Exterior

Reviews of Red Roof Inn Dandridge

2 out of 5
Red Roof Inn Dandridge
531 Patriot Dr, Dandridge, TN

Reviews

7.6

Good

Rating 10 - Excellent. 201 out of 542 reviews" "
Rating 8 - Good. 163 out of 542 reviews" "
Rating 6 - Okay. 79 out of 542 reviews" "
Rating 4 - Poor. 45 out of 542 reviews" "
Rating 2 - Terrible. 54 out of 542 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jodi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 19, 2024
Hello Jodi, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dandridge and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great, no complaints
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 16, 2024
Hey Marcus,The team at the RED ROOF INN DANDRIDGE thanks you for participating and sharing your kind remarks about your great stay with us. At Red Roof, it is our primary goal to provide a clean, comfortable and affordable stay for all guest and it was great to have achieved that with your visit.We appreciate your scoring, and we hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Angel

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the first time in many years i have stayed i had to call the frint dest to report loud people outside multiple times. Very disappointed.
Response from Kerry-Lee RediResponse Specialist on Apr 3, 2024
Dear Angel, Thank you for taking the time to tell us about your experience at the RED ROOF INN DANDRIDGE. I am sorry that your experience was less than ideal due to the noisy guests indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Leslie, Fairfield

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Apr 3, 2024
Dear Leslie, We at the RED ROOF INN DANDRIDGE are sad to have earned your poor scoring of 2/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Chase

Very friendly check in
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 26, 2024
Hello Chase, Thank you for telling us about your stay at the Red Roof Inn Dandridge. It's great to hear that you found our check- in process to be very friendly. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Matt

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 23, 2024
Dear Matt,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dandridge. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Good

Kevin

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Convince to the interstate and good dinning across the street.
Stayed 2 nights in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Kevin,Thank you for being a guest here at our Red Roof Inn Dandridge. We are happy to have been able to provide you with a convenient stay that was close to the interstate and dining. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Rosemary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dog in room above us barked all night and the man screamed at him all night. Never had that problem here before. Hard to rest
Response from Recordo, Rediresponse Specialist on Mar 7, 2024
Dear Rosemary,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Dandridge. It's disheartening to hear that you weren't able to get a good nights rest due to a dog barking and his owner screaming at him all night. On your next stay at Red Roof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Dakotah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and clean. A lot of dining option around in walking distance
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 25, 2024
Thank you for taking the time to write about experience at the RED ROOF INN DANDRIDGE. Dakotah, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean and very comfortable hotel, and you were pleased with the convenience. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Dakotah, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and very comfortable stay at an affordable price! Sincerely,Red Roof Management

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 3 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 24, 2024
Dear Mike,Thank you for choosing to stay at our Red Roof Inn Dandridge. We always enjoy hearing about the positive experiences our guests have at our hotels and we're happy to know that you were able to enjoy a quiet stay. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, amenities
Older hotel, but clean. Outside highway noise. Affordable.
Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on Feb 12, 2024
Dear Sara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DANDRIDGE. I'm so glad we earned your 4/5 score. At Red Roof we are pleased to read that we are affordable and clean. However, regarding your comment of the noise, please accept our apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

W Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good value for the dollar. Recently renovated, very clean, easy access and dining nearby. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 5, 2024
Thank you for taking a moment to leave a review, W Philip. The staff and I at the Red Roof Inn Dandridge appreciate your 5/5 score following your stay. I am thrilled that our cleanliness, renovation and the other listed highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

8/10 Good

Lori

Stayed 5 nights in Dec 2023
Response from Adraine Rediresponse Specialist on Jan 9, 2024
Hello Lori,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANDRIDGE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There is no elevator!! We did not know that when we made the reservation, until we were late checking in and they gave us a room on the second floor. My wife has limited mobility and uses a walker. When I asked if we could have a room on the first floor, we were told that all the first floor rooms were booked. The motel did not look full that night, but did later in the week we were there. There is a ramp that can be used to get to the upper floors, but it is steep and does not seem safe for wheel chair or walker use. Later I found mention of the lack of an elevator buried in small print in the description on Expedia. There is an abandoned elevator shaft on the property that has been sealed up, that looks like it has been in disrepair for some time. The rooms themselves are clean and look that they have been remodeled recently. You would think that if a corporation like like Red Rood had the resources for an extensive remodel like that, it would have been able to repair of replace the elevator. I wonder if were they inspected by the appropriate authorities they would be found in violation of ADA standards and be closed down until that is corrected. I think someone should call this to their attention.
Stayed 3 nights in Dec 2023
Response from Adraine RediResponse Specialist on Dec 31, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN DANDRIDGE. I am happy to read that you found the room to be clean and they were recently remodeled. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of elevator access at the hotel and that you were placed on a second-floor room caused a major inconvenience. Please know that we appreciate your feedback, and we will take that into consideration to improve. I recommend the next time you book with us, please contact the property directly to secure a first-floor room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof ManagementRediResponse Specialist

