Exterior

Reviews of Morrilton Inn

2.5 out of 5
Morrilton Inn
1506 N. Oak Street, Morrilton, AR

Reviews

7.2

Good

Rating 10 - Excellent. 76 out of 300 reviews" "
Rating 8 - Good. 114 out of 300 reviews" "
Rating 6 - Okay. 51 out of 300 reviews" "
Rating 4 - Poor. 29 out of 300 reviews" "
Rating 2 - Terrible. 30 out of 300 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jaysa

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Jaysa, Thank you for choosing our hotel for your recent stay. We apologize if your experience did not meet your expectations. We value your feedback and encourage you to reach out to us directly, as we would appreciate the opportunity to address any specific concerns you may have. We hope to have the chance to welcome you back in the future and provide you with a more satisfactory stay.

4/10 Poor

Perla

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Perla, We appreciate you choosing our hotel for your stay. We apologize if there were any issues that affected your experience. We encourage you to reach out to our hotel directly so that we can address your concerns. We value your feedback and hope to have the opportunity to provide you with an improved stay in the future.

6/10 Okay

Michael L

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our big issue was being and outsider it would be nice to have information in rooms on available dining and how far to travel also times they were open. The ice was in a very unusual place and was not given instructions where located. Needed a soda machine. The bed was way too high to get into. Wife is small stature. The toilet was very small and low almost like sitting on the floor.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Michael L,Thank you for sharing your feedback. We appreciate your suggestion for having dining information in the rooms and will take it into consideration for future improvements. We apologize for any inconvenience caused by the ice instructions not being provided, and will ensure this is addressed with our team. We will also forward your request for a soda machine to the relevant department. Please note that bed heights and toilet sizes may vary, and we apologize if they did not meet your expectations. We hope you had an otherwise pleasant stay and appreciate your valuable input.

6/10 Okay

Shutong

Business traveler
Good and clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Shutong ,Thank you so much for your kind comments and review regarding our high standards of cleanliness and hospitality. We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Mazie

Liked: Cleanliness, property conditions & facilities, room comfort
clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Mazie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Very clean nice room for price and very private
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hi Larry,Thank you for your review! I’m glad you find our great value for money and clean accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

6/10 Okay

Javier

Business traveler
Liked: Staff & service
Disliked: Amenities
It was an ok place but after i left to new location i noticed that i had some personal towles were missing from my bag....thet just says they went through my things.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 17, 2023
Hello Javier,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our location. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Thomas

Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
Hello Thomas,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner near by
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hi Ronnie,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

GINA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay again.
It was cheap. I put my own bottled water in the coffee machine and it leaked all over the floor. I did not sleep well.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello GINA,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly simple
The Staff is extremely courteous they are very friendly and went above and beyond to make sure that I was happy and said if I'm not happy with something or if something needed attn to let them know so they were willing to accommodate anything that I felt was out of place or wrongbin the event that I find something which I haven't I'm staying a couple more days for work 13 days total and haven't seen a single bug nor have I had any issues with the staff or leaving stuff in my room while I'm working which sometimes I worry about cause of work equipment they've been very hospitable and while it's not a fancy hotel by no means it is clean and for the rate they charge that's doing better then a lot of places I've been last place I stayed in Russellville was more expensive and had Roaches if I return to this area in the future this is where I will stay....!
Stayed 7 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello James,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Robert

Stayed 1 night in Jun 2023
Response from Manager on Jul 20, 2023
Hello Robert,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Lisa

Stayed 3 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Lisa,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Bonnie

Stayed 3 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hello Bonnie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Annette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was an okay stay after hiking all day. First room I was put in air conditioner did not work. The second room was upstairs versus being downstairs with the first room. The room was a non-smoking room but you could tell at one time somebody had smoked in it as there was burned holes in the carpet by the bed. Also outside the property walkway to my room with a lot of bees being a person that is allergic to bees. That was a little scary
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello Annette, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

joni

Traveled with family
Liked: Room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 28, 2023
Hello joni,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Manager on Apr 16, 2023
Hello Katie,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

James A

Stayed 6 nights in Mar 2023
Response from Manager on Mar 24, 2023
Hello James A,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Leigh

Stayed 1 night in Mar 2023
Response from Manager on Mar 19, 2023
Hello Leigh,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Kaleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello Kaleb,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

debra

Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello debra, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Christopher

Stayed 1 night in Feb 2023
Response from Manager on Mar 1, 2023
Hello Christopher,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

ROY

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Manager on Feb 28, 2023
Hello ROY,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Mark

Traveled with partner
Liked: Staff & service
The room was ok for the low price. The clerk was very nice. It makes a difference.
Stayed 1 night in Feb 2023
Response from Manager on Feb 9, 2023
Hello Mark,We appreciate the comments, especially with regards to your opinion of our price and your comments about our room. We appreciate you taking the time to share your experience.

