Posted Nov 28, 2016
The staff was relatively friendly and the lobby was promising. However, the upper floors were dingy. The hallways were littered and loud. Once in the room, we realized that we could hear every word of conversation spoken by our across the hall neighbors. Yikes. The bathroom seemed clean at first glance, but the the inner side of the door was speckled with urine stains as was the shower. We immediately gave the staff a heads-up about the situation and were assured it would be taken care of. It never was, and was very gross to deal with for the duration of our trip (December 2015). The noise was fairy hard to deal with as well, as it was difficult to sleep at night hearing televisions from other rooms, loud laughs, and drunken scuffling in the halls. There were no other problems really other than the cleanliness issues and noise, but I would never like to come back here again. Maybe it's better now.
Comment from Hotel Management
Nov 30, 2016 by amit, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey.
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.