Far away and staff full of prejudice
Posted Sep 4, 2016 on Hotels
I have been already in 23 different countries in almost every continent and I never felt such prejudice as in this hotel. If you're not up to their standards as we arent (I am married with an asian woman and I am western) they keep asking for your room number and investigating you everytime you enter for your room.
It's like if you come to your room 3 times, they'll ask you three times and so on. I talk to the recepcionist and the guy limited himself into negating reality in hope that I would agree with him.
I've spent some time observing the guy working to see if it was a security policy or something but he didnt asked for anyone else, just us, for a far long time. And the funny thing is that while I was down there complaining the security guy just allowed a bunch of people pass by without even bothering to look.
As for the location, it is not close to any attractions, except for Isimailovo's kremlin, so you have to be prepared to take a 30-40 min metro everyday.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear Guest, we're sorry for the inconveniences which you & your wife were faced with during your stay! I would like to point out that the security of our guests is our number one priority and being a hotel with almost 1000 rooms there are certain procedures which must be followed. We are not only a hotel but a huge conference center as well, with many guests visiting us every day. Please accept our apologies once again for the inconveniences which were brought to you & your wife, we would love for a chance to change your opinion of the work that we do. It’s unfortunate you found the location not up to your expectations. We are only a 15 minute ride on the metro from the Red Square & the city center, which is quite convenient in terms of Moscow traffic & tourist attractions. A three minute walk will get you into the metro & the Izmailove Vernisage is a fascinating place to visit. Also right next to the hotel is a neat island with very old building including a nice church, on the other side there’s one more park where you can walk & explore all it has to offer. Within walking distance there are many grocery shops & food markets, also many restaurants & fast food cafes.
We wish you great travels & would be honored to have you as a guest in the future.