Ratings based on 82 Verified Reviews

4.5 out of 5
100% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Family reunion

Posted Sep 4, 2017
Excellent location. Quiet, comfortable, good breakfast. Outstanding value.
Comment from Hotel Management
Sep 5, 2017 by Hotel Management, Hotel Management
Thank you for choosing us for your lodging needs, and again thank you for taking time to rate your recent stay with us. We appreciate your comments very much. We hope to serve you again in near future!! Thanks..
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashland, Mo

Most comfortable bed

Posted Aug 21, 2017
Pros: the comfy bed and pillows!
I have stayed in this hotel on several occasions. My favorite part? The best nights sleep that you can have. Wish I knew the brand of beds and pillows because I would definately be getting them for my own home!
Comment from Hotel Management
Aug 22, 2017 by Hotel Management, Hotel Management
Thank you for taking time to rate your recent stay with us. We are pleased to know that you loved our beds and pillows, and had comfortable good night sleep. We have Serta mattress in all our guest rooms, and pillows are particularly made for all IHG hotels. We hope to see you again soon!!
5 out of 5
by Kathy

Clean and quiet

Posted Jul 9, 2017 on Hotels
Clean simple hotel with great customer service and quiet location
Comment from Hotel Management
Jul 12, 2017
Thank you for taking time to rate your stay with us. We are glad that we met your expectations. We hope to see you again soon!!
5 out of 5
by Aubrey

Great service

Posted Jul 5, 2017 on Hotels
The hotel is much nicer than the others in the area. I am an early riser - usually around 5AM. The night auditor made sure some of the breakfast was ready by 6:00. This was a great help because I left each morning around 6:15. The room was nice and clean with comfortable bed.
Comment from Hotel Management
Jul 12, 2017
Thank you for taking time to share your experience with us!! I will be sure to share your comments with our night auditor. We do our best to start breakfast earlier than expected time. So, early riser like you can enjoy our breakfast before they leave hotel. We look forward to your next visit!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Pros: Breakfast and indoor swimming pool!
Cons: Our stay was 3 nights and cleaning service made beds, but did not remove trash or restock towels. We had to go get towels.
The beds were very comfortable and the room was clean. The only negative: our stay was 3 nights and the towels were not replaced and trash was not thrown away. Beds were made daily. The kids loved the indoor swimming pool and the pool was well maintained. Breakfast was very good.
Comment from Hotel Management
Jul 12, 2017 by Hotel Management, Hotel Management
Thank you for taking time to rate your recent experience with us. Cleanliness is our mission, which we missed to accomplish this time. Not removing trash, and not restocking towels is unusual. Your comments has been shared with entire staff and coached them accordingly. We loved to hear that you and your family enjoyed breakfast and indoor pool. We hope you will give us another chance to ensure that your unsatisfactory stay was an exception.
5 out of 5
by Melynda

Posted Jun 30, 2017 on Hotels
Great friendly employees but the breakfast wasn't well supplied. They didn't have enough food for the amount of people staying at the hotel but everything else was great
Comment from Hotel Management
Jul 12, 2017
Thank you for taking the time to review us on hotels.com. I am glad you enjoyed friendliness of our staff and comfort we provide. We know how much the breakfast means to all our guest, please accept our sincere apologize for not meeting the expectation. We hope you will give us another chance to prove that inadequate breakfast was an exception.
5 out of 5
by Donald

Great place to stay.

Posted Jun 15, 2017 on Hotels
Very nice and clean.
Comment from Hotel Management
Jul 12, 2017
Thank you for taking time to rate your stay with us!! We do appreciate your comments, and thank you for recognizing our staff's hard work. We take pride in our hotel, and love to show our guests this pride.
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Kaala front desk cler

Posted May 28, 2017
Kaala was not friendly and rude to us. She was in the back when we walked in and when she came out she did not say good afternoon, hello or welcome, she just stood and looked at us. I finally said, hello welcome to holiday inn express, she said "I wasn't expecting that." I said I am waiting for you to welcome us, she said in an aggressive tone "DO YOU HAVE RESERVATION?" I went ahead and checked in when I saw I wasn't getting anywhere with her. Kaala definitely needs to work on her customer service. She was not friendly.
2 out of 5
by Hien

This traveler left a rating score only Posted May 22, 2017 on Hotels
3 out of 5
by Rhonda

Best in the area but not good.

Posted May 17, 2017 on Hotels
The thermostat in the room we were given on the 4th floor was set on 61 degrees. I assume this was an attempt to cover a terrible odor. We stayed in the room 1 night and asked for a new room the next day. After looking for the odor, we saw a painted-over, stained ceiling. The odor was from mold and mildew. We were immediately given an upgrade to a suite, no questions asked, by a very friendly and attentive front desk attendant. Other family members staying in the same hotel that weekend had issues with unsatisfactory cleaning services. This hotel has gone way down in cleanliness and maintenance over the last year. Too bad.