Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
74% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Tampa, Fl

Ok for the price we paid.

Posted Aug 30, 2016
Overall not many complaints as the room was not bad for the price we paid. The tv seemed to need replacing as there was a lot of static in the sound, but otherwise no complaints with the room. The hotel itself was hot, not sure if the a.c. was broken or just turned off. The "business center" was a laptop on a table in the lobby. It was unusable as the modem had been stolen and not replaced. The desk staff, however, was more than gracious in printing things for us as needed.
5 out of 5
by A verified traveler

Posted Aug 19, 2016
Good place to stay. Close to good restaurants, shoping and the hwy.
Comment from Hotel Management
Aug 21, 2016 by Krystal, Hotel Management
Dear Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location and close by eateries. We look forward to your next stay. Safe Travels, Krystal W.
1 out of 5
by A verified traveler

Not clean or comfortable

Posted Aug 9, 2016
Check in and check out were quick and courteous. However, the room was not very clean. There was hair on one of the towels and in the tub. The room had an odor of mildew. The furniture also felt uncomfortably moist. It was convenient to my venue, but I would not stay here again, and I would not recommend this hotel to anyone.
Comment from Hotel Management
by Amit, Hotel Management
Dear Traveller, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
2 out of 5
by A verified traveler from florida

Very tired facility

Posted Aug 5, 2016
Had a king suite which looked nothing like photos on Expedia.
Comment from Hotel Management
by Amit, Hotel Management
Dear Lee Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Amit
4 out of 5
by A verified traveler from New York

Awesome staff

Posted Jul 15, 2016
The best part of the hotel Is the staff. They were courteous and helpful in every way. The room was a little outdated, but spacious. Not exactly like the pictures online. The bathroom tub was old and you could tell. At first glance I thought it was dirty and the housekeeping staff came and cleaned it. Then I realized it was just an old tub. As stated the room was spacious the king size bed was amazing. Carpet was outdated but it gave the old country feel to the room. AC worked perfect! I had a pleasant stay and would stay there again.
Comment from Hotel Management
Jul 17, 2016 by Krystal, Hotel Management
Dear Ga Gal, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our spacious rooms and comfortable beds. We look forward to your next stay. Safe Travels, Krystal W.
5 out of 5
by A verified traveler

Great hotel

Posted Jun 8, 2016
Quite great location had a blast was there on biz an staff was great
Comment from Hotel Management
Jun 10, 2016 by Krystal, Hotel Management
Dear Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay. Safe travels, Krystal W.
3 out of 5
by A verified traveler

Posted Jun 5, 2016
The room was dirty. A lot of water damage on curtain valance. Staff were extremely nice. Breakfast was great! Pool was tiny tiny, dirty and closed.
Comment from Hotel Management
Jun 8, 2016 by krystal, Hotel Management
Dear Traveler, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. Best Regards, Krystal
4 out of 5
by Sheila

Posted May 21, 2016 on Hotels
My family and I thoroughly enjoyed our stay. The staff was very nice all the way through.Breakfast was really good...hot & fresh. I would definitely stay here again. Anything we needed they made sure we had it.
Comment from Hotel Management
by Krystal, Hotel Management
Dear Sheila, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay. Safe Travels, Krystal
3 out of 5
by Richard

Posted May 9, 2016 on Hotels
Did not receive room requested. Very loud sports team at hotel on the same floor.
Comment from Hotel Management
Jul 23, 2016 by Krystal, Hotel Management
Dear Richard, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the inconvenience. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again. Best regards, Krystal W.
2 out of 5
by Laura from Clearwater, FL

Just ok

Posted Apr 22, 2016 on Hotels
On the plus side the bed and pillows were comfortable. On the negatives the building is old and needs a major update. Toilet in the room was falling apart, cabinet for TV was in terrible shape, room was not what you typically get at a Country Inn. Staff was very friendly and accommodating. Breakfast was a little less than what you receive at other Country Inns.
Comment from Hotel Management
Jun 25, 2016 by Krystal, Hotel Management
Dear Laura, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Best regards, Krystal W.