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Reviews of Sonesta Essential Morgantown

2.5 out of 5
Sonesta Essential Morgantown
15 Lawless Rd, Morgantown, WV

Reviews

7.8

Good

Rating 10 - Excellent. 331 out of 1001 reviews" "
Rating 8 - Good. 355 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina, Union

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful desk clerk, comfortable bed, good breakfast
Stayed 1 night in Apr 2024
Response from Carol on Apr 18, 2024
Good Morning!Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon. Thank youGeneral ManagerKatie Hatfield

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great very good pleasant room was clean only issue was had to move rooms due to no cold water in shower but they were amazing no question moved us immediately
Stayed 1 night in Apr 2024
Response from Samantha on Apr 18, 2024
Good Morning!Thank you for taking the time to leave us your feedback. We are looking into the shower issue! Thank you for bringing it to our attention. We look forward to seeing you next time!Thank youKatie HatfieldGeneral Manager

4/10 Poor

Fred

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not kept up. Needs a lot of TLC. Caters to gas line workers. Would not recommend it for travellers or snow birds. Rooms have a stale odour in them.
Stayed 1 night in Apr 2024
Response from Fred on Apr 9, 2024
Good MorningWe sincerely apologize for the inconvenience. We value our guest and their satisfaction. Please know that we are committed to providing high-quality services and will do everything in our power to address your concerns. We are taking immediate steps to ensure every guest is satisfied. If i can help in any way please feel free to reach out!Thank youKatie HatfieldGeneral Manager

8/10 Good

Jennifer

Business traveler, Traveled with family
Liked: Staff & service
The staff was extremely friendly. The room was ok. Outdated though, broken tiles in the bathroom, toilet was not cleaned thoroughly. Someone elses poop was in it. I had a joining room. I didn't care it was joining rooms, but the person who had the other room Saturday night woke me up with his extremely loud talking as if he was in the room with us. This occured sunday morning at 3am. There really was no breakfast choice Saturday morning and the breakfast was all taken by other residents by 8am and was not replenished by the time I left at 9am.
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 9, 2024
Good Morning We sincerely apologize for any inconvenience you may have experienced. At Sonesta Essential, we strive for guest satisfaction. I'm confident your next experience with us will be up to your expectations! If i can help in any way please feel free to reach out. Thank youKatie Hatfield General Manager

6/10 Okay

John, Kitchener

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were terrible
Stayed 1 night in Apr 2024
Response from Katie on Apr 6, 2024
Dear JohnI want to thank you for leaving us a review. Im sorry the bed was uncomfortable, but im excited to let you know along with the name change, we will be improving our property along with new beds! We look forward to seeing you again next time you visit morgantown, so you can enjoy all the new improvments at our property. If I can help in any way, dont hesitate to call.Thank youKatie HatfieldGeneral Manager

6/10 Okay

Robert

Traveled with partner
Disliked: Amenities
fIRST OF ALL you should have notified people of the name change. The room clean but no glasses in the room no clock no lamps you had to have the overhead bright lights of the bathroom light on. both the cieling lights over the desk and the window burned out . For breakfast toast , begal or cerial . Or if you want the arteries hardened biscuits and gravy. not a Canadian dish
Stayed 1 night in Apr 2024
Response from Katie on Apr 6, 2024
We apologize for you not being notified about the brand change. We dont have any contact information whenever guests book through a third party. Sense going through a brand change we will be remodeling and upgrading our property including most of the items you mentioned. We would love to see you in the future so you can enjoy all of our upgrades.Thank you.Katie HatfieldGeneral Manager

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Right after laying down we found bed bugs. We left in the middle of the night.
Stayed 1 night in Apr 2024
Response from Katie Hatield on Apr 6, 2024
I am so sorry about your stay. We dont normally have any issues but we are taking all percautionary measures to ensure that everyone has a pleasent stay. If I can help in any way dont hesitate to contact me. Thank youKatie HatfieldGeneral Manager

8/10 Good

Patricia

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Katie on Apr 6, 2024
Dear Patricia Thank you for taking the time to give us your feedback.We look forward to sharing our journey with you as we improve our property! We are excited for you next trip to Morgantown!Thank youKatie HatfieldGeneral Manager

8/10 Good

Joseph

Stayed 1 night in Mar 2024

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property had some issues... exhaust fan, bathroom lock, TV remote didn't work, some floor tiles were cracked. Decent place that looks like it was a bit behind on maintenance. Good location, and staff were helpful and friendly.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on Mar 19, 2024
Thank you for taking the time to leave a review. We will be addressing these issues so they will not happen again. We hope to see you come back in the future!

