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Reviews of Quality Inn Rogersville

2.5 out of 5
Quality Inn Rogersville
7139 Highway 11w, Rogersville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 200 reviews" "
Rating 8 - Good. 65 out of 200 reviews" "
Rating 6 - Okay. 33 out of 200 reviews" "
Rating 4 - Poor. 23 out of 200 reviews" "
Rating 2 - Terrible. 8 out of 200 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Graham

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet hotel.
Stayed 1 night in Mar 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. It was nice and close to historical Rogersville.
Stayed 1 night in Mar 2024
Response from Coustomer Relation Mgmt on Mar 11, 2024
Thank you

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Peggy

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relation Mgmt on Oct 20, 2023
Thank you

10/10 Excellent

Donald

Stayed 4 nights in Sep 2023
Response from grishma on Oct 14, 2023
Thank you ! for you time for posting us feedback is very important to us !

10/10 Excellent

Chentain

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay
Nice room, the tub/shower needs a deep cleaning.
Stayed 2 nights in Sep 2023
Response from Guest relation managmt on Sep 22, 2023
thank you for having us positive most star feedback even you was not satisfied with cleanliness of tub we apologize for any inconvenience happening at this property we appreciates your business thank you for staying with us will use your comment to improve

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in attendant was very friendly and professional. Room is clean and internet works great.
Stayed 1 night in Sep 2023
Response from GRM on Sep 20, 2023
Thank you so much for the positive feedback on us ,we appriciates your time to post us the reviews thanks for staying with us Thanks

4/10 Poor

Dana

Traveled with partner
Disliked: Amenities, property conditions & facilities
After reserving our room 3 weeks in advance, we were told the only rooms they had to offer us was either a "Pet" room, or one on the second floor, and there was no elevator. We are in our 70s and the flights of stairs were a no. Upon a quick inspection, the "Pet" room appeared adequate. But as it turns out....the shower stall was filthy. Niether of us would use the shower. It looked like someone had pulled the towel rack off the wall, it had been replaced but never painted. The hair dryer's wires were held together with black tape. Outside the pool was closed. There were 5 or 6 mattresses leaned against something, and upon seeing this, we slept in our clothes afraid of bed bugs. The walls against the bathroom had been recently repaired and the floor replaced with non matching laminate. We will never ever stay in this place again. We have good friends in Rogersville and plan to visit often. But again we wont stay there.
Stayed 1 night in Aug 2023
Response from Customer relation mgmt on Aug 28, 2023
sorry for the experience , even advanced booking has to come in that advance to use advance discounted rate, As per your request for Early check in ,and hand held shower (couldn't get either Ur requests fill ) we see what the frustration can be! Great u have other option in the town, good luck for your next stay

10/10 Excellent

Judith

Stayed 3 nights in Aug 2023
Response from Customer relation mgmt on Aug 28, 2023
Thank you so much for having us most stars and positive feedback

10/10 Excellent

Debora D

Traveled with pets, Traveled with family
Liked: Cleanliness
I have stayed multiple times here at the Quality Inn here in Rogersville. I never had a bad experience. I would recommend this place to others
Stayed 1 night in Jul 2023
Response from guest relation managmt on Jul 4, 2023
Thank you !for kind words your feedback is very important to us !Thank for staying with us

6/10 Okay

Rick

Liked: Staff & service
Disliked: Property conditions & facilities
A little disappointing but not the worst
The facility seems like it is due for floor and wall coverings update. It’s a little beat up but seemed clean.
Stayed 1 night in Jun 2023
Response from guest relation managmt on Jul 4, 2023
Thank you for your response on the survey

8/10 Good

Melissa, Rogersville

Liked: Cleanliness, staff & service
Only thing I wasn’t happy about was…the pool was not in service that should have been updated when booking. I would’ve chosen a different location my son wanted to swim.
Stayed 1 night in Jun 2023
Response from GM on Jun 16, 2023
hI WE ARE SORRY THAT HE COULDNT SWIME UPDATATION FOR CLOSEURE WAS ON EXPEDIA , UNFORNUNATE LEAKS THANK YOU FOR TAKING TIME TO POST THE REVIEW WE APPRICIATE YOUR BUSINESS

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to everything.
Stayed 2 nights in Jun 2023
Response from gm on Jun 16, 2023
thank you for your time to post review ! we appreciate your business

8/10 Good

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from frond desk coustomer relation on May 9, 2023
thank you !for having us your time to post the review we appreciates your positive feedback

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All well except awful warm coffee. But, I’d stay there again.
Stayed 1 night in Feb 2023
Response from front desk guest relation on Mar 6, 2023
we apologies for not meet your expectations But we very much values you feedback and its very important to us !thank you for sharing your experience Thank you for having us chance to accommodate you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
The room is excellent condition. The bathroom was awesome I love the large sink. The water pressure was fantastic and we stayed on the first floor I loved it thank you very much
Stayed 2 nights in Dec 2022
Response from general manager on Jan 14, 2023
On behalf of entire team i whould be very much thankful to you to have us positive feedback and having us most of the stars !we always appriciate your business, and your feedback is very important and valuable of us, thank u for energizes us from your good words ,so we do even better of what we are doing !Thnak you so much Again!

