Outdoor pool, pool umbrellas, sun loungers
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Reviews of Retaj Moroni Hotel

3 out of 5
Retaj Moroni Hotel
BP 2502, Moroni

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 44 reviews" "
Rating 8 - Good. 21 out of 44 reviews" "
Rating 6 - Okay. 14 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Traveled with partner
Liked: Cleanliness, staff & service
The WiFi was very spotty, the tiles around the pool were in rough shape, unstable in some areas. We had to change rooms because the AC in the first room was not getting cool enough. Getting out of the tub is dangerous, requires one to be very careful because the tub is slippery and the floor is lower than the tub floor… the towel rack saved my wife and I.
Stayed 6 nights in Feb 2024

8/10 Good

Carolina

It's decent
Hotel has seen some better days, but it's ok. Some stains in the room, staff gets the job done but not overly friendly. Wifi is ok most times. The area out back is really pretty. Overall, it's not bad, but it's seen some better days and could with a little touch-up.
Stayed 1 night in Dec 2020

8/10 Good

Per

Liked: Staff & service, room comfort
Beautiful place to relax next to the ocean
The hotel is one of the best in town and the grounds are very nice. But the swimmingpool was all green with algae and even though they cleaned it out, the algae came back after one day, so we could only use it for two swims. Something is not working with the pool, and the hotel should get it fixed a.s.a.p. The staff was very friendly but the rooms need renovating, especially the bathrooms. The hotel does not serve alcohol, but it is possible to by food and alcohol at the small grillbar halfway up the mainstreet from Retaj Moroni, where the owner speeks English.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Hayirat on Jan 15, 2020
Bonjour Nous espérons vous accueillir prochainement et ferons toujours le nécessaire pour vous satisfaire

6/10 Okay

Nomade

Business traveler
The convenience of the property for meetings - and its proximity to the sea made the stay 'ok'. There is a pool, but it wasn't clear whether women could bathe there in a swimming costume. The gym looks well equipped but hotel guests only get one free pass per stay (not convenient for a 5 day visit!). The food, whilst tasty, is a constant $15 buffet for breakfast, lunch and dinner. The WIFI works well in the reception and dining room, but as your room gets further from these areas, so the wifi signal diminishes. I first stayed in Room 109 - very bad internet; but on my return was in Room 103 and the internet worked fine! There was always hot water in the shower and the bed linen is crisp and clean!
Stayed 6 nights in Jun 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
Bathrooms very shabby, but at least the hot water and air-conditioning worked. Desk staff were friendly and helpful, but the office 'lost' my booking and were not helpful in sorting out the problem.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Its nice hotel in Moroni but rooms need renovation. House keeping do not really pay attention in cleaning. I noticed that they only fix bed but cleaning bathroom and bathtub they don't. Walls on the bathtub area are dirty and looks like never been cleaned. Buffet is good. Swimming pool needs to be cleaned really good as it did not look like it was for a long time. Females that work there need to adhere to modern standard and stop wearing million outfits while working there, it is hot and with long traditional dresses it does not suit them to clean properly and work better. They need to separate their religion from international work standard and have proper hotel dress code.
Stayed 1 night in Mar 2019

8/10 Good

TAN

Liked: Staff & service
Beautiful sunset view
Hotel is very near some restaurants, less than 200 m away. Only the nearest restaurant sells alcoholic drinks and you can mix with the friendly locals. There is a large garden facing the ocean within the hotel compound suitable for morning and evening stroll, with sunset view.
Stayed 1 night in Nov 2018

6/10 Okay

Darel Gene

Liked: Staff & service
The best in Moroni?
This hotel may be best one in Moroni. The only negative thing I can say is that the food at breakfast, lunch and dinner was uninspiring - very few choices.
Stayed 1 night in Oct 2017

8/10 Good

Ally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

not bad for the only option in the area
probably the only option in the area, and is fine. room and bathroom were clean but fixtures old (will not soak in bathtub). food is not fine. note this hotel does not serve alcohol. Comoros imports most things, so amenities, beverage and food choices limited. make sure you bring cash and Euros. USD exchange in hotel is not advisable (really low rate).
Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveler

Disliked: Staff & service
Close to my places on interest, particulary meetin
Staff not very helpful in terms of customer care and answering inquiries

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

Jagannathan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sea view hotel
room was good, no staff to help with luggage. Food was reasonable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kevin, New York

More than satisfactory given the options
There are few options in Moroni, and this was hotel was more than acceptable. The main problem that I had was that the air conditioner did not work well, there were too many mosquitoes in the room (no bed net was provided, only mosquito repellent), and the WiFi was very poor.

