Ratings based on 569 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Brugge

Goede ligging, maar vreemd personeel

Posted Nov 18, 2016
Het hotel en de kamers waren echt top! Maar de mensen doen nogal moeilijk als je geen russisch kan. En als je een taxi vraagt in het hotel dan vragen ze meer dan het dubbele dan een gewone taxichauffeur. Dus wees op je goede, want er zijn vaste tarieven naar de luchthaven.
Comment from Hotel Management
Nov 20, 2016 by Yury Kabanov, Hotel Management
Dear Guest! It is a pleasure to receive your review of your experience with our hotel team! Being part of a world-wide chain, or hotel is a comforting home-away-from-home for individual guests and tour groups from different continents, which is of great honor to us! With any inconveniences we kindly ask you to apply to our guest relations manager's desk, and we help you. Yury
3 out of 5
by A verified traveler

Posted Nov 8, 2016
Es hat aus dem Nebenzimmer und Im Flur ständig nach Rauch gestunken Auf Nachfrage würde das Zimmer behandelt Nach einigen Stunden kam der Geruch jedoch wieder Ein neues Zimmer wurde nicht gegeben
Comment from Hotel Management
Nov 10, 2016 by Yury Kabanov, Hotel Management
Dear Guest! We are sad to know that your stay with us was not a 5/5, we work very hard on making every stay an excellent experience and are always open to your suggestions! In any questions during your stay with us, please don't hesitate to ask our help. It would be a pleasure for our team to solve all of your problems! Join us on your next journey and I am sure you will enjoy it much more as every day we are becoming better & better!
4 out of 5
by A verified traveler

Good stay in Moscow

Posted Oct 3, 2016
This huge hotel is a good residence in Moscow with a great price-performance ratio. Clean room and friendly staff. Good security situation: guarded entrances to the elevators and locked doors to the floor. And a great breakfast menu! You can easily get to the centre of the city by subway. Next station is situated 100 m from the hotel. Definitely recommendable.
Comment from Hotel Management
Oct 5, 2016 by Kabanov Yury, Hotel Management
We are so delighted to be the hotel to which you will return again for sure! Your amazing overall experience is what makes us reach for the stars & deliver a wow experience for you and all other guests! Join us on your next visit to beautiful Moscow & we are sure you will enjoy many other additional features which we offer to our guests!
5 out of 5
by A verified traveler from JAPAN

モスクワ中心部からやや郊外にあるが快適なホテル

Posted Oct 2, 2016
Pros: 客室が清潔。朝食がレパートリー豊富でブリヌイと目玉焼きはお願いするとその場で調理してくれます。 ホテル内のレストランも豪華で美味しい。
Cons: 仕方が無い事ではありますが、ツアー等の団体客も多いのでチェックイン・チェックアウトに多少時間がかかることがあります。
Location: 周辺は24時間営業している食料品店やカフェ、レストランが多く便利。 近くに有名なヴェルニサージュ市場があります。
シェレメーチエヴォ国際空港から向かう場合、アエロエクスプレスが到着するベラルーシ駅から 地下鉄に乗り換える必要がありますが最寄駅のパルチザンスカヤ駅に到着すればホテルまで 徒歩3分程度で迷う事は無いと思います。 客室は清潔でアメニティグッズは石鹸、シャンプー、歯ブラシ、ハンドタオルとバスタオルが備え付けてあります。 ホテルスタッフは基本英語が話せます。あまり英語とロシア語が話せない私のお願いにも丁寧に対応してくれました。
Comment from Hotel Management
Oct 4, 2016 by Irina, Hotel Management
Dear Guest, our attention to detail is why our guests choose to stay with us time and time again. We provide an atmosphere that makes you feel right at home. We are glad to see you enjoyed your stay with us. We are eager to welcoming you back during your next visit.
5 out of 5
by A verified traveler from Corpus Christi, TX

Great Hotel

Posted Sep 30, 2016
Pros: Very clean, great staff, excellent location and wonderful room service.
Location: Very convenient to the market in the Kremlin at Ismolovo. Only a short walk to the metro station and then 5 stops to Red Square.
I've made numerous trips to Moscow in the past 20 years and only wish I would have discovered this hotel sooner. Great staff, great facilities and an excellent location. No negatives...just a wonderful experience at a great price.
Comment from Hotel Management
Oct 4, 2016 by Yury Kabanov, Hotel Management
Dear Rick, it has been our pleasure serving you. It’s wonderful to hear about your last visit, we always listen to what our guests have to say as it helps us make changes. Thank you for reviewing us so highly. Our close proximity to the Izmailovo Vernissage, a lake, two parks, and the metro makes us a prime location for exploring and relaxing. Staying with us you will enjoy fresh air and a beautiful scenery. You are right, it will take you only 15 minutes or just 5 stops to get to the heart of our country – the Red Square! Our hotel is a great place to stay whether you are traveling for business or leisure purposes! Join us on your next visit to Moscow! Stay with people who care!
5 out of 5
by A verified traveler from London

