Ratings based on 164 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from China

Beautiful Hotel in Decent Location

Posted Jan 1, 2017
Pros: Everything
Cons: Nothing I can think of at the moment
Location: A great park nearby About 4 metro stops to Red Square
The staff were friendly and helpful Hotel located close to metro and many 24hrs eating houses Two great Malls nearby Security around the hotel was good I would gladly return to this hotel Price was affordable
Comment from Hotel Management
Jan 5, 2017 by Yury Kabanov - Guest Relations Manager, Hotel Management
Dear Guest! Thank you for choosing us on your journey to Moscow! Our caring staff is at your attention 24/7 making the best of every minute you spend with in our hotel, we are always able to solve all issues that arise, in the soonest time as soon as you apply to us. Have a wonderful day and we would love to have you back in the nearest future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel The hotel is placed in a good place.

Posted Dec 20, 2016
Had so much fun. Going to Have another trip for sure
Comment from Hotel Management
Dec 24, 2016 by Yury Kabanov, Hotel Management
Dear Guest, thank you for taking the time to share your hotel experience. We are proud of being a prime destination for all of our guests visiting Moscow. We do have many attractions such as a lake, one of the biggest urban forests in the city, and of course the Izmailovo Vernissage for souvenirs. Our staff is always ready to provide a unique experience as we are completely dedicated to providing the finest hospitality to all our guests. We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, TX

Great Hotel

Posted Sep 30, 2016
Pros: Very clean, great staff, excellent location and wonderful room service.
Location: Very convenient to the market in the Kremlin at Ismolovo. Only a short walk to the metro station and then 5 stops to Red Square.
I've made numerous trips to Moscow in the past 20 years and only wish I would have discovered this hotel sooner. Great staff, great facilities and an excellent location. No negatives...just a wonderful experience at a great price.
Comment from Hotel Management
Oct 4, 2016 by Yury Kabanov, Hotel Management
Dear Rick, it has been our pleasure serving you. It’s wonderful to hear about your last visit, we always listen to what our guests have to say as it helps us make changes. Thank you for reviewing us so highly. Our close proximity to the Izmailovo Vernissage, a lake, two parks, and the metro makes us a prime location for exploring and relaxing. Staying with us you will enjoy fresh air and a beautiful scenery. You are right, it will take you only 15 minutes or just 5 stops to get to the heart of our country – the Red Square! Our hotel is a great place to stay whether you are traveling for business or leisure purposes! Join us on your next visit to Moscow! Stay with people who care!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Close to Metro and therefore in easy reach of City

Posted Sep 29, 2016
Pros: Location, comfort, facilities and value for money.
Cons: Nothing at all
Location: Wide range of shops and restaurants
Was concerned at distance from centre but it really wasn't a problem
Comment from Hotel Management
Oct 1, 2016 by Irina Kisliakova - Guest Relation Manager, Hotel Management
Dear Bob, thank you for writing about your recent experience with us. It is a pleasure to learn that our colleagues were able to provide you with everything you needed to make your stay comfortable. We hope to have the pleasure of your company again soon. Irina Kisliakova – Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Good hotel. Slightly far to the downtown.

Posted Sep 26, 2016
We enjoy the hotel and its facilities. Metro system is difficult for non russian speaking people.
Comment from Hotel Management
Oct 1, 2016 by Irina Kisliakova - Guest Relation Manager, Hotel Management
Dear Luis, we are glad the positives far outweighed in our hotel. Our attention to detail is what built our reputation. We are always finding ways to improve and we love the fact that you consider us as one of the best! We await to welcoming you back soon. Irina Kisliakova - Guest Relation Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel very convienant

Posted Sep 1, 2016
Pros: food good staff and service
Cons: more comfortable beds get rid of the smell from the carpet on the sixth floor
Location: location was good easy to get around nice park to walk in shopping mall close by also metro close by
hotel stay was good there was a weird smell from the carpet on the 6th level where I was staying bed was a bit uncomfortable but the food was amazing staff were very good music was very monotonous and boring could be changed
Comment from Hotel Management
Sep 30, 2016 by Irina Kisliakova - Guest Relation Manager, Hotel Management
Dear Guest, thank you for your positive review and patronage of our hotel. We are glad to read you enjoyed your stay. As always we wish you safe travels and hope that on your next visit you continue to choose our location as your home away from home. Irina Kisliakova - Guest Relation Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