10/10 Excellent

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 30, 2023
Hello Juan,The staff at the Red Roof Inn Dandridge and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 24, 2023
Hello Paul,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dandridge and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gabrielle RediResponse Specialist on Feb 7, 2024
Thank you for taking a moment to leave a review, Jimmy. The staff and I at the Red Roof Inn Dandridge appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 Okay

Keith

Liked: Staff & service
Nice people but not so nice of a place
Stayed 4 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Dec 9, 2023
Hello Keith, It’s nice to see that our staff service here at our Red Roof Inn met your expectations, however, you stated that you were displeased with your experience at our hotel, which is truly regrettable. We always aim to deliver the best quality of service to our guests, so I am disappointed that you felt that was not achieved for you. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely, Red Roof Management

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 30, 2023
Hi Matt,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dandridge. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Jeff

Business traveler, Traveled with partner, Traveled with family
Disliked: Amenities
Good food choices were close by. Tub drain didnt drain good when showering. Reported when we left. Outside Abandonded elevator could have been removed a long time ago.
Stayed 3 nights in Nov 2023
Response from Oniel RedRoof Management on Nov 30, 2023
Hi Jeff,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dandridge. It's nice that you took liking to the eateries around the area, however, our apologies for any inconvenience caused by the tub. Regarding the elevator, Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Sarah

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I liked the staff that I interacted with at the desk. Microwave not useable in room, coffee pot malfunctioning, bath room needed bleach, bedspread had blood stains-
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Sarah,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dandridge. It's nice to read that you took liking to our front desk staff, however, please accept our apologies for any inconvenience caused by the microwave, the coffee pot and all other highlighted issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I’ve shared your encountered with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 2 nights in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Melissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dandridge. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location however next to noisy highway
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 25, 2023
Thank you for sharing your feedback with us, Mary. The team at the Red Roof Inn Dandridge was pleased to know that you were fond of our great location. However, you made mention of our location being next to a noisy highway. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 21, 2023
Thank you for sharing your 10/10 rating with us, Kathleen. Our staff at the Red Roof Inn Dandridge was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Dear Teresa, We at the RED ROOF INN DANDRIDGE truly appreciate your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Jan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Update needed
We had to change the room because of cleanliness issues. Bathtub in very bad shape.
Stayed 1 night in Nov 2023
Response from Toni-Ann Rediresponse Specialist on Dec 1, 2023
Hello Jan,Thank you for taking the time to review our Red Roof Inn Dandridge. We're disappointed that you found your room to be unclean, alongside the bathtub being in bad shape. This is not the usual experience our guests have with us here and we apologize. Thank you for bringing this to our attention.We hope you have a good day.Very truly yours,Red Roof Management

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, room comfort
Babtist's Paradise
Room was nice. Only issue was that overnite, somewhere in their plumbing system, a water leak occurred and my hotel room was covered with 1/2 inch of water. I was on upper floor, so not sure what occurred.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Hey Jeffrey,Thank you for letting us know about you experience at the RED ROOF INN DANDRIDGE. While you mentioned your room was nice, it was sad to know there was a leakage that lowered your score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business.Thank you for your scoring. All the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

BRIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a funeral. Long day, so Red Roof was a great place to rest after the day. Comfortable and clean.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 17, 2023
Hello Brian,I am happy to read you had a 5-star experience here at the RED ROOF INN DANDRIDGE. It was delightful to hear you had a comfortable and clean stay with us. We truly appreciate your positive remarks shared. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed here many times
There were several non working items: bath exhaust, microwave couldn’t get plugged in, coffee pot worked when plugged in not on off switch, and bed spread stained. Staff was wonderful.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 15, 2023
Thank you for taking a moment to leave a review, Sarah. The staff and I at the Red Roof Inn Dandridge were disappointed to see your 6/10 score following your stay. You listed a few issues that hindered your stay, such as the stained bed spread and the bath exhaust. However, I am happy that you found our staff to be wonderful. I have notified the property of your concerns in an effort to have them addressed.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 9, 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANDRIDGE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 7, 2023
Hello Josefina, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DANDRIDGE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
Nice, spacious, clean room right off the interstate. There's absolutely no continental breakfast, but there was coffee in the lobby. Even though I had a 3rs floor room, the walkway up was very smooth and easy to navigate
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Nov 4, 2023
Hello Carla,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DANDRIDGE. We value you as a our guest and welcome your 4/5 score. It's great to hear that you appreciated our free coffee and also liked how convenient our location is. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Unfortunately, we no longer serve breakfast at this location but we do have a few eateries in the area that you can utilize on your next visit.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Keep Looking
Stop through on a road trip. Room was dirty, smelled bad, moldy and musty.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 1, 2023
Dear Victor, It was truly regrettable to read your experience at the RED ROOF INN DANDRIDGE was less than ideal due to the uncleanliness and poor smell mentioned. Thank you for the feedback which will help us to continually improve our hotel. Please know your voice is of tremendous importance to us as we aim towards the betterment of our guests experiences. We appreciate your business and truly value your feedback. Thank you again for voicing your concerns. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