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Katie on Apr 6, 2024
Dear HeatherThank you for taking the time to give us your feedback. We look forward to see you on your next trip to Morgantown! Thank you!Katie Hatfield General Manager

8/10 Good

alex

The staff were nice and helpful.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on Mar 17, 2024
Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay with us. If there is anything we can improve for future stays, please let us know! We hope to see you again in the future!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on Mar 17, 2024
Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay with us. If there is anything we can improve for future stays, please let us know! We hope to see you again in the future!

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Supervisor on Mar 14, 2024
Thank you for taking the time to leave a review. We hope to see you again in the future!

8/10 Good

Jelko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on Mar 11, 2024
Thank you for taking the time to leave us a review! We love to see that you enjoyed your stay with us. We hope to see you again in the near future!

8/10 Good

Leslie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on Mar 5, 2024
Thank you for taking the time to leave a review. We are so glad to see you enjoyed your stay. We hope to see you again in the future!

2/10 Terrible

Nando

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of Javex which meant it wa sanitized and although not overbearing was enough to have to open a window. No tissues in the container in the bathroom. There was a hair stuck to the wall of the shower. The shower head is a handheld that had a loose mount and would only point straight down. water pressure was not good. Room was supposed to have a queen bed but it seemed to be a double bed. Would not recommend this hotel at all.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on Mar 4, 2024
Thank you for taking the time to leave a review. I apologize about all the issues you experienced during your stay. We will be addressing these with our staff and getting them fixed asap! We do hope you give us another chance in the future.

6/10 Okay

michele

Traveled with family
Disliked: Amenities
everything was average, the property smelled liked weed all weekend, fire alarm went off in middle of night, room was not cleaned staff seemed like they were trying...
Stayed 2 nights in Mar 2024
Response from Guest Service Supervisor on Mar 4, 2024
Thank you for taking the time to leave a review. I apologize for the problems that you had during your stay. We will be investigating these issues and acting on them so they do not repeat in the future.

6/10 Okay

Tara

Business traveler, Traveled with family
Liked: Staff & service
The bathroom in the room needed a thorough cleaning. The USB ports for charging didn’t work, the main light in the room didn’t work, and the air condition didn’t cool the room. The breakfast was very minimal.
Response from Guest Service Supervisor on Mar 1, 2024
Thank you for taking the time to leave a review. I apologize for all the issues you experienced during your stay. We will be investigating and fixing these issues ASAP! We do hope to see you give us another chance in the future!

10/10 Excellent

Melissa

Traveled with group
Liked: Amenities
Very clean newly reno'd Great location right off the hwy one minute ..
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on Feb 24, 2024
Thank you for taking the time to leave a review! We hope to see you again in the future!

6/10 Okay

Danielle

Stayed 3 nights in Dec 2023
Response from Guest Service Supervisor on Feb 4, 2024
Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay with us. If there is anything we can improve for future stays, please reach out to us on property! Have a good day!

2/10 Terrible

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I am a disabled person and we were placed is an "accessible" room with too high of a bed. The height needs to be around 21 inches off the floor to make it accessible for a disabled person to get into it from a wheelechair. Also the mirror in the bathroom needs lowered. I couldn't see in it. These are very simple changes that a hotel can do. So aggravating that you pay good money like everyone else but a disabled person is not treated fairly. Get on board Best Western and make your units usable for everyone!!
Stayed 1 night in Dec 2023
Response from Katie on Dec 18, 2023
Dear Monica, I'm very sorry the room wasn't up to your expections. We want all of our guest satisfied.I will defintley be checking into standards on the rooms and make changes if needed. Thank you for your feedback. If I can assit you in any way please contact me. Thank youKatie HatfieldGeneral Manager

10/10 Excellent

Geneva

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with this hotel. The desk staff was very friendly, the room and lobby were clean and well kept. The breakfast was hot and some variety- waffles, eggs, sausage, etc. And was 10 minutes from downtown/college campus. When staying in Morgantown, I will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Dec 14, 2023
Thank you for taking the time to leave us a review! We love seeing that our staff is keeping everything well kept and clean! We will be relaying this with them. We hope to see you again in the future!

