Ratings based on 199 Verified Reviews

3.1 out of 5
52% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto

Getting old

Posted Feb 14, 2018
Room smells musty. Furniture is past its best by date. Noise was bad - trains whistling on their way at 2:30 am, who knows what time it was when the big truck came for garbage.
Comment from Hotel Management
Feb 16, 2018 by webmaster, Hotel Management
Dear Guest, Thanks for your stay. We are very much concerned with your feedback. Our apologies for the inconvenience caused due to bad smell and train& truck noise, because of which you did not had a proper sleep . We apologize for it. Our endeavor is to offer a nice stay to all our guests but failed to some extent this time. Actions shall be taken to improve whatever ( We will take necessary steps to remove bad smell) is in our control (Train noise is not in our control) so you can have a good stay next time. Hope you will understand and reconsider. Sincerely, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Bill from NJ.

Posted Dec 23, 2017
Pros: Staff.
Location: A lot of shopping close by.
Staff was very friendly and helpful. Hotel was older but kept up well.
Comment from Hotel Management
Dec 26, 2017 by webmaster, Hotel Management
Dear Guest, Thanks for your stay and nice comments for our friendly staff. We are glad to know that it was close to your areas of interest.Please visit us again. Yours Sincerely Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, california

11/27

Posted Nov 27, 2017
Convenient location. Great condition for overnight business stay.
Comment from Hotel Management
Nov 27, 2017 by Webmaster, Hotel Management
Hello Guest, Thanks for stay at our hotel and the review with five stars. Nice to note that you liked the front desk service and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.
4 out of 5
by A verified traveler

Decent place to stay

Posted Nov 20, 2017 on Hotels
The area is not bad at all there's a mall in Walmart and plenty of restaurants nearby
Comment from Hotel Management
Nov 23, 2017
Dear Guest, Thanks for the four stars. Hope you had a satisfactory stay. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Location is where I needed to be!

Posted Nov 19, 2017
Pros: Location location location!
Cons: nothing
Location: Shopping & restaurants.
Very good experience. I booked it Thur. night and checked in Fri. morning; everything when smoothly & will go there again.
Comment from Hotel Management
Nov 20, 2017 by webmaster, Hotel Management
Dear Guest, Thanks for your stay and 4 Stars. We are glad to know that you enjoyed your stay at our hotel. Also, it was nice that it was close to your areas of interest. Please visit us again. Yours Sincerely Hotel Manager
4 out of 5
by Donna

Posted Nov 16, 2017 on Hotels
Comment from Hotel Management
Nov 18, 2017
Dear Guest, Thanks for your stay and 4 Star rating !!! You are welcome again. Sincerely yours Hotel Manager
3 out of 5
by Mary

Posted Nov 1, 2017 on Hotels
Old and dingy.
Comment from Hotel Management
Nov 4, 2017
Hello Mary, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.
2 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Oct 31, 2017
• Dear Valued Guest, Greetings from the Quality Inn Southlake.. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
3 out of 5
by A verified traveler

Posted Oct 21, 2017 on Hotels
The staff at check in was extremely nice and professional. The room looked nice, but after about an hour of being there, we noticed a strange smell. It seemed to get stronger the longer we were there. There were red stains on the carpet. The elevator needs a complete make over. All in all - it fits the price we paid. But so want to stress that at check in the staff was very friendly.
Comment from Hotel Management
Oct 23, 2017
Dear Guest, Thanks for the three stars. Hope you had a satisfactory stay. You can expect a further improved stay next time. Visiting us again soon. Sincerely, Hotel Manager.
1 out of 5
by A verified traveler from Morrow

Bed bugs

Posted Oct 13, 2017
The hotel was nice and clean but they had bed bugs.
Comment from Hotel Management
Oct 21, 2017 by Webmaster, Hotel Management
Hello Misty, Thanks for choosing the Quality Inn during your last visit to our area. We appreciate the review and we take it quite seriously- for improvement. At the outset, our apologies for the bad experience you had howsoever. We are also acting on the roach and cleanliness issue. We shall take whatever steps necessary to avoid such unpleasant incidence. We shall see that it is never happens in future. We also have given special training and instructions to the hotel staff to check all the rooms prior to checking in a new guest. We assure you and request you to consider staying with us in future and have a new satisfactory experience. Sincerely, Hotel Manager.