Ratings based on 277 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
The hotel is nice but I am not crazy about the location
5 out of 5
Recommended
for Everyone
by A verified traveler

Best service, views of Moscow center and river.

Posted Sep 8, 2016
This hotel surprised me, I had low expectations from Moscow and their service but it is a beautiful city and great hotel, and crown plaza is located in the heart of Moscow city center and Moscow river, beautiful views beautiful staff and a loving memory' must visit.
Comment from Hotel Management
Sep 8, 2016 by Anna Kalinina, Hotel Management
Dear Guest, It is truly rewarding to receive feedback of such a positive nature! We are delighted to know that your stay with us was above and beyong your expectations! We will be happy to see you as our repeated guest during your future trips to Moscow! Kind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Only 4 stars hotel

Posted Aug 22, 2016 on Ebookers
Crowne plaza should be 4 stars hotel. Beautiful view, but old bathroom, small rooms. Ordered food was cold. Not 5 stars hotel but not to bad for stay
1 out of 5
by A verified traveler from Italy

One of the terrible hotel in Moscow

Posted Aug 4, 2016
Location: location is terrible and there is no taxi or bus around there, if you ask for taxi they just call for you hotel taxi not public taxi.
Location is bad. can not find TAXI or BUS there. They did not change your sheet every day, just 2 times per week.
Comment from Hotel Management
by Anna Kalinina, Hotel Management
Dear DavId, Thank you for taking a moment to post your comments regarding your recent stay at Crowne Plaza Moscow WTC. I regret to know that you were disappointed with the location of the hotel despite the fact that there is a map and the description of the area on the web-site. Regarding taxi services, please be kindly informed that the hotel assists in ordering cars from different taxi companies, upon guest’s choice. Guest is welcome to choose either official-licensed taxi company (usually more expensive) which has good quality of service such as English-speaking and qualified drivers, clean cars and insurance of guests in case of any incidents, or another (cheaper) no-licensed taxi companies which do not guarantee any of the above mentioned. Please kindly note that guest may choose any taxi company, depending on individual preferences and concierge is ready to provide taxi contact details. May we kindly inform you that for your convenience there is a shuttle bus heading straight to the metro station from the territory of World Trade Center. The bus takes off from entrance number 7. Regarding the bed linen please be kindly informed that it is changed in accordance with brand standards. In case guest needs additional cleaning it can be requested from staff. We hope to have an opportunity to welcome you back as our guest in future and show you how great out hotel is. Kiind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager
5 out of 5
by Michael from New Orleans, LA

Perfect experience

Posted Jul 7, 2016 on Hotels
Very smooth and pleasant. Room and staff excellent.
Comment from Hotel Management
Jul 11, 2016 by Anna Kalinina, Hotel Management
Dear Michael, Thank you for choosing Crowne Plaza Moscow WTC for your stay and sharing your experience with us.We are highly appreciated to get your excellent mark about service and room. We are looking forward to welcoming you back as our guest in future! Kind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager
5 out of 5
by Michael from New Orleans, LA

Posted Jul 2, 2016 on Hotels
Really comfortable and enjoyable. Not right in the center but the metro is a pleasant 15-20 minute walk. Room was excellent, staff friendly and professional.
Comment from Hotel Management
Jul 11, 2016 by Anna Kalinina, Hotel Management
Dear Michael, Thank you very much for taking a moment to share your comments with us! We are happy to know that you enjoyed your stay and have such positive impressions of our hotel!I will gladly pass your comments to my colleagues. We are looking forward to welcome you back as our guest again in future! Kind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager
3 out of 5
by Husam from Palestine

nice city

Posted Jun 2, 2016 on Hotels
it was good stay but not excellent
Comment from Hotel Management
by Anna Kalinina, Hotel Management
Dear Husam, Thank you for your comment. We would appreciate more detailed information about the reasons of your discontent. It would allow us to improve our services. We hope to see you as our guest in future and change your impression! Kind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager
5 out of 5
by SL from London

Great Business Hotel

Posted May 13, 2016 on Hotels
Room views, location and food.
5 out of 5
by SL from London

excellent business hotel

Posted May 13, 2016 on Hotels
I am a regular at Crowne Plaza Moscow and always come back delighted with my stay. Rooms have great view, hotel itself is on the edge of Central Moscow and good choice of food inside and near the hotel.
Comment from Hotel Management
by Anna Kalinina, Hotel Management
Dear SL, We highly appreciate you being our loyal guest and finding time to share this wonderfull comments with us! We are always happy to see you in our hotel. Looking forward to welcoming you back in the nearest future! Kind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager
5 out of 5
by Jean-Luc from St Barth

Perfect lovation

Posted Apr 27, 2016 on Hotels
Nothing to say ... Just perfect
Comment from Hotel Management
Jul 9, 2016 by Anna Kalinina, Hotel Management
Dear Jean-Luc, Thank you for taking a moment to share your comments with us! We are happy to know that you enjoyed your stay and found our hotel perfect! We will be happy to welcome you back as our guest in future! Kind regards, Anna Kalinina, Quality Manager on behalf of Elena Belashova, General Manager