Seasonal outdoor pool, open 9:30 AM to 10 PM, pool umbrellas

Reviews of Quality Inn Morganton

2.5 out of 5
Quality Inn Morganton
2400 South Sterling Street, Morganton, NC

Reviews

7.2

Good

Rating 10 - Excellent. 116 out of 504 reviews" "
Rating 8 - Good. 184 out of 504 reviews" "
Rating 6 - Okay. 100 out of 504 reviews" "
Rating 4 - Poor. 53 out of 504 reviews" "
Rating 2 - Terrible. 51 out of 504 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Chee Lee

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ashley

Traveled with family and small children
Disliked: Staff & service
We had to switch rooms because of a leaking toilet. Which was very inconvenient, giving it being on the second floor where we had no luggage carts to use. There was also no elevator which meant we had to carry everything upstairs, we have kids so we had quiet a few things. It's was quiet and restful. Pool was still closed for the season but fitness room was open. Hot breakfast every morning, although limited to the same items every day, but food is food and we didn't go hungry. Staff was distant and house keeping was a lil rude. But front desk was pollite but to the point.
Stayed 8 nights in Feb 2024

4/10 Poor

Hossein

Disliked: Staff & service, amenities, property conditions & facilities
Not
Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Kimberley, Lexington

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Allen

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good area
Stayed 1 night in Jan 2024

8/10 Good

Gale

Stayed 2 nights in Jan 2024

10/10 Excellent

Brently

Stayed 2 nights in Dec 2023

10/10 Excellent

Deanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good location, surprisingly clean for price, great bed...breakfast was only so-so...will stay again....
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anu

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door is not sealed properly by which cold air is flowing inside. Other than that staff is nice and breakfast is good.
Stayed 1 night in Dec 2023

2/10 Terrible

Sheila

Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I’m here
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quier, safe and convenient...
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't realize I had to pay 200 dollar deposit so I would like a refund . The hickory location charged me no deposit, so I had to leave property and sleep in my car
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2023

6/10 Okay

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet rooms.
Stayed 1 night in Nov 2023

2/10 Terrible

Derek

Traveled with partner
Disliked: Amenities, property conditions & facilities
I booked a king bed smoking room and got a double bed instead
Stayed 1 night in Nov 2023

6/10 Okay

Gary

Stayed 1 night in Nov 2023

10/10 Excellent

MARGARET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend overnight
Stayed 1 night in Nov 2023

6/10 Okay

paul

Stayed 1 night in Oct 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right off Interstate 40.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room was nice. Great bed. Was traveling for a wedding so it was some good rest..
Stayed 2 nights in Oct 2023

2/10 Terrible

craig

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
THE HEATER DID NOT WORK, THERE WAS NO INSULATION AROUND THE DOOR AND COLD AIR BILLOWED IN ALL AROUND THE DOOR, THE SECURITY LOCK DID NOT WORK, and there were not stoppers on the sink or tub. The person at the front desk did not seem to care when I complained, and the manager was not there. I paid $133.89 for this dive! Having heat and a locking door are minimum expectations when staying at a hotel!!!
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank you for taking the time to complete our survey regarding the recent stay at Quality Inn. On behalf oour entire team, I would like to apologize for failing to exceed your expectations. The maintenance team along with front desk manager inspected room 100 where you stayed, and as per there report the PTAC is working fine and there are no issues with the heat. There is a stopper at the tub as well. there is a small drift coming from under the door which is normal. We checked from billing department and found out you only paid 102.13. This room is regularly rented, and we never had these kinds of complaints from our guests staying in this room, so we regret to inform you that we will not be issuing any refund for your stay. We will be using your feedback to further improve our property.Should you need any additional support, Please do not hesitate to reach out to us.We hope for an oppertunity to properly host you.ThanksGM Quality Inn

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in. Very nce lobby area. Looks very clean and kept. Has dated bathroom faucets and semi clean carpet In room. Shower has excellent water pressure. Probably the nicest quality inn I’ve stayed in.
Stayed 1 night in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mcgaeiouz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. The pool looked good and big even if we didn't really use it. The lady was very strict about breakfast. We were getting kicked off the table at ten. Checking in was easy, the counter lady was nice. Overall it wasn't bad for a stop-over.
Stayed 1 night in Sep 2023

8/10 Good

Tanesha G

Stayed 1 night in Sep 2023

8/10 Good

ANITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Sep 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Close to 40, a barbecue place and a few fast food restaurants. Towels on request, otherwise no service. Comfortable bed, decent upholstered chair, OK TV. Average lower cost hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Great place and loved the pool!
Stayed 3 nights in Sep 2023

10/10 Excellent

Eric, Morrisville

Check-in was quick and hassle free. The front desk lady was very nice and friendly (the night of 9/2/23)
Stayed 1 night in Sep 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel room.
Stayed 3 nights in Aug 2023
Response from Marcia Hicks Front Desk Manager on Aug 23, 2023
Thank you for letting us know how your stay was. We value guest feedback. Hope to see you again soon.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Marcia Hicks on Aug 21, 2023
thank you for your review. We are glad you enjoyed your stay.

6/10 Okay

jeanne

Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Marcia Hicks Front Desk Manager on Aug 16, 2023
Thank you for your review. Please feel free to contact me and let me know any issues you may have had.

6/10 Okay

Kailash

Liked: Cleanliness, staff & service
Stay was decent except few things - the bathtub was not clean, coffee maker inside the room did not look good enough to use. What did I like: the staff was very good and responsive, the swimming pool was good and complementary breakfast was excellent. There is a Waffle house near by which is walkable.
Stayed 2 nights in Jul 2023

8/10 Good

Alicia

Stayed 2 nights in Jun 2023
Response from Rob H on Jun 21, 2023
Thank You

8/10 Good

Joseph R

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is undergoing renovation with the intent to improve overall. The staff was great. Our room was clean. As part of the improvements, an upgraded AC system would be beneficial .
Stayed 2 nights in Jun 2023
Response from Rob H on Jun 15, 2023
Thank you for staying with us and especially while we are undergoing this renovation phase. Thank you for the insightful suggestion and we agree the benefit would greatly magnified thanks to the Carolina summers..

2/10 Terrible

Nang

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet was broken and no running water. Staff refused to replace the room. Had to fill up toilet tank during the night stay. No refund or discount either
Stayed 1 night in Jun 2023

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So far it’s a nice decent place and quiet
Stayed 1 night in Jun 2023
Response from Rana on Jun 11, 2023
Thank you for staying with us

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities
200 dollar deposit
Stayed 1 night in May 2023
Response from Rob H on Jun 21, 2023
All guests living within a 50 mile radius of the hotel are required to provide a refundable 200 deposit. At checkout the room is inspected and the monies are returned (minus any damage fees,if any) to the guest.

4/10 Poor

Emma

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was not done being cleaned, and we had to wait another 20 minutes for them to finish cleaning it.
Stayed 1 night in Apr 2023

6/10 Okay

Chris

Stayed 3 nights in Apr 2023

10/10 Excellent

JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not in operation , not a deal breaker
Stayed 2 nights in Apr 2023
Response from Rana on Jun 11, 2023
Thanks for staying with us, The property pool is operational from May 15, 2023.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 1 night in Apr 2023

6/10 Okay

Landon

Traveled with family
Disliked: Property conditions & facilities
The control on heating system didn’t work. It ran all the time and we had to cut system completely off to keep room from getting too hot.
Stayed 1 night in Mar 2023