Ratings based on 242 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Pleasant experience, nice facilities and staff. However, I give it 4* because it's bit pricey. I think you can get better value for money. However, no complaints- really nice place with a good buffet breakfast.
Comment from Hotel Management
Dec 30, 2016 by ALG, Hotel Management
Hello!! Thank you for your visit and comments, we will work to improve the service. We will galdo to see you in your next visit to Cuernavaca Regards,
3 out of 5
by A verified traveler from Dallas, TX

Good for playing tennis, do not stay a night

Posted Oct 3, 2016 on Orbitz
Room was not clean at all, specially the bathroom, the toilet was dirty and we found a dead bug on the floor. We ordered dinner to the room and the tray stay outside of the room more than 20 hours we even call to get it removed but they didn't.
Comment from Hotel Management
Oct 14, 2016 by ALG, Hotel Management
Dear Enrique: Thanks for your visit and coments, we will work in the items you mentioned, Regards,
4 out of 5
by Craig

Posted May 20, 2016 on Hotels
Comment from Hotel Management
by Gerente General, Hotel Management
Hola Craig, gracias por tu estancia y por tu calificación. Nuestro principal objetivo es la satisfacción y comodidad de nuestros huéspedes. Esperamos recibirte pronto de nuevo! Javier R. Gerente General
5 out of 5
Recommended
for Families
by A verified traveler from Clifton, NJ. USA

Nice a beautiful place.

Posted May 10, 2016 on Orbitz
Pros: Decorations, real and beautiful plants and flowers.
Cons: Perhaps bathrooms electric connections.
Location: For us was excelent, good transportacion.
Excelent place to stay for many days. The staff are really nice, we fill like a own home.
Comment from Hotel Management
May 18, 2016 by Javier R. General Manager, Hotel Management
Dear Clara, thank you for your preference and kind comments. It has been a pleasure to host you. We deeply hope to have more opportunities to receive and attend you as deserved. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Atizapan, México

Comfortable Hotel

Posted Feb 19, 2016
Pros: The gardens.
Cons: Requires renovation.
A very nice and comfortable hotel, the restaurant is in the main yard outdoors with very good food. Plenty of tennis courts, large gardens a small pool with not as warm water as I would wanted but OK. Definitely the rooms require renovation, the furniture is old, no air conditioning which it might be uncomfortable in warmer weather. Very comfortable bathroom, large, but not the best water pressure and temperature of the water.
Comment from Hotel Management
Feb 19, 2016 by Javier R. General Manager, Hotel Management
Dear Ramiro, thank you for your recent stay at Racquet Cuernavaca and your kind comments. We are in the process of having air conditioning in all our rooms. Concerning unsatisfactory áreas I'm taking note to improve. Hope to host you in a near future,
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Nice hotel

Posted Oct 27, 2015
Nice place very green but a little to far from my business place but good experience
Comment from Hotel Management
Nov 21, 2015 by Hhoyuela, Hotel Management
Thanks for your comment. Is good to now that you have a good experience staying with us. In your other visit please let us now, how we can help you traveling to your business.
5 out of 5
by Mercedes from Dallas Texas

Wonderful!!! Love it!!

Posted Aug 28, 2015 on Hotels
I wanted to have few days of relax with my two sisters and my brother We were impressed from the moment we walked in, staff is very friendly, hotel Is beautiful , rooms clean, quiet, we all loved it, we are planning next year relaxing time again Thanks
Comment from Hotel Management
Aug 31, 2015 by Hoyuela H, Hotel Management
First off all, thank you for your comment, is good to now that you and your family had a good experience in the hotel. We expect you soon. For all the staff is gone a be a pleasure having you in the Hotel once again.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 23, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful facilities, requires maintenance.

Posted May 11, 2015
Great staff, beatuful place but requires painting and bed linings are old.
Comment from Hotel Management
May 15, 2015 by Hoyuela H, Hotel Management
Thanks for the time taken to perform your comment, it is very helpful for us. In the hotel Racquet we are taking action to make your next visit an unforgettable experience. We invite you to try it.
4 out of 5
by GLEN from Denver

A beautiful hotel

Posted Apr 26, 2015 on Hotels
Beautiful old compound of hacienda style buildings. Food at the restaurant is great. Rooms are large and clean and fine for the United States traveler. English is hard to find except at the front desk. The location is hard to find unless you have native knowledge or a GPS.
Comment from Hotel Management
Apr 29, 2015 by Hoyuela H, Hotel Management
We really appreciate the time you take to make your comment. All the collaborators of hotel Racquet, we do our best effort, so you can have a great experience staying with us. Sincerely