4/10 Poor

GIACINTO

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty staff gave us another room after we mentioned the room was not cleaned or sheets changed
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Nov 21, 2023
Thank you for taking the time to leave a review. We will be addressing these concerns with staff so they will not happen again. I do apologize about this happening. We hope to see you again in the future to show you a superior stay!

10/10 Excellent

Harry

Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Dec 11, 2023
Thank you for taking the time to leave us a review! I am so happy to see you enjoyed your stay with us. We hope to see you again in the future!

4/10 Poor

Deanna

Disliked: Amenities, property conditions & facilities
Bed bug Sink and bath did not drain No chair refrigerator or gym Rate did not reflect lack of amenities
Stayed 2 nights in Nov 2023
Response from GM on Nov 19, 2023
We are sorry for this inconvenience and have made arrangements to have the issues checked. Again we aplogize for the inconvenience. Thank youKatie Hatfield General Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Nov 16, 2023
Thank you for taking the time to leave us a review! I am glad to see you enjoyed your stay!

8/10 Good

Tom

Traveled with partner
Surprise there was no indoor pool or hot tub or Exercise Room.
Stayed 2 nights in Nov 2023
Response from Guest Service Supervisor on Nov 16, 2023
Thank you for taking the time to leave a review. I do apologize that you were under the impression that we had those here! We are looking into adding an exercise room among other things. We love the feedback and hope to improve more stays in the future!

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Eh...
The stay was "fine"...nothing more, nothing less. The bed was not the most comfortable and the shower (even on full hot) was lukewarm at best. It served a purpose...a place to spend the night.
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Nov 9, 2023
Thank you for taking the time to leave a review! I am sorry to see our beds are uncomfortable. We will be looking into better options as we are always looking to improve! We will also be looking into the water temperature issue. We hope to see you again in the future!

2/10 Terrible

Kristin

Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Dec 11, 2023
Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay. Please reach out to us on property to let us know what we can improve!

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities
Didn’t get a king bed got a double bed and no refrigerator in the room
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Nov 4, 2023
Thank you for taking the time to leave us a review. I am sorry to see that you did not enjoy your stay. We only have queen size beds available and no king size beds at this time. I am sorry about that inconvenience. We do hope to see you again in the future!

8/10 Good

Parise

Liked: Cleanliness, staff & service
Check in service was lovely. Bed was a twin and not a double. I guess you call them doubles? Misleading as it was not a great night sleep.
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on Nov 4, 2023
Thank you for taking the time to leave a review! I am sorry that our beds did not meet your standards. We will be looking into more options for the future to update our beds. We hope to see you again in the future!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T STAY HERE!!!!
If you enjoy bugs in your room, stinkbug infested windows outside your room, and hornets in the hallway be my guest. To top it off they charge you without notice for leaving the room trashed, but when you ask for proof they back off and claim it was a mix up of room numbers!
Stayed 2 nights in Oct 2023
Response from Corporate Director of Operations on Oct 31, 2023
Good afternoon! Again we aplogize for the confusion on the room. I was happy I could get you refunded and offer extra solutions to your problems. Thank you for taking time to leave us your feed back.

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Nov 2, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Paul

Stayed 2 nights in Oct 2023
Response from Guest Service Supervisor on Nov 16, 2023
Thank you for taking the time to leave a review. I am sad to see you did not enjoy your stay. Please feel free to contact us on property to let us know how we can improve future stays!

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Service Supervisor on Oct 20, 2023
Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay. Please reach out to us on property so we can find out what we need to improve or fix!

4/10 Poor

Jen

Stayed 2 nights in Oct 2023
Response from Guest Service Supervisor on Oct 25, 2023
Thank you for taking the time to leave a review. I am sorry to see that you did not have a good stay with us. Please reach out to us on property and let us know what we can improve on in the future!

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
Our air did not work - the sheets were stained and there was some weird things left in our room - I paid way too much to not have a clean place to stay. I called the front desk and no one answered. Very frustrating!
Stayed 1 night in Oct 2023
Response from Guest Service Supervisor on Oct 20, 2023
Thank you for taking the time to leave a review. I am sorry to see you had a bad experience with us. We will be investigating and fixing these issues as well as talking with staff about this. Please reach out to us on property if there is anything else we can do or that we need to know about!