Close to Metro and therefore in easy reach of City

Posted Sep 29, 2016
Pros: Location, comfort, facilities and value for money.
Cons: Nothing at all
Location: Wide range of shops and restaurants
Was concerned at distance from centre but it really wasn't a problem
Comment from Hotel Management
Oct 1, 2016 by Irina Kisliakova - Guest Relation Manager, Hotel Management
Dear Bob, thank you for writing about your recent experience with us. It is a pleasure to learn that our colleagues were able to provide you with everything you needed to make your stay comfortable. We hope to have the pleasure of your company again soon. Irina Kisliakova – Guest Relation Manager
4 out of 5
by A verified traveler from Montreal

Good hotel. Slightly far to the downtown.

Posted Sep 26, 2016
We enjoy the hotel and its facilities. Metro system is difficult for non russian speaking people.
Comment from Hotel Management
Oct 1, 2016 by Irina Kisliakova - Guest Relation Manager, Hotel Management
Dear Luis, we are glad the positives far outweighed in our hotel. Our attention to detail is what built our reputation. We are always finding ways to improve and we love the fact that you consider us as one of the best! We await to welcoming you back soon. Irina Kisliakova - Guest Relation Manager.
4 out of 5
by A verified traveler from København

Fantastical hotel tæt på metro og indkøbssteder.

Posted Sep 8, 2016
Man føler sig velkommen, da hotellets medarbejder er hjælpsomme og venlige.
Comment from Hotel Management
Oct 4, 2016 by Anastassia Laperdina, Hotel Management
Dear Jensen! Thank you for staying with our team & leaving your review, we much appreciate it! Hope to have you back on your next visit to Moscow! There's always something fun to be discovered with us!
1 out of 5
by A verified traveler from Florianópolis

Far away and staff full of prejudice

Posted Sep 4, 2016 on Hotels
I have been already in 23 different countries in almost every continent and I never felt such prejudice as in this hotel. If you're not up to their standards as we arent (I am married with an asian woman and I am western) they keep asking for your room number and investigating you everytime you enter for your room. It's like if you come to your room 3 times, they'll ask you three times and so on. I talk to the recepcionist and the guy limited himself into negating reality in hope that I would agree with him. I've spent some time observing the guy working to see if it was a security policy or something but he didnt asked for anyone else, just us, for a far long time. And the funny thing is that while I was down there complaining the security guy just allowed a bunch of people pass by without even bothering to look. As for the location, it is not close to any attractions, except for Isimailovo's kremlin, so you have to be prepared to take a 30-40 min metro everyday.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear Guest, we're sorry for the inconveniences which you & your wife were faced with during your stay! I would like to point out that the security of our guests is our number one priority and being a hotel with almost 1000 rooms there are certain procedures which must be followed. We are not only a hotel but a huge conference center as well, with many guests visiting us every day. Please accept our apologies once again for the inconveniences which were brought to you & your wife, we would love for a chance to change your opinion of the work that we do. It’s unfortunate you found the location not up to your expectations. We are only a 15 minute ride on the metro from the Red Square & the city center, which is quite convenient in terms of Moscow traffic & tourist attractions. A three minute walk will get you into the metro & the Izmailove Vernisage is a fascinating place to visit. Also right next to the hotel is a neat island with very old building including a nice church, on the other side there’s one more park where you can walk & explore all it has to offer. Within walking distance there are many grocery shops & food markets, also many restaurants & fast food cafes. We wish you great travels & would be honored to have you as a guest in the future. -Anastassia Laperdina
5 out of 5
by A verified traveler from Dublin

Posted Sep 4, 2016 on Hotels
I stayed one night . I stayed in other two near by hotels in the same week , and without hesitation I can say this hotel is superior in everything and this despite a similar star rating and closely similar price . The room was excellent , I was actually surprised by the size and comfort , as previously I have a few disappointing experiences with some of Moscow hotels . Although it may look like the hotel is far away from the centre and other Moscow attraction , the hotel is actually in a vey good location . Metro station [ I think Moscow underground is one of the best in the world ] is just a few minutes walk , and then 15-20 minutes direct ride to the heart of Moscow . I will definitely stay again on my next trip to Moscow
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest, thank you for the kind comments, we do try hard to make sure everyone is happy, although we strive for perfection daily, we succeed and sometimes fail but we always try. We are happy to see that our efforts really shined through during your stay. Sometimes the Best is found in unexpected places and we are glad that you found us and made your stay a success. Irina Kisliakova - Guest Relation Manager