Sharon

Traveled with group
Liked: Staff & service
Disliked: Amenities
It was an adequate room. Nothing fancy, no phone or tissues in bathroom.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great came to visit my son
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 30, 2023
Dear Jessica, Thank you for your participation in our guest survey and sharing your feedback regarding your recent stay with us. We at the RED ROOF INN DANDRIDGE are happy to have earned your 5/5 scoring. We at Red Roof strive to provide all the comforts of home and it’s great to have achieved that with you as you highlighted your great experience with us. Thank you for sharing your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities
It was a good return for the money. Although it was no smoking there was a smoke odor. No breakfast provided although they listed a free breakfast. Still good room for the price.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 29, 2023
Hello Jerry, Thank you for your feedback following your stay with us at the RED ROOF INN DANDRIDGE. I am happy to have earned your almost perfect scoring. Our main goal is to provide all guests with an affordable experience and it is good to know that we achieved that with you. You however indicated the room had an unpleasant odor and there was no breakfast. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services for the betterment of guest experiences. Thank you for sharing your feedback and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are ramps to the upper floors, would could be steep for some people. Otherwise, the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 28, 2023
Dear Scott, It was great to see your almost perfect scoring following your recent visit at the RED ROOF INN DANDRIDGE. You mentioned you received a clean and comfortable room and that was a joy to read. However you suggested the ramps to the upper floor would be too steep for others. We appreciate the feedback so we at Red Roof can improve.Thank you for your comments. The team would love to house you again.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert L.

Stayed 3 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 27, 2023
Hello Robert L., Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANDRIDGE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed one 🌉 night with family enjoyed my stay will be back
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 27, 2023
Hello Jessica,Thank you so much for being our guest and leaving a 5/5 score of our property. It's great to see that you and your family enjoyed your stay, however we are saddened to see that it was so short. We would love to see you here at Red Roof in the future. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Paul, bowling green

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again.
Stayed 3 nights in Oct 2023
Response from Nishaye RediResponse Specialist on Nov 5, 2023
Dear Paul, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dandridge. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
Horrible
Bathroom had blood on floor, tub was disgusting-dirty m, old and stained, hairs and burns. Stains on bedding. Cold by shower it was so bad and did not rest well knowing the condition. Very disappointed I paid what I did for it
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 24, 2023
Dear Erica,Thank you for you participation in our guest survey, after your experience with us at the RED ROOF INN DANDRIDGE. You indicated there was uncleanliness. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Nice remodeled room. Quiet area. I will definitely stay again if travel takes me to Dandridge.
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 23, 2023
Dear Renee,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANDRIDGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 23, 2023
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANDRIDGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were very nice
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 22, 2023
Hello Bonnie, It’s great to see we have been scored a almost perfect 4/5 following your recent stay with us at the RED ROOF INN DANDRIDGE. It’s an absolute joy reading how pleased yo were with our nice staff. Your comments are encouragement to us at Red Roof as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Jayme

Traveled with family
Liked: Staff & service
Disliked: Amenities
Shared outlet for TV & microwave. It was one or the other, not both. Broken, leaky iron. Barely soap. Very rough, cheap towels. Bottom of tub may have been clean but sure didn't look like it. Bring shower slippers, soap, shampoo, your own coffee & creamer. Coffee dispenser in lobby was out of order. There was no breakfast at all
Stayed 2 nights in Oct 2023
Response from Abigail RediResponse Specialist on Oct 19, 2023
Hello Jayme,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dandridge. I'm disappointed to see that your stay was less than ideal. You indicated that the lack of breakfast, lack of soap, unclean tub hindered your experience. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 18, 2023
Dear Valued Guest, The staff at the Red Roof Inn Dandridge and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

calvin

Disliked: Cleanliness
The linen was stained. Hair on them too
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 17, 2023
Dear Calvin,Thank you for telling us about your recent visit to RED ROOF INN DANDRIDGE. We are sorry you had a less pleasant experience due the possible stained linen. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Kathy

Traveled with group
Disliked: Property conditions & facilities
Not worth the price even for one night
Coffee pot broke in lobby and bathroom tub was aweful. Fridge made noise all night.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 17, 2023
Dear Kathy, Thank you for taking the time to tell us about your experience at the RED ROOF INN DANDRIDGE. I am sorry that your experience was less than ideal due to the broken coffee pot, the unclean tub and the noisy fridge. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Anthony

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Nov 4, 2023
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dandridge and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Lori

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor and bathroom were not very clean. Towel were falling apart. Overpriced.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 16, 2023
Hi Lori,Thank you for sharing your thoughts following your recent visit to RED ROOF INN DANDRIDGE. We thank you for your 3/5 score. However, you indicated that the uncleanliness of the floor and the condition of the towel were the hindrances your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist