After reading the incredible reviews, we booked this. Upon arrival, there was no entry, just a window for check-in. There were maybe 5 cars around at 7pm. I asked for 1st flr due to disability. I was told there were no Queen rooms on 1st, had to go 2nd. Told them this was impossible. Was then told I would have to pay $40 more for a king! Said all accessible rooms were booked too! Room not worth it-dirty, broken down, not enough pillows & towels. Shower drain backed up filth. Phone kept ringing several times all night, but no one was there. TP roll fell apart after use at 2am (see pic). Room smelled dank, musty and old, everything felt "sticky". Bed way too high for anyone short!
As an aside, I was told that since this was booked through 3rd party, it is my fault that I have to pay extra, they would not accommodate unless I paid up-charge. However, traveling 700 miles all day driving, it was not on my mind that this property could not accommodate without massive berating and argument. After staying in 100's of hotel rooms/hotels over my many years of travel, I can say with 100% accuracy I have NEVER had any issues with room changes/requests. This property lied to me, saying there were no 1st floor Queen beds available-the place was less than 30% full as evidenced by pic and walk-around at 6:30 am. They only care about the almighty $$, not the customer. I understand ADA requirements, and reasonable accommodations. But to lie? That just speaks to something bigger, doesn't it?