2/10 Terrible

Alison

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never stay again.
Doors didn’t lock. Toilet wasn’t working. Bed was 100% uncomfortable. Sink squirted to the side so you got wet every time you used it.
Stayed 2 nights in Oct 2023
Response from Guest Service Supervisor on Oct 15, 2023
Thank you for taking the time to leave a review. I am sorry to see you had such a bad experience with us. We will be addressing these issues and fixing them so this does not happen again. We hope to see you again in the future so we can exceed these expectations that we failed to do this time. Have a good day!

10/10 Excellent

Cynthia

Excellent staff. Very friendly. From NC and very helpful!!! Thank you all for your kindness.
Stayed 3 nights in Oct 2023
Response from Guest Service Supervisor on Oct 15, 2023
Thank you for taking the time to leave a review! I am so happy to see you enjoyed your stay with us. We hope to see you again in the future!

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was horrible. No eggs. Only one waffle maker and toaster to share.with everyone Not worth the cost
Stayed 1 night in Oct 2023
Response from Guest Service Supervisor on Oct 11, 2023
Thank you for taking the time to leave a review. I am so sorry to see you did not enjoy your stay with us. We will be taking the comments to better our breakfast options. We will also be talking with staff to make sure they are keeping up with our standards! Have a good day!

6/10 Okay

Angie

Traveled with partner
Liked: Cleanliness
Very loud customers playing very loud music. Found out in the morning there was a drunken man in the parking lot that they thought was dead laying in between two of the cars and the staffed called the police. What kind of establishment talks about these types of things in front of other customers? We will most likely never start here again unless there is no other option.
Stayed 1 night in Oct 2023
Response from Guest Service Supervisor on Oct 11, 2023
Thank you for taking the time to leave a review. I am so sorry that you had this experience at our hotel. We strive to give superior stays to all customers and we did not succeed. Thank you for taking the time to speak with Ms. Shawna about this situation. We are taking all necessary steps to make sure this does not happen again! We hope you will give us another chance in the future to prove changes have been made! Have a great day!

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy , beds sucks holes in the middle of the beds , no smoke alarm its up plugged an removed ... people on our rnd was up all night hollering screaming .. Tv connection broke so tv was fuzzy .. Will not return to stay again in this establishment !!
Stayed 1 night in Oct 2023
Response from Guest Service Supervisor on Oct 8, 2023
Thank you for taking the time to leave a review. I apologize that you had such a bad experience with us! We will be addressing these issues so this doesn't happen again. We will be fixing the issues with the rooms. We do hope to see you in the future!

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would definitely stay at sure stay again in morgantown
Stayed 2 nights in Sep 2023
Response from Guest Service Supervisor on Oct 8, 2023
Thank you for taking the time the leave a review! I am so happy to see you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Carey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and convenient
Junior suite was so nice, having a living area and having the bar sink, microwave and refrigerator made it so convenient and so spacious. Loved the woodsy view. Love that there is a place to sit up close to the windows.
Stayed 1 night in Sep 2023
Response from Guest Service Supervisor on Oct 4, 2023
Thank you for taking the time to leave a review! I am so happy to see that you enjoyed your stay with us. We hope to see you stay again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Guest Service Supervisor on Oct 4, 2023
Thank you for taking the time to leave a review! I am so happy to see that you enjoyed your stay with us. We hope to see you stay again!

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotels needs major help
Hotel is run down and in need of major renovations. Beds are awful - NO AC - thread bare towels - no working phone in room to call front desk - no Hair dryer
Stayed 1 night in Sep 2023
Response from Guest Service Supervisor on Sep 26, 2023
Thank you for taking the time to leave a review. We apologize that you had such a bad experience during your stay. Please reach out to the property if you remember what room you had these issues with so we can get them fixed asap! We hope to see you again in the future.

6/10 Okay

Christy

Stayed 2 nights in Sep 2023
Response from Guest Service Supervisor on Nov 4, 2023
Thank you for taking the time to leave a review. I am sorry to see you did not have the best stay with us. If there is anything we can improve, please reach out to us on property!

4/10 Poor

Elizabeth

Stayed 1 night in Sep 2023
Response from Guest Service Supervisor on Sep 11, 2023
Thank you for taking the time to leave us a review. We would love to hear some feedback on your stay so we know what we need to improve on or fix for future stays. Thank you and we look forward to hearing from you!