y nadie había ido a su mesa a ofrecerles la carta. Mi esposo y yo decidimos mejor irnos a otro lugar ya qu no íbamos con el desayuno incluido.
1 out of 5
by A verified traveler

Posted Apr 12, 2015
Staff were nice but not very helpful with emities by the owner instructions. This is one of our horrible experience in the past 10 years staying in hotels around in Mexico. For what we have It was expensive than the Hosteria Las Quintas Hotel were we gave the contrary of this place for 1/2 less expensive
3 out of 5
Recommended
for Couples
by Erick from Mexico City

Likely to purchase again

Posted Mar 17, 2015 on Hotels
Very nice and decent people assisting you though old installations. Ceiling fan was not working and they promised to lend us a mobile fan but never received
3 out of 5
Recommended
for Everyone
by A verified traveler from Xalapa

Comodidad

Posted Jan 20, 2015
La cocina está cerca de la habitación no. 7 por lo tanto había muchos ruidos inclusive en la noche. los paquetes del spa no son todos lo que manifiestan en los folletos.
3 out of 5
Recommended
for Families
by MARIO from Puebla

Look out for reservation status

Posted Jan 4, 2015 on Hotels
Hotel did not recognize one of two reservations and tried to give us a different room (at the parking lot) instead of a garden view room as agreed. The staff was friendly an in the end resolved the issue
1 out of 5
by A verified traveler

I'll sleep in the car next time

Posted Oct 16, 2014
Pros: Absolutely nothing
Cons: See above
Location: Jump in a cab to the town square where lot's of amazing restaurants and shops are located....super friendly locals!
Hmmmmm where to begin.....for starters this should not be classified as a "hotel", considering it has a road running right through the middle of it I'd say "motel" would be more accurate. The rooms are rustic and comfortable enough unless you're larger that 6ft then you'll have to sit sideways on the toilet which is an interesting sensation. My room backed on to the parking lot/road so a bright light shot through the window until around 6am when it was replaced by someone sweeping the parking lot for 2 hours. Tried to have breakfast in the restaurant but after waiting for over 1hr I walked away as it was clear that breakfast wasn't coming but that didn't stop them from presenting me with a bill for it! Day 2 had a buffet for breakfast which I got excited about but when I went to grab a plate I honestly couldn't find one without food crusted on it and mystery stains so yet again did not eat. The pool area is pleasant enough but nobody seems to have the job of cleaning up after guests so empty drink containers could be seen here and there, it just seems like not enough staff work there to pull off a functioning motel. Overall a huge disappointment and complete waste of money.
2 out of 5
by A verified traveler from Querétaro

Albercas frías

Posted Jul 9, 2014
Pros: Temazcal
Cons: Uff, pasar de las 3 c's (caro, cochino y caprichoso) a las 3 b's
Location: Solo recomiendo el spa y el temazcal. Hay otro hotel cerca de la cadena de los express que hasta desayuno incluye por menor precio y gran servicio.
Al llegar notamos la construcción sumamente antigua, baño y regadera viejos y sin agua caliente. Después problemas con insectos (hormigas voladoras) en la habitación y en la cama, muy desagradable. La alberca del spa fría y sucia, la alberca del hotel helada. No lo recomiendo, solamente su temazcal. El restaurante caro y servicio lento.
4 out of 5
Recommended
for Families
by A verified traveler

Estuvo bien pero mala comida....

Posted Jul 4, 2014 on Hotels
Nos atendieron bien, sin embargo la comida deja mucho que desear. La alberca estubo muy padre bastante tranquila y de temperatura adecuada.