Ratings based on 951 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from melbourne

Good location

Posted Aug 12, 2017
Pros: The setting, grounds, location
Cons: Customer service was shocking, menu in restaurant had no vegetables, all chips & salad, no soup, lacking badly, it is winter. Bathroom cleanliness
Location: Close to marina, town, restaurants etc
When arriving at brooklands we immediately noticed the beautiful setting, gardens & trees around the motel. Sadly our greeting or should I say bare acknowledgment at reception, left both my partner & I, dumbfounded. After having my credit card thrown back across the counter. The room was lovely, but sadly we were let down badly by the restaurant. Before booking we perused a menu online, full of amazing meals & desserts etc, sadly this wasn't in use anymore & the current menu was very basic & disapointing. The staff apologised & we ate elseware. Breakfast, was great, & included in the tariff. On leaving, we hoped that the reception staff would redeem themselves, but no. Not a hello, not a smile, not a goodbye, have a good trip home, nothing. Would I stay again, no
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast

Overall very good

Posted Jul 9, 2017
Pros: Everything
Cons: Nothing
Location: Location is in the centre of Mornington, but far enough away from any traffic noise. Close to the bay as well. Handy to main street shops and markets.
Great location, handy to main street, nice walk. Restaurant meals were good as well. Good size room.
Comment from Hotel Management
Jul 11, 2017 by Reservations, Hotel Management
Thank you for your wonderful comments. We appreciate your time and look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bairnsdale East Gippsland

Great stay

Posted Jun 6, 2017
Pros: Spacious rooms, friendly staff
Cons: Wifi in the older section of the hotel
Location: Ideal location
Brooklands if a great place to stay, highly recommend especially the self contained apartments. We have stayed there many times in various rooms, which is why we recommend the self contained apartments. Breakfast is very generous indeed and included in your tariff, the staff in the restaurant actually help make the stay perfect. Nothing is too much trouble for the hospitality staff in that dining room. Their willingness to be of service sets the tone for the Brooklands, and we hope they are valued for going over and above. They come across as enjoying what they do which is invaluable to management. Thank you! Andrea & Keith Ford Bairnsdale East Gippsland.
Comment from Hotel Management
Jun 8, 2017 by Reservations, Hotel Management
Thank you for taking the time to comment. We appreciate your great feedback and look forward to seeing you again when next you stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from East Doncaster, Melbourne

quiet motel in a suburban street in Mornington.

Posted May 30, 2017
Pros: Attentive staff and cleanliness of unit.
Cons: Removal of leaf litter around units; could be slippery in wet conditions. Care needed in winding road access to units.
Location: Close proximity to main shopping areas in Mornington and only a few minutes to beach access.
Nice breakfast in adjoining Brooklands Reception Centre
Comment from Hotel Management
Jun 4, 2017 by Brooklands, Hotel Management
Thank you for your feedback, we do endeavour to remove all the leaves - we have passed on your comments to our gardening team. We are so glad you enjoyed our property and complimentary breakfast!
4 out of 5
by Louis

Posted May 21, 2017 on Hotels
All good and comfortable as it usually is there. Bacon at breakfast was best I have had at a hotel smorgasbord for a long time. Crisp, well cooked and not soggy!
Comment from Hotel Management
Jun 8, 2017
Thank you for taking the time to comment. We appreciate your great feedback, happy you loved our bacon and look forward to seeing you again when next you stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Posted May 21, 2017 on Wotif
Pros: Value for money
Cons: The breakfast was the low point . Having poached eggs included in the buffet and not having reheated ,over cooked potatos & INEDIBLE bacon pieces.
Location: Central
Pleasantly surprised by this well priced, excellent hotel with every facility one needed. With a little breakfast improvement it would be absolutely fantastic.
Comment from Hotel Management
Jun 8, 2017 by Reservations, Hotel Management
Thank you for taking the time to comment. We appreciate your feedback and value your comments. We look forward to seeing you again when next you stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Daintree

Close to family function

Posted May 20, 2017 on Wotif
Room excellent. Layout of breakfast area needs refreshing look at.
Comment from Hotel Management
May 22, 2017 by Brooklands, Hotel Management
Thank you for your feedback - along with the excellent review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay.

Posted May 14, 2017 on Lastminute
All was excellent. We hope to return. A real find.
Comment from Hotel Management
May 18, 2017 by Brooklands, Hotel Management
Thank you for your feedback, we look forward to welcoming you back to our property!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017 on Wotif
Fantastic overall experience. Couldn't have been more happier
Comment from Hotel Management
May 18, 2017 by Brooklands, Hotel Management
Thank you - we are glad you have enjoyed your stay at our hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with friendly staff

Posted May 2, 2017
Nice clean hotel with friendly staff. Room was quite nice and price was good. Breakfast was just ok but adequate. Good coffee
Comment from Hotel Management
May 20, 2017 by Brooklands, Hotel Management
Thank you your for your feedback - we are glad you enjoyed your stay with us!