Free WiFi, bed sheets

Reviews of Super 8 by Wyndham Bulls Gap Greeneville Area

2 out of 5
Super 8 by Wyndham Bulls Gap Greeneville Area
90 Speedway Lane, Bulls Gap, TN

Reviews

6.0
Rating 10 - Excellent. 46 out of 254 reviews" "
Rating 8 - Good. 51 out of 254 reviews" "
Rating 6 - Okay. 59 out of 254 reviews" "
Rating 4 - Poor. 42 out of 254 reviews" "
Rating 2 - Terrible. 56 out of 254 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Quinton

Liked: Staff & service
Disliked: Property conditions & facilities
The property shows the wears and tears of the years gone by. The property needs to be updated.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before. Its fine for the money. Ice machine not working.
Stayed 1 night in Mar 2024

2/10 Terrible

Rachel

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrid! The room was filthy, fwet were black. Dead roaches in the bathroom as well as dirt all over the floor. Dried red liquid in the vanity area, ashes and marijuana on the floor by the bed. No legit blankets on the beds. My s/o paid the maid $20 to just come in and clean up the room, even though this should be standard before a check in. They offered to switch us rooms but it was just as bad. Hotel manager had an attitude with my s/o about switching rooms. I wouldnt recommend this place to anyone. Outside area around the hotel was absolutely filthy as well. You can tell they take no pride in this place which is sad because its owned by Wyndham and they can do much better than this.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manager very nice enjoyed the stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
The building itself can use some upgrades. But it is by far one of the nicest places I’ve been in the area staff is super nice and accommodative.
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Behind the bed was filthy. The floor was filthy. I got out of the shower and walked and stepped back on the white towel in which the the towel turned black. Beside the bedside table was trash and dirt. The tub was slick and we about fell. Staff was great but the cleanliness was horrible.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service
It’s ok for price

10/10 Excellent

Shayne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The back side was an awful view
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities
Not enough towels. Bathroom ceiling needs renodeling...
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rm 121 tub drained slow
Stayed 3 nights in Nov 2023

2/10 Terrible

Juanita

Stayed 1 night in Sep 2023

8/10 Good

Josiyah

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Randy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had personally spoken to the front desk, returning their call to reconfirm the reservation, and had made arrangements for an upstairs room. When we arrived, we were given a downstairs room. The clerk has no answers. There's an entire ashtray of cigarette butts all along the side of the bed, there's no plug to take a bath, there's hairs all over the bathroom floor and the free breakfast is coffee, tea and cinnamon rolls. I will be posting pictures on the Google reviews.
Stayed 1 night in Oct 2023

8/10 Good

Martin

Stayed 1 night in Sep 2023

2/10 Terrible

Rebecca

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were disgusting!!!... there was dirty blankets on the bed. Dirty black floors.. was a room from the movie girls trip.
Stayed 4 nights in Sep 2023

4/10 Poor

Robert

Disliked: Cleanliness
It was covenient just off highway
Stayed 1 night in Sep 2023

6/10 Okay

tonya

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
You could see all the way around the door. It looked like it hasn’t been mopped in awhile. Staff was good.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Chris

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DISGUSTING!!!!!!!!!! IS NOT THE WORD FOR IT. TERRIBLE PLACE TO STAY. TOWELS WERE NOT WASHED BEFORE ARRIVING. PILLOWS AND SHEETS WERE STAINED TERRIBLY AND THE BATHROOM WAS SO NASTY WE HAD TO CLEAN BEFORE EVEN USING THE SINK. I AM NEVER STAYING AT A SUPER 8 HOTEL AGAIN
Response from Hotel Manager on Jul 6, 2023
Dear Guest,We are sorry you had a challenging experience during your stay. We strive to provide excellent customer service for every guest and will continue to work on improving our processes accordingly. We have forwarded your comments to our team. We will look into the matter and take appropriate action.We hope that you will give us another chance in the future.Sincerely,Hotel Manager.

6/10 Okay

Angela

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A patch of the roof came down in the room. They gave us a towel to clean it up. The floor was filthy, not mopped. The bed was lopsided.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 20, 2023
Dear Angela,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location so we could walk to the track for the races. Super nice gentlemen at front desk. Would stay here again in the future.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 17, 2023
Dear Guest,Thank you so much for your lovely review of our hotel! We're so happy to hear that you enjoyed your stay with us and that you found our staff to be accommodating and helpful. We're thrilled to know that you'll be returning for another visit, and we can't wait to welcome you back!Sincerely,Hotel Manager

2/10 Terrible

DANIEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nasty completely nasty and getting walked in on by the workers suck also
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 18, 2023
Dear Guest,We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business.Sincerely,Hotel Manager.