6/10 Okay

AMJED

6/10 Okay

Harb, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. but bad staff.
staff are always angry. if you ask for some thing; you have to wait days to get it. and may be you will not get it. bad staff service. bad room service. they just re arrange the towels without changing it daily.

8/10 Good

Andrew, Global

Liked: Cleanliness, staff & service
Well it is Moroni
First thing to remember is that this is Moroni, so don't expect a palace! Given that it is Moroni, this hotel meets your needs. Yes it's basic and yes the local area isn't great (but it is Moroni so no where is great) but the staff are friendly and they meet your needs. If you are coming to Moroni this is one of the two best places.

6/10 Okay

Mike 24, Kenya

Disliked: Cleanliness
Not bad
It was ok, but the staffs were very courteous and attentive. Nice rooms and nice view of the sea!

2/10 Terrible

Mary, Florida USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Mold and Mildew everywhere
This hotel should be condemned because of the mold and mildew. My room had black mold and mildew on the ceilings, and walls. The bathroom had it on the floor, walls and ceiling. I was sick the whole time I was there. This hotel was the worst place I have ever stayed in. I have been to194 countries and this is the WORST!!!

10/10 Excellent

Mounira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

AMINA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

NADINE

Stayed 9 nights in May 2023

8/10 Good

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located and the personal is very helpful and dedicated. The bedrooms are comfortable and spacious, the bed is comfy. The restaurant is good, with not many options for lunch and dinner but the breakfast is diversified and has many good options. The only minus is the bathroom cleaning, that could be improved. Overall is a good hotel for short and longer stays.
Stayed 9 nights in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Chambre très confortable (seul la télévision était limitée en chaînes TV). Personnel très accueillant et serviable. Un très Bon séjour.
Stayed 1 night in Dec 2022

4/10 Poor

Laïza

Liked: Staff & service
Disliked: Cleanliness
A fuir.
Je ne retiens que l'hygiène et propreté déplorables de la salle de bain. Traces de dentifrice sur le mirroir de la salle de bain. Douche bouchée. Nous avons retrouvé un vieux savon plein de poils dans la douche. Traces sur le WC. J'espère ne plus avoir à retourner dans cet hôtel soi-disant 3 étoiles.
Stayed 1 night in Oct 2021
Response from Hayirat on Feb 2, 2022
Bonjour Nous sommes sincèrement et étonnamment désolé pour ce désagrément . Évidemment c'est une expérience déplorable qui ne ressemble pas à nos règles d'hygiène et de propreté. Nous en sommes désolés

8/10 Good

Tsugu, Osaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロケーションが良くフロントも親切でいいのだがハエなど飛び回る虫が多い 蚊はあまりいないのでマラリアの心配はなさそうだが 暑いので冷えたビールを飲みたくなるがイスラムの国なのでホテルにはビールは置いていない しかし すぐ近くにハイネケンバーがあって日中から各種お酒が飲めるしまとめて購入して冷蔵庫で冷やして部屋で飲めばいい 雑貨屋もすぐ近く 品揃えは大きなスーパーとかわらない
Stayed 3 nights in Dec 2019
Response from Souef El Hayirat on Jan 29, 2020
あなたのフィードバックに感謝します

10/10 Excellent

Julien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel à Moroni
Très bon hôtel à Moroni avec piscine, bon accès à internet pendant mon séjour, climatisation dans les chambres, personnel très sympathique,organisation du transfert de et vers l'aéroport par taxi, change d'argent, etc. salle de sport complète. Accès à la mer très beau mais pas de plage. Hôtel très calme. Le restaurant est plutôt bon mais au bout de deux semaines, on s'en lasse. Très bon séjour au final.
Stayed 12 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
j'ai tout aimé dans cet établissement. Le seul bémol est le petit déjeuner qui reste passable.
Stayed 2 nights in Sep 2019

8/10 Good

THERESE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Agréable mais pauvre restauration
séjour agréable mais la nourriture laisse vraiment à désirer. Wifi et électricité souvent interrompus.
Stayed 9 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Not so good
It was not so good. I think this is Comoros style.
Stayed 5 nights in Oct 2018
Response from Souef on Nov 14, 2018
We are sorry for any convenient and we thank you for sharing your opinion. we hope to do better next time. regards

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Super hôtel. Service à la hauteur. Rapport qualité prix impeccable
Stayed 4 nights in Aug 2018

6/10 Okay

Mauricio, Frankfurt

Liked: Cleanliness, staff & service
Very good location and friendly staff!
The hotel is located very close to capital city (city center). The building is rather old but maintained and clean. The staff in all departments (reception, restaurant, etc) is very friendly. It was a positive experience overall to stay there.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
The hotel was very nice. A bit difficult to compare with other hotels, as there are just about no other hotels around (to be found through the Internet). Although the place was nice, it needs refurbishing. The place starts to look and feel a bit outdated. The swimming pool was empty. Would have been nice to use it. The buffet dinner was very nice! Always many choices on the table. Also the breakfast was great. Lots to choose from! The hotel has a very nice gym. The first time is free for the hotel guests and the following days are not that expensive either. The city itself is a bit difficult place to visit unless in an airconditioned car. There's no airconditioned places anywhere! Would have been nice to pop inside to cool down from the heat in a nice aircondition place. I only found one pharmacy and one bank (plus the hotel) which were airconditioned!

6/10 Okay

Jann

Liked: Staff & service
Disliked: Property conditions & facilities
Needs an investment here and there
Great place but quiet old Hotel in general. The food is ok. Try to get a room on teh ground floor!! An investment here and there could make out of this hotel areal magic place. No alcohol to get in the hotel
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

6/10 Okay

davesa, Tokyo

It is only available high class hotel in Moroni.
Menus of the buffet of the restaurant for lunch and dinner are same.
Stayed 6 nights in Jul 2017

6/10 Okay

Phil, Thimphu

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ne sert plus d'alcool depuis 4 ans environ. Buffet du soir quelconque; pizzas sans goût ni qualités; piscine d'eau de mer remplie pour les fins de semaines; accès à la mer non aménagé; personnel très accueillant et sympathique; chambres subissant une lente dégradation par défaut de rénovations régulières; wifi et TV marchent bien, mais le choix ds chaines est principalement en langue arabe. Rapport qualité-prix peu intéressant; seuls vrais atouts : buffet de petit déjeuner très copieux et dans une seule ouverte sur les jardins et nombreux moineaux chapardeurs; grands jardins plaisants de bord de mer mais pas de bancs pour en profiter à l'ombre.

8/10 Good

Ｔａｄ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リゾートホテルで街の中心部から離れており周りに何もなし
ハハヤ空港から悪路続きで街の中心部に入り、ホテルは更にその先にある。約１時間掛かる。ホテルは敷地が広く 専用の海岸があるが、溶岩の岩でビーチはない。ホテルスタッフは親切で、部屋も清潔。一番困ったのは夕食時ビールが飲めなかったことで、イスラムだからアルコール無しには参った。ホテルを出て少し先の左側に小さなレストラン(名前も聞いていた）があり、そこでビールが飲めると聞き暗い中、歩いて行ったが見付からなかった。 また、その帰り小さな飲み物屋さんがあったので、聞いたがビールはなかった。結局、ホテルでビール無しでビュッヘスタイルとはいかず、ピザで済ませた。（翌朝、明るくなって念のためレストランを再度ずっと先まで見に行ったがやはりなかった）。
ベッド（１２２号室）
デスク
ホテル正面玄関
ホテル内敷地より海岸線

2/10 Terrible

VIOLANTE, PARIS

Liked: Staff & service
Disliked: Room comfort
PAS INTERNET
Très mauvaise, sur le site internet il est indique un golf, il n'y en a pas! Il est indiqué de la plongée en mer, il n'y en a pas!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent accueil, gentillesse du personnel. Chambre tout à fait correcte mais Baignoire écaillée et sèche cheveuX inutilisable. Nourriture quelconque et absence de tout alcool, y compris vin ou bière.