10/10 Excellent

Evan

Stayed 2 nights in Dec 2022

8/10 Good

Bryon

Traveled with family
Liked: Cleanliness, staff & service, amenities
The mattress needs to be replaced. We had to flip it so as to make it a little more comfortable.
Stayed 1 night in Dec 2022
Response from gm on Dec 20, 2022
Thank you for the review!

10/10 Excellent

Richard

Stayed 2 nights in Nov 2022
Response from Customer relation mgmt on Aug 28, 2023
Thank you

8/10 Good

Grable

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, helpful staff that I dealt with, and secure area, easy access in parking and room
Stayed 2 nights in Oct 2022
Response from gm on Oct 23, 2022
Dear grable,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Mandy

Traveled with family
Liked: Cleanliness, staff & service
Our recent stay
Needs updating. Side entry security door by the pool - not so secure. Remove all the debris from behind the building and the parking lot … might improve overall appeal.
Stayed 6 nights in Oct 2022
Response from gm on Oct 21, 2022
Thank you for the suggestion are taken positive way to improve Thank u for you time!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from n on Oct 19, 2022
Dear Mary,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,General ManagerQuality Inn

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Font desk customer relation on Sep 10, 2022
Thank you James for having us most stars its is very important and valuable for us to determine the work we been doing, the feedbacks like yours energizes us to do even better Thank u much for your time and giving us business.. we really appreciates your efforts and time to post 100 feedback Thanks again!

6/10 Okay

Greg

Business traveler
Terrible bed
Stayed 1 night in Aug 2022
Response from nayan on Sep 7, 2022
sorry for you incovience thank you for your business

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night receptionist was super friendly, nice, and very professional. We will definitely stay here again!
Stayed 1 night in Jul 2022
Response from coustomer relation mgmt on Jul 28, 2022
Thank you so much for your feedback is very important and valuable for us Thank you for giving us chance

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from gm on Jul 7, 2022
Thank you so much for your feedback we value and appreciate Thanks again for staying with us

6/10 Okay

Stacy, Bonsall

Liked: Staff & service
good price, very friendly staff. not very good breakfast...and non smoking room smelled like smoke. good location and very convenient.
Stayed 4 nights in Jun 2022
Response from gm on Jul 7, 2022
Thank you for your time in, for the review we are working on smoke smell as we still have some smoking rooms that might have the smell come through we apologize for the inconvenience because of the smell we again thank you for staying with us having some of your time to write us your experience

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from general manager at Quality inn on Jun 22, 2022
thank you for your time to have review us ! have a good day

8/10 Good

tracy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in May 2022
Response from nayan on Jun 18, 2022
Thank you for having us your time !

8/10 Good

Pamela

Business traveler
Liked: Staff & service, room comfort
Overall an okay stay.
Overall it was okay. It was a bad weekend to find a hotel due to the holiday but we had business in the area. Some of the reviews were bad so my expectations were low. Front desk was very professional. We did have to change our sheets as the ones on the bed were stained and we noticed the hallways could have used a quick vacuum. We were told that they are struggling to find and keep house keepers and that shows. No extra pillows or blankets and a few maintenance issues here and there that if not corrected will evolve into bigger issues. It appears that they have put in new laminate floors and are making upgrades, so again overall it wasn't a bad stay. The shower was a plus if you enjoy super hot and great water pressure.
Stayed 1 night in May 2022
Response from quality inn team on Jun 18, 2022
Thank you for having us and choosing us for your stay ! we appreciate and value your feedback!

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from nayan on Jun 18, 2022
Thank you

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Selection for Breakfast
Room clean and updated. Breafast choices limited :make your waffle, cereal, and coffee.
Stayed 1 night in Apr 2022
Response from nayan on Jun 18, 2022
Thank you for such kind words!!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Font desk customer relation on Sep 10, 2022
thank you sorry for very late reply for your review! we really appreciate your time to have us positive feedback Thank you !