EPIC FAIL RUSSIAN STYLE

Posted Aug 16, 2016
Pros: it was close to the VEGA.
Cons: the restaurant, the room, everything can be improved. be like the VEGA hotel!
Location: NFI
I was forced to wait 2 hours to check in. staff typically Russian. no English. no coffee or tea or bottled water or electric jug in the room. EPIC FAIL. room smells. supposed to be NON SMOKING YET I SMELL SMOKE EVERYWHERE! No a la catre in the so-called restaurant, only buffet. FAIL.
Comment from Hotel Management
Oct 5, 2016 by Yury Kabanov, Hotel Management
Thank you for allowing us to demonstrate true hospitality. We leave every guest with something to remember and are always ready to assist you. Our teamwork, cleanliness, and professionalism play a crucial role in guest satisfaction but, without our high spirited guests this would not be possible. Thank you again for sharing your experience. Our doors are always open to provide a unique experience. In any questions do not hesitate to apply the Guest Relations desk, and we will solve all your problems!
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Excellent experience all around for a 4 star hotel

Posted Aug 4, 2016
Pros: Quality rooms and surroundings are very nice.
Cons: Cleaning staff needs to be talked to. We ran out of soap and asked for a refill lady didnèt know how to and sent no one to do it for her.
Location: Metro and supermarket are 3 minutes away. Lots of affordable restaurants right next to the complex (would recommend "Sarmat"). Vernissage also nearby.
The accommodations were all around excellent. The rooms were furnished with quality materials, never during our stay did we wonder if we really were in a 4 star establishment. Additionally everything for our needs was included daily, such as complimentary refreshments and hygiene care (Bathrobes and slippers were available but not changed daily). If there was anything we missed we just had to ask the staff for help. Of course, sometimes we did get answered with a most characteristic Russian customer service but there were very few of them. We took opportunity of the free breakfast promotion at the time. Its a buffet, with the possibility to cook fresh eggs and crepes by chefs. I would like to highlight one of the chefs, Rustam, who gave excellent service and cooking during our stay. As for the food there is a wide variety of freshly cooked food to choose from so no worry to go hungry during your stay. A few last things worth of mention. Our rooms were facing the river and city so we had a very nice view from our window of the ''Ismaylavsky kremlin'' and the river. That was truly pleasant to wake up to. The metro is 3 minutes walk from the hotel and a supermarket which is convenient.
Comment from Hotel Management
Oct 5, 2016 by Yury Kabanov, Hotel Management
Thank you for taking the time & providing our team with your feedback, it is much appreciated by all of us here at the BEST WESTERN PLUS Vega Hotel! We are proud to be one of the BEST hotels in Moscow, our name is what we live up to every day! I’m sure your review will help future travelers make the right choice & discover Moscow with our fantastic team! There’s always something new & interesting to be discovered with us. Enjoy the great views from comforting rooms, treat yourself to our executive floor with fascinating rooms, enjoy delicious meals in one of our many restaurants & as for vegetarian meals, there’s always something at the Gusi-Lebedi restaurant waiting for you. We have everything you might need, onsite and even more! We would love to be part of your journey again, so please join us on your next visit to Moscow!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Nice Hotel

Posted Jul 21, 2016
Comfortable and Safe , with all needed facilities
Comment from Hotel Management
Oct 5, 2016 by Anastassia Laperdina, Hotel Management
Dear Ahmed! We're excited that you had a fantastic stay with our team & are happy to have been your host during your visit in Moscow! We truly are a great place with all the necessary facilities needed whether you're here for business or leisure! Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Amman

Nice, quiet & close to metro station

Posted Jul 9, 2016
I met a good people staff working there especially relation manager & reception staff
Comment from Hotel Management
Oct 5, 2016 by Irina, Hotel Management
Dear Hassan, thank you for being our respected guest. Our staff does everything for your comfort we are always by your side if you may need assistance. Hope to see you soon again.