Reserved non-smoking, got smoking!
Posted Apr 7, 2017
I reserved a non smoking room through Expedia. When I checked into the hotel at 11:30, the clerk told me I was lucky I had reserved my room because they were full. When we got to the room and opened the door the smell of smoke almost knocked us down. There were ash trays in the room. We had already paid through Expedia, so another hotel was not an option. When I complaind the next morning I was told it was Expedia's fault, contact them! I did. Expedia was going to investigate. Today their reply was basically, the hotel said "tuff" and Expedia said "ok". Won't use either again!