Ratings based on 493 Verified Reviews

3.6 out of 5
76% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SML Va

Working from out of town

Posted Apr 22, 2018
Working from out of town. This place is clean and well staffed
Comment from Hotel Management
Apr 22, 2018 by Rondal Shingleton GM, Hotel Management
G, Thank you for sharing about your recent experience. We pride ourselves with our excellent customer service. We are also very proud that you were satisfied with our housekeeping department. I will be sure to share this with our entire team. We hope during your visit you were able to enjoy the heated indoor salt water pool, indoor fitness center and complimentary hot buffet style breakfast. We look forward to seeing you again during your next visit and thank you for choosing Best Western Mountaineer Inn. Sincerely, Rondal Shingleton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
the room was clean an well stocked ,they kept the room clean an the personell was friendly an would ask if thier was anything we needed. the breakfast was great ,kept everything full plenty to eat.
Comment from Hotel Management
Apr 21, 2018 by Rondal Shingleton GM, Hotel Management
JR, Thank you for taking the time to review our hotel, we appreciate your kind words and I will be sure to share them with our entire team. I am so glad that our housekeeping team was able to provide you with a clean and comfortable room and that you enjoyed our hot buffet style breakfast. We pride ourselves in excellent customer service and are happy you were satisfied with your stay. We look forward to seeing you again soon. Thanks Again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the highway

Posted Apr 13, 2018
The staff was just super nice. We ended up being able to check in early which I thought was just excellent. Every time we had an issue with something it was taken care of right away. The front desk person I felt went over tube of for us. There in the middle of a remodel and everybody was just really nice and kind. I would most definitely stay here again.
Comment from Hotel Management
Apr 13, 2018 by Rondal Shingleton General Manager, Hotel Management
Thank you so much for sharing your experience. We appreciate your feedback. We take pride in our hotel and I am glad that our staff was able to accommodate you and that we were able to resolve any issues. Again Thank You, We look forward to your return visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

This hotel is in need of refurbishing!

Posted Apr 9, 2018
Pros: Clean. Proximity to I79.
Cons: Refurbishing facilities.
The proximity to UVA means that this is a busy hotel for student teams, parents and travellers. Staff are friendly and rooms are clean. There is a need for a major investment in upgrading, painting and refurbishing rooms and hallways starting with replacing the carpeting. One area with vending machines was filthy with some liquid on the floor. Breakfast is reasonable and area clean. The hotel has an entry point from the parking lot with hotel card security access. Overall would recommend this hotel for a one night stop but ongoing investment in maintenance is required.
Comment from Hotel Management
Apr 10, 2018 by Rondal Shingleton General Manager, Hotel Management
Joseph, Thank you for your very honest, detailed review. Its with guests like yourself that we are able to grow. We are proud to announce that we have finished renovating our fitness center, and will begin renovating the hallways which will address some of the concerns you have listed. We're glad that you found our proximity to West Virginia University convenient. We pride ourselves on being a WV family. We hope that you will be joining us again for additional nights. Thank you again for taking the time to review our property, we appreciate your feedback and look forward to seeing you again during your next visit to Morgantown.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sml Va

Working from out of town

Posted Apr 7, 2018
This is a nice hotel. It’s clean has pool and workout room. There breakfast is real good
Comment from Hotel Management
Apr 7, 2018 by Rondal Shingleton GM, Hotel Management
Gman, Thank you for taking the time to review our hotel. We appreciate your feedback. We are glad that you enjoyed our pool,fitness center and as our hot buffet style breakfast. We thank you again, and look forward to seeing you during your next visit to Morgantown
3 out of 5
by A verified traveler from NYS

Room next to elevator and door entrance

Posted Mar 31, 2018
Pros: Location
Cons: Don’t rent room 115
Location: Right off I-79
I’ll know next time to ask for a better room where I won’t hear the noise associated with the elevator system, the entrance hall with the vending machines and ice maker. They should turn the room into a closet. Other than that, everything was fine.
Comment from Hotel Management
Apr 2, 2018 by Rondal Shingleton GM, Hotel Management
Ed, Thank you for taking the time to review our hotel, I am sorry that the elevator and vending machines were noisy. We are glad that your room was satisfactory and that you enjoyed your stay. We look forward to seeing you again during your next visit to Morgantown.
5 out of 5
Recommended
for Everyone
by A verified traveler from morgantown, wv

Posted Mar 29, 2018
I was very pleased with my stay. The staff were accommodating and easy to get along with. The room was stylish. It also had a quietness about it There was plenty lighting as well as outlets for charging devices. Our room was easily accessible. Loved the fact that it had indoor pool and workout room. Thanks.
Comment from Hotel Management
Mar 29, 2018 by Rondal Shingleton GM, Hotel Management
Melissa, Thank you for taking the time to reveiw our property. We are glad to hear that you enjoyed your stay and found the hotel that best meets your needs. I will be sure to share your comments with our staff. We look forward to seeing you again during your next visit to Morgantown. Thanks Again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay for an overnight

Posted Mar 28, 2018
Staff seemed tired and somewhat put out at check in. Some updates in hotel, but signs of wear present—typical of hotels in this price range. Nice breakfast. Nice “to go” bag. Pool and fitness room available—did not use. Morning staff friendly/helpful.
Comment from Hotel Management
Mar 28, 2018 by Rondal Shingleton GM, Hotel Management
Thank you for taking the time to review our hotel. We are sorry the evening shift front desk staff did not make you feel welcomed to our property. I am extremely happy that you were satisfied with our breakfast options and that the morning staff was friendly and helpful, I will be sure to share this with them. Again Thank You and we look forward to seeing you during your next visit to the Morgantown are
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario

Convenient but tired.

Posted Mar 21, 2018
Stay there yearly because of location. Staff very welcoming. Pillows and blankets need replacing. Coffee in foyer not drinkable. Satisfactory breakfast. Reasonable rates.
Comment from Hotel Management
Mar 22, 2018 by Rondal Shingleton GM, Hotel Management
Thank you for sharing about your stay. We are sorry to hear that you were not satisified with our coffee and linens. We take all comments seriously and will be sure to look into this situation. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Benson, NC

Great hotel

Posted Mar 18, 2018
Close to shopping and restaurant. Clean rooms. Friendly staff good breakfast.
Comment from Hotel Management
Mar 18, 2018 by Rondal Shingleton GM, Hotel Management
Deana, Thank you for taking the time to review our property. On behalf of our entire team, we appreciate your feedback. Thanks Again!!