2/10 Terrible

Jon

Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

H G

Stayed 3 nights in Mar 2023
Response from Hotel Manager on Mar 29, 2023
Dear Guest,Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

4/10 Poor

Dena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For a non smoking room it was filthy smell of smoke. Or just unclean. Floors were not swept or mopped bed needed new mattress but was tired , late and didn't need to discuss on another room. Highly pass on this Super8
Stayed 2 nights in Mar 2023
Response from Hotel Manager. on Mar 9, 2023
Dear Dena,Thank you for taking the time to review our facility. We apologize that we were unable to meet your expectations. We are continuously working to improve our facility, and we appreciate you bringing your concerns to our attention.Sincerely,Hotel Manager

2/10 Terrible

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly and helpful, but I've never been to a hotel with a worse room. Roaches in the sink. Burn holes in the spread. The pillows looked like the pillow cases were simply stuffed with chunks of foam.
Response from Hotel Manager on Mar 9, 2023
Dear James,We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business.Sincerely,Hotel Manager.

2/10 Terrible

Celina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs// misled for credit or refund status
I am pretty upset concerning this trip. Me and my boyfriend unfortunately worked on Valentine’s Day. So this trip was dedicated to much needed quality time. After a 36 hour drive combined. We do not ask for much, but the room were stayed in was filthy. We looked over a few things, until we got woke up in the middle of the night by bed bugs/ roaches or something crawling all over us . I’ve never experienced such awful service regarding the matter. We immediately got our things and went to the front office where no one was attending the front desk. We were very tired so I contacted Hotels.com customer service where I was told that I would receive Refund. I have yet to see anything in my account. Which a credit for a stay of equal value would suffice, I’m so sorry to bother you with this. As we are not difficult to please and never complain. After we left we had to destroy some of our things afraid of spreading the bugs, and or bought 150$ worth of spray to clean our car and such. Please help. 4234802983 is my contact phone number thank you
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 9, 2023
Dear Guest,Thank you for the stay and sending this detailed feedback.I am extremely sorry to hear that we did not meet your expectations.My apologies for all the inconveniences. Your observations are very much important for us.We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur.Despite your disappointment, we hope you will consider giving us another opportunity.You can be assured of our very best attention. Thank you once again.SincerelyHotel Manager.

4/10 Poor

Chris

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
It was like spending a night in a giant ash tray. My clothes still smell like smoke and I’m not a smoker.
Response from Hotel Manager on Jan 24, 2023
Hello Chris,Thanks for the stay and the feedback.Please accept my apologies for the unsatisfactory stay.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice and helpful. Everyone was kind.
Stayed 6 nights in Nov 2022
Response from Hotel Manager on Jan 24, 2023
Hello Stacey,Thanks for the stay and great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager.

10/10 Excellent

Jessica

Stayed 1 night in Oct 2022
Response from Hotel Manager on Mar 18, 2023
Dear Guest,We appreciate that you took the time to rate the hotel and its employees. We work hard to give our guests the finest service we can, and we're pleased that you were satisfied with our hospitality. We look forward to your return visit.Sincerely,Hotel Manager

2/10 Terrible

Trena

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing i like about the property.
Stayed 1 night in Oct 2022
Response from Hotel Manager on Mar 18, 2023
Dear Guest,We are sorry to hear that your recent stay with us was not satisfactory. We would appreciate it if you would be specific about the areas that bothered you so that we can address them immediately. Please feel free to contact us with your concerns at any time.Sincerely,Hotel Manager

2/10 Terrible

Collins

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Oct 2022

2/10 Terrible

Sheri

Stayed 2 nights in Sep 2022

2/10 Terrible

Kathy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room reeked of cigarette smoke and it was non-smoking so we got our money back . They were good about returning my money.
Stayed 1 night in Sep 2022

4/10 Poor

Thomas

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The refrigerator didn't work, paint peeling off the ceiling, garbage still in the garbage cans. Room shouldn't cost more than $60! Extremely disappointed, would not ever recommend and infact would advise against staying there.
Stayed 1 night in Aug 2022

2/10 Terrible

Heather

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was absolutely filthy. It shouldn't be legal. $80 is not much, but should at least provide cleanliness. Does Tennessee have a health department?
Stayed 1 night in Jul 2022

2/10 Terrible

Harrison

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down. They had stained comforters. They don’t use covers on their mattresses nor do they use fitted sheets. When we walked on the floor our feet became black. We checked the mattresses for bugs, thank God there wasn’t any. There is mold in the bathrooms. Smelled so bad of smoke and could smell it in the bathroom vent from the next room. We went and bought a comforter sheet set from Walmart to use on our bed. Got bleach spray so we could clean ourselves. Got air fresheners and disinfectant spray. Had already prepaid for our room that we had for five days. Will not ever stay there again or suggest to anybody. Don’t waste your money or time.
Stayed 5 nights in Jun 2022

6/10 Okay

TIM, East Longmeadow

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Cheap for a reason
Stayed 2 nights in Jun 2022

8/10 Good

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Right off highway. Price was great. Description about breakfast was not accurate and should be updated. No breakfast. That is one of the reasons we picked hotel. I was expecting atleast some muffins. Disappointing.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Kathy Jo

Stayed 1 night in Mar 2022

6/10 Okay

Luis

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Everything ok… except the bathroom black mold at the edges and hairs… also the non-smoking rooms smells like smoke anyway…
Stayed 1 night in Jan 2022

2/10 Terrible

Brandon or Holli

Stayed 3 nights in Jan 2022