Exterior

Reviews of Residence Inn by Marriott Morgantown Medical Center Area

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 370 out of 583 reviews" "
Rating 8 - Good. 132 out of 583 reviews" "
Rating 6 - Okay. 43 out of 583 reviews" "
Rating 4 - Poor. 23 out of 583 reviews" "
Rating 2 - Terrible. 15 out of 583 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, amenities
When I arrived, I tried to call the front desk for over an hour to tell them my room was extremely dirty. They said they would have a housekeeping manager call me.. That never happened. I asked for compensation upon check out, they said it would have to come from the third party I booked through. Very upsetting!
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 12, 2024
Dear Kathleen, Thank you for taking the time to leave your review. Please accept our sincere apologies for the issues with your room and that we did not resolve these to your satisfaction. Our team works hard to provide clean and comfortable accommodations; therefore, we regret the inconvenience this caused and appreciate your patience. We also regret not following up promptly on this with you. We value your time and will address your comments appropriately. We hope to have another opportunity to provide you with the flawless visit you deserve on your next trip to our area. Sincerely, Alicia Montoya Assistant General Manager

10/10 Excellent

Robert, new martinsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Robert, Thank you for the generous rating of Residence Inn Morgantown Medical Center Area. We are delighted you enjoyed your stay and appreciate your kind comments about all the amenities we offer. We look forward to seeing you again on your next visit to the area. Sincerely, Jim White, General Manager

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Ella, It is wonderful to know you enjoyed everything about your time at Residence Inn Morgantown Medical Center Area and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to stay with us again soon. Sincerely, Jim White, General Manager

10/10 Excellent

Subodh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property right between Toronto and Charlotte so great break. The hotel was super clean, rooms were good size for a family and complimentary breakfasts was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Subodh, It was a pleasure welcoming you to the Residence Inn Morgantown Medical Center Area. We are glad you were pleased with our well-kept property and spacious guest rooms. We are also happy you loved the breakfast we serve at our on-site restaurant. Thank you for your feedback, and we look forward to seeing you again soon. Sincerely, Jim White, General Manager

10/10 Excellent

Ersel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Ersel, Thank you for the wonderful rating of Residence Inn Morgantown Medical Center Area. It is great to know you enjoyed your stay, and that we exceeded all your expectations. We truly appreciate your business and look forward to your next visit.Sincerely, Jim White, General Manager

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Check in was a bit slow and took about 30 mins. But they really did care and gave us free parking and free WVU game tickets. So they went above and beyond to make up for the wait. Would stay again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Brian, Thank you for taking the time to post your feedback and for sharing it with other travelers. While we regret the undue delay you endured during check-in, we are happy to see we were able to provide you with complimentary parking and game tickets. We are also pleased to know you enjoyed our thoughtful hospitality and clean property. Thank you again, and we look forward to you choosing Residence Inn Morgantown Medical Center Area every time your travels bring you to our area. Sincerely, Jim White, General Manager

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Cheryl, Thank you for choosing Residence Inn Morgantown Medical Center Area. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely, Jim White, General Manager

6/10 Okay

Anna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was dirty upon arrival. The refrigator and freezer smelt like raw fish. The trash cans look like someone had vomitted. The bathtub had black mold growing
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Anna, Thank you for posting your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address your comments with the appropriate individuals and are grateful for your patience. We hope you will give us another opportunity to show you the excellent hospitality you should have received during this visit. Sincerely, Jim White, General Manager

10/10 Excellent

Tyler

Traveled with family
Check-in was so easy and fast! The front desk person is super nice!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Tyler, Thank you for choosing to stay with us at Residence Inn Morgantown Medical Center Area. We are delighted to know you had a seamless check-in experience and that you were pleased with our courteous front desk. We hope to see you again soon and wish you all the best with your travels. Sincerely, Jim White, General Manager

10/10 Excellent

trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Trent, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to Residence Inn Morgantown Medical Center Area. Sincerely, Jim White, General Manager

8/10 Good

Jose, Alexandria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Jose, We are pleased your stay was enjoyable and want to thank you for your nice rating. All of us at Residence Inn Morgantown Medical Center Area look forward to your next visit. Sincerely, Jim White, General Manager

10/10 Excellent

Judy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large clean room convenient to WVU Ruby Memorial. Only thing needed was a trash can for restroom.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Judy, Thank you for sharing your comments regarding your stay at Residence Inn Morgantown Medical Center Area. We are glad you enjoyed our convenient location. We have taken note of your additional feedback and it will be conveyed to our team. It was our pleasure having you as our guest, and we hope to see you again soon.Sincerely, Jim White, General Manager

6/10 Okay

James

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Cleanliness was poor. Entrance hallway not cleaned. The room was dusty on multiple surfaces and bathroom floor was very dirty with bunches of hair evident. For these reasons, I do not recommend.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear James, Thank you for taking the time to post your feedback. We apologize for the housekeeping issues you experienced during your stay and for the frustration these caused you. We have addressed your comments with our team to ensure these are not repeated. We are grateful for your patience and would welcome the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Jim White, General Manager

6/10 Okay

Regina

Business traveler, Traveled with family
Heat was not working properly
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Regina, Thank you for sharing your experience with us. We apologize for the inconvenience caused by issues with the heating system. We will convey your remarks to the proper individuals and appreciate you for addressing this with us. We are grateful for your patience and hope to have a future opportunity to restore your confidence in us. Sincerely, Jim White, General Manager

10/10 Excellent

Linda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Linda, Thank you for such a generous rating regarding your stay at Residence Inn Morgantown Medical Center Area. It is wonderful to know you enjoyed your time with us and that we exceeded your expectations. It was our pleasure having you as our guest, and we hope to see you again soon.Sincerely, Jim White, General Manager

10/10 Excellent

Srinivas, Charleston

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Srinivas, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Morgantown Medical Center Area. We look forward to your return and wish you all the best with your future travels. Sincerely, Jim White, General Manager

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Ashley, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to the Residence Inn Morgantown Medical Center Area. It is a pleasure to know you enjoyed all that we have to offer. We look forward to having a chance to serve you again in the future. Sincerely, Jim White, General Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay while visiting
The area is quiet. The hotel is comfortable and clean. The breakfast is hot and yummy.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ashley, Thank you for sharing your impression of Residence Inn Morgantown Medical Center Area. We are glad you appreciated our well-kept property and delicious breakfast offerings. We value all your remarks and look forward to being your hotel of choice if another visit to our area is in your plans. Sincerely, Jim White, General Manager

10/10 Excellent

Abriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 26, 2024
Dear Abriya, We are delighted you had an outstanding stay at Residence Inn Morgantown Medical Center Area and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Jim White, General Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short restful stay
The hotel was nice and quiet. Everything was clean and fresh. The staff was incredibly friendly and very helpful upon check in. The breakfast options were great and the food was very tasty. I stayed here because I needed a reprieve from the hospital while my son was recuperating from a car accident.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Ashley,We appreciate your feedback and are pleased to learn that your stay at our hotel was enjoyable. It is heartening to hear that you found the environment quiet and well-maintained and that our staff was friendly and helpful during your check-in. We understand the importance of having a comfortable and pleasant experience, especially during challenging times. Wishing your son a speedy recovery, and we hope to have the opportunity to welcome you back in the future.Sincerely, Jim White, General Manager

8/10 Good

Tara

Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Tara, Thank you for your visit. We are happy we met most of your expectations for a pleasant stay at Residence Inn Morgantown Medical Center Area. We look forward to having the pleasure of doing so again on your next visit to the area. Sincerely, Jim White, General Manager

10/10 Excellent

Abriya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet up to date friendly staff
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Abriya,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Residence Inn by Marriott Morgantown Medical Center Area; we hope to see you again soon. Sincerely, Jim White, General Manager

2/10 Terrible

Maan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We reached the hotel at 1:30 am, and we noticed that the room had a really bad smell. We couldn’t tell where it was coming from, whether it was from the furniture, carpet, vent, mold, or something else. We called the reception however they weren’t much help and didn’t even sympathize or say sorry. They said that all the rooms had the same smell, and didn't have any air fresheners to offer. We were forced to keep the windows open all night due to the smell, even though it was around 1° C. The next day we left the hotel early morning at 6:15.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Maan,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the unpleasant smell in your room during your stay. It is disheartening to hear that our team wasn't able to provide a satisfactory resolution or show the empathy needed during your concerns. We understand the importance of a comfortable and welcoming stay, and we regret that we fell short in this instance. We hope to have the opportunity to welcome you back under more positive circumstances in the future. Safe travels, and best wishes to you and your family.Sincerely, Jim White, General Manager

8/10 Good

Edward

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Edward,Thank you for choosing Residence Inn by Marriott Morgantown Medical Center Area. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Jim White, General Manager

10/10 Excellent

Pat

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Dear Pat, Thank you for choosing Residence Inn Morgantown Medical Center Area and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Jim White, General Manager

10/10 Excellent

Manzoor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Dear Manzoor, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Morgantown Medical Center Area, and we look forward to welcoming you back soon.Sincerely, Jim White, General Manager

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Tara, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at Residence Inn Morgantown Medical Center Area look forward to your next visit. Sincerely, Jim White, General Manager

10/10 Excellent

Vickie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean and the complimentary breakfast was superb!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Vickie, We are delighted you enjoyed your stay at Residence Inn Morgantown Medical Center Area. It is nice to know that we exceeded your expectations with our delicious breakfast, and we also appreciate you mentioning how our clean accommodations enhanced your time with us. We look forward to you coming back whenever your travels bring you to Morgantown.Sincerely, Jim White, General Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Our room was very roomy for family of 5. Breakfast was good. Parking is $7 a day and I didn’t know about that.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Patricia, Thank you for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting our service and delicious breakfast. We are glad that you enjoyed our spacious rooms, with plenty of room to get comfortable and relax. That said, we regret your disappointment with the parking charges, and we are sorry that this was not adequately communicated to you. Thank you for being our guest at Residence Inn Morgantown Medical Center Area, and we look forward to seeing you again soon.Sincerely, Jim White, General Manager

8/10 Good

EMILE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 1, 2023
Dear Emile, Thank you for the nice rating regarding your stay at Residence Inn Morgantown Medical Center Area. We look forward to you are already planning another trip our way. Sincerely, Jim White, General Manager

10/10 Excellent

SHEEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.free breakfast
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Sheema, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that you liked our complimentary breakfast and that our staff helped make your visit to Morgantown perfect. Thank you for choosing Residence Inn Morgantown Medical Center Area; we look forward to welcoming you back soon.Sincerely, Jim White, General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Jessica, Thank you for your fantastic rating! We are pleased you chose Residence Inn Morgantown Medical Center Area for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely, Jim White, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff here was amazing. I called ahead to request a roll out bed because I knew we’d be arriving so late. They were quick to make sure the room was ready with the extra bed, extra blankets and towels, and they even had the AC on for us making it comfortable. The front desk employee, Haley, was friendly and helpful, even going the extra mile to help us find a garage for our car that started having trouble a few miles out from the hotel. The staff person helping with breakfast in the morning was cheerful and friendly, a she also helped to make our short visit pleasant. This is one of the best hotels we’ve stayed in this year due to the excellent employees.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Guest, Thank you for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Morgantown perfect. We will enjoy sharing your compliments with our front desk, restaurant staff, and the team members mentioned. Thank you for choosing Residence Inn Morgantown Medical Center Area; we look forward to welcoming you back soon.Sincerely, Jim White, General Manager

10/10 Excellent

Barbara, White Sulphur Springs

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Barbara, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Morgantown Medical Center Area, and we look forward to welcoming you back soon.Sincerely, Jim White, General Manager

10/10 Excellent

shelley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, plenty of room, endless hott water, great breakfast. Excellent staff. They let us check out at noon instead of 11 with no questions asked. Which was very convenient for our hospital plans. Would definitely recommend and stay again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Shelley, Thank you for choosing Residence Inn Morgantown Medical Center Area and for your recommendation. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We are glad that you enjoyed our location, associates and our amenities. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely, Jim White, General Manager

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Rebecca, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Residence Inn Morgantown Medical Center Area. We look forward to welcoming you back on your next visit.Sincerely, Jim White, General Manager

4/10 Poor

Melissa

Traveled with family
Disliked: Staff & service, property conditions & facilities
The shower plug was broken causing the tub to fill with water. My daughter slipped and fell in tub that had no anti slip on it. When reported to hotel they did switch my room. STILL waiting for call from manager….
Stayed 1 night in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Melissa, Thank you for the review of your stay with us. We truly apologize for the instance that occurred and for the inconvenience your daughter experienced due to it. We are also very sorry for the delay in reaching out to you. We will share your message appropriately. Thank you again for your patience.Sincerely, Jim White, General Manager

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Jacob, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Morgantown Medical Center Area. We look forward to your return and wish you all the best with your future travels.Sincerely, Jim White, General Manager

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Dear Kelly, Thank you for the perfect rating of your time at Residence Inn Morgantown Medical Center Area. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Jim White, General Manager

10/10 Excellent

Sandra

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodations but it is about ready for some updating. Lady who took care of the breakfast bar was extremely helpful and nice. Helicopters coming in for hospital off and on all night, made it hard to sleep, but being right next to the hospital that is to be expected.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Sandra, Thank you for making Residence Inn Morgantown Medical Center Area your home away from home. We are glad you enjoyed our thoughtful hospitality and comfortable rooms. Additionally, we value all your remarks, the positive as well as the things that would have enhanced your time with us. We appreciate your comments and look forward to your next visit. Sincerely, Jim White, General Manager

10/10 Excellent

Richard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comparing to other small hotels we've been, this is by far the best one. So clean and organized. Good set of breakfast. Nice firepit outside the hotel and parkinh is not a problem.Will definitely book this again on our next visit to West Virginia.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Richard, It is such a pleasure to earn the title of one of the best hotel you have visited! Thank you for the outstanding review of Residence Inn Morgantown. We are thrilled to read that your stay was nothing less than exceptional and that you enjoyed our complimentary breakfast, along with our well-appointed rooms and amenities. Thank you for being our guest, and we sincerely appreciate your dedication to staying with us again.Sincerely, Jim White, General Manager

8/10 Good

puneet

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent walking distance from ruby memorial hospital. Amazing and generous staff. Hotel manager Jim was very kind to me, I got sick and he made sure I was okay. My room wasn’t the cleanest but for the price it was exceptional.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Puneet, We are glad you liked your stay at Residence Inn Morgantown Medical Center Area and enjoyed our hospitality. We endeavor to go above and beyond to ensure our guests have a memorable experience, and we are happy to know your time here was comfortable. We hope you are in the best of health. It was a pleasure hosting you, and we look forward to your upcoming visit with us.Sincerely, Jim White, General Manager

10/10 Excellent

Ronald A

Traveled with family
Clean, quiet room and a nice breakfast
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Ronald, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting our spotless accommodations and complimentary breakfast buffet. Thank you again for being our guest at Residence Inn Morgantown Medical Center Area, and we look forward to seeing you again soon.Sincerely, Jim White, General Manager

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close to Ruby Memorial Hospital. Very clean. Comfortable.
Stayed 1 night in Oct 2023
Response from GENERAL MANAGER on Oct 4, 2023
Dear Janice, We are delighted you enjoyed your stay at Residence Inn Morgantown Medical Center Area. It is nice to know that we exceeded your expectations with our well-appointed accommodations and proximity to the Ruby Memorial Hospital. We hope you will come back whenever your travels bring you to the area.Sincerely, Jim White, General Manager

4/10 Poor

David

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Poorly maintained - tv didn’t work, sheets did not fit sofa bed, used towel hanging in back of bathroom door
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear David, Thank you for your honest evaluation. We apologize for the housekeeping and maintenance issues you encountered during your stay. We understand the frustration this caused you and will review our team to ensure these are not repeated. We are grateful for your patience and hope you will consider a return visit so we can show you the hospitality you deserve. Sincerely, Jim White, General Manager

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear William, Thank you for choosing Residence Inn Morgantown Medical Center Area for your overnight stay. We appreciate your excellent rating and look forward to welcoming you again whenever your travels bring you back this way. Sincerely, Jim White, General Manager

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Kind check in staff!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 21, 2023
Dear Linda, Thank you for the kind review. We work hard to deliver excellent hospitality, and we appreciate you our front desk associates. Your compliment will surely be shared. It was our pleasure to have you as our guest at Residence Inn Morgantown Medical Center Area, and we hope to see you again soon.Sincerely, Jim White, General Manager

10/10 Excellent

Pamela

Traveled with family
Liked: Amenities
Clean and friendly place to stay.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Pamela, Thank you for the perfect rating of your time at Residence Inn Morgantown Medical Center Area. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Jim White, General Manager

4/10 Poor

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was awful - worst I ever slept in. Decor dated. Staff should tell you that they do not clean room if staying more than 1 night.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 9, 2023
Dear Anne,Thank you for taking the time to share your experience with us. We are sorry to hear that you had trouble sleeping during your recent stay with us. As a guest-focused establishment, we aim to provide top-notch quality and comfort, and we apologize for falling short of your expectations. We are aware of how vital a good night's sleep is, and we regret that we were unable to provide that for you. We are also sorry to hear that you experienced some housekeeping issues during your stay. This is unacceptable by our standards, and we have shared your concerns with our team to prevent such issues from happening again in the future. Our front desk is available 24/7, and we would have been more than happy to assist you with any issues you encountered during your stay, including providing you with a different room. Thank you for choosing us, and we value your business. We hope to have another opportunity to show you our commitment to exceptional hospitality.Sincerely, Jim White, General Manager

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Dear Tracy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Morgantown Medical Center Area, and we look forward to welcoming you back soon.Sincerely, Jim White, General Manager