2/10 Terrible

James

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I was simply not impressed. Very bare bones, no breakfast, coffee in the room, good luck if the coffee mzker works. TV needed a manager to get it started. Only food is at a truck stop, but i guess it is in walking distance. If you are desperate, it will check that box. My recommendation is spend a few bucks more and stay elsewhere.
Stayed 1 night in Feb 2023
Response from Manager on Feb 9, 2023
Hello James, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked that they use dispensers for the soap and shampoo. So much less waste and plastic. Comfortable bed, very tall. Quiet room had all we needed. Shower was clean, but faucet dripped. We had a pet friendly room and the carpet showed wear but did not smell. Helpful front desk.
Stayed 1 night in Jan 2023
Response from Manager on Jan 26, 2023
Dear Guest,We appreciate your rating of our hotel and the feedback you have shared pertaining to our bed and your insights regarding our front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

kristi

Stayed 1 night in Jan 2023
Response from Manager on Jan 19, 2023
Hello kristi, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Kathy, Fresno

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
I felt it wasn't a motel, it was a low income house motel. There were BBQ pits out front on home of the rooms. You could tell these were long term tenants, not short term. Didn't feel safe staying there.
Response from Manager on Dec 26, 2022
Hello Kathy, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Kayla

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Nov 29, 2022
Hello Kayla,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Charles

Stayed 1 night in Nov 2022
Response from Manager on Nov 14, 2022
Hello Charles,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Syrrel

Stayed 1 night in Oct 2022
Response from Manager on Nov 2, 2022
Hello Syrrel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

John

Stayed 1 night in Oct 2022
Response from Manager on Jan 22, 2023
Hello John,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

AR

Liked: Staff & service, amenities, property conditions & facilities
Check in was quick and easy. The garden is growing beautifully. The bed was super comfortable and the shower was hot.
Stayed 1 night in Oct 2022
Response from Manager on Oct 17, 2022
Hello AR,We appreciate the comments, especially with regards to your opinion of our bed and comments about our shower. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2022
Response from Manager on Oct 8, 2022
Hello Michael,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here for the Arkansas Traveller100. It’s been improved for sure
Stayed 1 night in Sep 2022
Response from Manager on Oct 4, 2022
Hello Josh,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please do consider us again on your next visit to the area.

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
And
Stayed 1 night in Sep 2022
Response from Manager on Sep 30, 2022
Hello Carlos, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 Okay

James

Disliked: Staff & service
Stayed 2 nights in Sep 2022
Response from Manager on Sep 16, 2022
Hello James, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

KIA

Stayed 2 nights in Jul 2022
Response from Manager on Oct 23, 2022
Hello KIA, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Randy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 18, 2022
Hello Randy, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but pool was not open
Stayed 1 night in Jun 2022
Response from Manager on Jun 19, 2022
Hello Ken, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our pool. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 17, 2022
Hello Charles, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

4/10 Poor

Myron

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Jun 2022
Response from Manager on Jun 14, 2022
Hello Myron, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

4/10 Poor

Joan

Traveled with family
Disliked: Staff & service
Pass this one by
After reading the incredible reviews, we booked this. Upon arrival, there was no entry, just a window for check-in. There were maybe 5 cars around at 7pm. I asked for 1st flr due to disability. I was told there were no Queen rooms on 1st, had to go 2nd. Told them this was impossible. Was then told I would have to pay $40 more for a king! Said all accessible rooms were booked too! Room not worth it-dirty, broken down, not enough pillows & towels. Shower drain backed up filth. Phone kept ringing several times all night, but no one was there. TP roll fell apart after use at 2am (see pic). Room smelled dank, musty and old, everything felt "sticky". Bed way too high for anyone short! As an aside, I was told that since this was booked through 3rd party, it is my fault that I have to pay extra, they would not accommodate unless I paid up-charge. However, traveling 700 miles all day driving, it was not on my mind that this property could not accommodate without massive berating and argument. After staying in 100's of hotel rooms/hotels over my many years of travel, I can say with 100% accuracy I have NEVER had any issues with room changes/requests. This property lied to me, saying there were no 1st floor Queen beds available-the place was less than 30% full as evidenced by pic and walk-around at 6:30 am. They only care about the almighty $$, not the customer. I understand ADA requirements, and reasonable accommodations. But to lie? That just speaks to something bigger, doesn't it?
Huge king bed for extra$$$-THREE pillows??
Hanging off wall
Dirty toilet
Cob webs
Stayed 1 night in May 2022
Response from Manager on Jun 12, 2022
Hello Joan, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 3, 2022
Hello Shelly, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2021
Response from Manager on Dec 23, 2021
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Doug

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
I cant believe nothing was said about the renovation being done. The room was lipstick on a pig. new paint amd carpet and the same old thing -dust everwhere,no toilet paper, no tissues, etc,etc,etc. Here is one thing I notice at ALL hotels,they NEVER clean the ac filter. The air in this room reeked of smoke and dirt. We wore our covid masks all the time , even sleeping.. I think I am going to buy a travel traqiler or a motor home. haven't had a pleasant stay in a hotel in years.
Stayed 1 night in Dec 2021
Response from KP on Dec 6, 2021
Dear Doug, we were eagerly waiting for your statement, we knew you gonna say something but posting bad comments still doesn't make sense that you can get along with a pig in a room and we will allow you for that. we don't mind you going low but not allowed at our location.

6/10 Okay

Susie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bed had what looked like leaves crunched between bottom sheet and top. It was very loud im guessing due to construction work being done.
Stayed 1 night in Nov 2021
Response from Manager on Dec 7, 2021
Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 Good

Roger

Stayed 1 night in Nov 2021
Response from Manager on Mar 19, 2022
Hello Roger, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

6/10 Okay

Debora

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
They charge $15.00 per dog, which was not mention any where!
Stayed 1 night in Nov 2021
Response from Manager on Nov 19, 2021
We can't thank you enough for sharing your feedback with regards to our hotel. Please do come see us again.