Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Oct 17, 2016
Location: Shopping and Restaurants nearby, within 5 minutes. Right off I74 with easy access
Hotel staff was very friendly, from the check in clerk to the cleaning people. Good continental breakfast. Rooms were clean and up to date.
Comment from Hotel Management
Oct 28, 2016 by bw14163@gmail.com, Hotel Management
Thank you taking time out of your busy schedule to tell us about your stay with us here at Best Western Ashland House. I will pass your wonderful comments on to the staff Looking forward to seeing you in the near future Nancy Drew General Manager
3 out of 5
by A verified traveler

Wish I could rate my experience higher....

Posted Oct 2, 2016
The check in process was great. Staff was kind and efficient. Lobby appearance was pleasing. The minute we opened the door to our room, an odd, offensive odor greater us. it smelled like a sewer drain gone dry. We ran water in all sinks, tub, turned on the air conditioner and hoped it would improve. The odor left me feeling that my room was not clean. The tub was not-grey soap scum that could have been removed with a cleanser. I should have asked for another room. Staff at check out was kind and reinforced that they would have found me a different room if I had asked.
Comment from Hotel Management
Oct 5, 2016 by STAN P, Hotel Management
Thank you for providing such positive feedback regarding your recent stay We are glad to hear that you found our staff extraordinarily friendly and efficient. We take pride in exceeding our guests expectations and I will be sharing your feedback with my team.
3 out of 5
by Tom from Elk Grove

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much for staying with us.
4 out of 5
by Allan

Posted May 18, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much for staying with us.
5 out of 5
by Pat and Heather

Posted May 14, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much for staying with us.
5 out of 5
by A verified traveler

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much for staying with us.
3 out of 5
by A verified traveler

do in a pinch

Posted Apr 4, 2016
Pros: convenient.
Location: Lots of restaurants near by.
Beds were like cement slab. Pool was very cold. Buffet breakfast was ok. Restaurant attched had limited hours and menu.
Comment from Hotel Management
Sep 10, 2016 by miffin, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much for staying with us.
3 out of 5
by A verified traveler

Posted Apr 1, 2016 on Hotels
Breakfast has gone way down hill from the past visit we have had. Also the indoor pool was freezing, not just the room itself but the water was very cold, hard to enjoy an ice bath
5 out of 5
by A verified traveler

Quick overnight

Posted Mar 30, 2016
It was better than expected. I came in around midnight to sleep and do a few phone meetings before heading out to other business. The front desk staff was courteous both in and out. They were quick. The room was clean and I loved the bed which is rare for me. The parking lot was pretty well lit. There was a fridge and microwave in the standard room for a great price. Location is near lots of food options. I have only w small complaints-the bathroom sink sprays a bit so the counter and sometimes person get wet, and the elevator seems a little out of date. I used it but I'm sure a few updates would make it sound a feel a little safer.
Comment from Hotel Management
Sep 11, 2016 by mgr, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much for staying with us.
4 out of 5
by Ka Chun from Chicago

This traveler left a rating score only Posted Mar 21, 2016 on Hotels