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel front desk was very nice to me and remembered me when I was there last time reporting on the Summer Wells case. The hotel staff printed me up pictures of Summer so I can share them around the community while I searched for her. Great place. I will go back when I follow up on the Wells case.
Stayed 1 night in Mar 2022
Response from quality inn team on Apr 6, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Nayan Patel General Manager Quality Inn 423-272-1842

10/10 Excellent

Raschelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from nayan patel on Mar 2, 2022
Thnak you for completing the survey ! appreciate your good words

10/10 Excellent

mari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and New construction
Great stay, everything was clean and service was great. Looked like new construction so everything was in working order.
Stayed 1 night in Feb 2022
Response from general manager at Quality inn on Feb 26, 2022
Dear Mari, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Appreciations like yours give us the energy to satisfy our guests by having a pleasant stay every time they visit us. Thank you so much again for such kind words...

4/10 Poor

Kathryn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My recent experience
Management was very nice but I did not have a good stay overall. I had to request a room change. The first room had a couch in it that was old and stained. The bathtub needed replacing. The other room was better but my car got keyed in the parking lot.
Stayed 2 nights in Dec 2021
Response from general manager at Quality inn on Dec 30, 2021
Dear Kathryn first of all thank you for choosing us for your stay we are sorry for not meeting your expectations...we tried to look at your gray Nissan but we couldnt see any activity we tried to go over our best as it was at night...... we are again sorry for your experience ... and thank you again for staying with us it could be a pleasant full..or even better ...

10/10 Excellent

Marissa, Nutley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Staff is great. Quiet. Clean would stay again
Stayed 3 nights in Dec 2021
Response from nayan on Dec 29, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Quality Inn General Manager 423-272-1842

10/10 Excellent

Alex

Stayed 2 nights in Dec 2021
Response from nayan on Dec 29, 2021
Dearguest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Quality Inn General Manager 423-272-1842

8/10 Good

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from nayan patel on Dec 30, 2021
Dear Helton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are sorry that your stay was not pleasant. We are trying to improve... we tried our best to look on the cameras for your nissan but count find anything as was dark at the night and the range was not clear Thank you again for sharing your experience, Sincerely, Quality Inn

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff person pleasant
Stayed 1 night in Oct 2021

2/10 Terrible

Rita

Business traveler
Disliked: Staff & service, amenities
I paid extra for insurance that if we had to leave early we would be refunded the remaining balance..We checked out a day early & we checked out 39 mins before check out time. The manager said that didn’t matter we had to paid for the full stay.
Stayed 3 nights in Oct 2021

8/10 Good

Elizabeth, Jane Lew

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this same property 4 to 5 different times on my visits to Rogersville, Tennessee. I’m very happy with amenities, the room and the staff. Hopefully I will be traveling to Rogersville in the future and I will probably stay at this establishment the next time if possible. They are my first choice !!
Stayed 3 nights in Oct 2021

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was updated and kept up pretty well. Staff was friendly. Continental breakfast was okay, basic, but they had decent coffee so that is always a plus. Room was nice, several hairs found in tub, bathroom but otherwise very acceptable. No elevator so if you are mobility limited be sure to get first floor.
Stayed 3 nights in Oct 2021

10/10 Excellent

Crystal Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Dians

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great service nice clean room. Very comfortable and clean
Stayed 1 night in Sep 2021

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t mean to select check in as fair… it was great.. o complaints
Stayed 3 nights in Sep 2021

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
The room was absolutely not what was pictured in the listing. It looked like it had been on fire at some point, one of the lampshades was half melted, the fire alarm was melted on the side and bottom and the plastic on the tv was all warped and pulling away from the metal. The room looked like it had been half ass cleaned and I had to hunt the alarm clock down in a drawer, no hairdryer in the room either. They were booked and unable to give me a different room. I requested and was approved for a late check out when I checked in, however had a staff member beat on my door at 11 to advise it was check out when informed we were approved for a late check out they said there was nothing written down so we needed to go. I am livid, all I wanted was sleep, this week has been traumatic to say the least and all we wanted was to freaking rest but nope. There were also unattended children running all over the hotel and parking lot. This morning when leaving I noticed the cleaning staff had zero protective gear and didn't appear to be sanitizing the rooms. They also were not pulling the top blankets off the beds. I know pre covid this was common in hotels but given the changes in the policies of everywhere else I've delt with, why were they not changing the top blankets to ensure nothing was being spread? I literally watched my father in law die from this crap on Thursday, I truly expected more of an effort from the hotel to maintain sanitary rooms.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Deborah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to get to and you get what you pay for.
Stayed 1 night in Sep 2021