Ratings based on 16 Verified Reviews

3.5 out of 5
40% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Ole faithful

Posted Nov 23, 2017
Great place if you. Need a reliable room with great amenities
Comment from Hotel Management
Nov 23, 2017 by Hotel Management , Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you were impressed with every aspect of our hotel, especially with your comfortable room. We look forward to being of your service again whenever your plan brings you our way! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Very good value

Posted Nov 16, 2017
Staff was friendly and hotel is more than adequate.
Comment from Hotel Management
Nov 17, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
2 out of 5
by A verified traveler from Columbia SC

air in the room needs to be purified

Posted Oct 15, 2017
My first impression of the room was nice I admit. Everything looks clean. However, when I turned on the ven/air condituoner, I quickly found out that this room is full of dust. I had a terrible allergy reaction during my stay. They really need to open the window to let the air circulate some time, or clean the whole room plus purify the air thoroughly.
Comment from Hotel Management
Oct 18, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the cleanliness issue you experienced. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing the dust issue with our entire cleaning staff. Thank you again for your feedback, and we hope you will consider giving us another chance in the future. Hotel Management
3 out of 5
by A verified traveler

Convenient Hotel

Posted Sep 29, 2017
This hotel is convenient for a night or two. The halls and elevator have a weird smell however. Not sure if it’s the carpet, or other guests.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. Although you were overall satisfied with your stay, we apologize for the bad smell you experienced while being here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
5 out of 5
by Shelly

Very nice clean place. Quiet.

Posted Aug 6, 2017 on Hotels
I enjoyed my stay and it was very quiet and clean. No problems at all.
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Shelly, thank you for sharing your kind review of Extended Stay America - Atlanta - Morrow. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, General Manager
5 out of 5
by Arun Kumar

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Arun Kumar, thank you for choosing Extended Stay America - Atlanta - Morrow. We are thrilled to know you enjoyed your stay thoroughly. It was our pleasure to serve you. We look forward to seeing you all again. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Atlanta - Morrow. We are thrilled to know you had a comfortable stay. It was our pleasure to serve you. We look forward to seeing you all again. Sincerely, General Manager
3 out of 5
by A verified traveler from Thomas

Covient location to interstates

Posted Jun 27, 2017
No room service automatically. Everything is upon request when it come to dishes, room services. I guess I'm not used to having fresh towels being switched out everyday. Found items from last person visit. Never experienced that before.
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are pleased you liked our location and had an overall nice stay. We would like to inform you that to ensure cleanliness and as per our brand standards, kitchenware is available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. Our housekeeping services are designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
2 out of 5
by Lynette

Posted Jun 27, 2017 on Hotels
I chose the hotel because of the kitchenette; when I got there nothing was in the room. When I requested pots, plates, glasses, and utensils, I was informed that they had none. They didnt even have ice in the freezer, nor did they have an ice machiine. My stay was suppose to be for 2 weeks, but it ended up being 1 night and I went to another hotel.
Comment from Hotel Management
Jun 29, 2017 by Manager, Hotel Management
Lynette, it was disheartening to read your review. We sincerely apologize for your disappointment with the lack of amenities and deeply regret the inconvenience it caused. Although what you experienced was not our typical service, we will discuss your concerns with our entire team in an effort to improve our performance further. Please consider giving us one more chance to make a favorable impression of our hotel. Sincerely, General Manager
4 out of 5
by Steven

Posted Jun 9, 2017 on Hotels
Comment from Hotel Management
Jun 11, 2017 by Manager, Hotel Management
Steven, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Atlanta - Morrow. Sincerely, General Manager