Nice hotel but with signs of wear
Posted Aug 31, 2016
I booked a king bed superior room. The room was quite spacious with some city view form the 11th floor. The floors and bed cover showed signs of wear, which to my opinion could be easily taken care of, but they were not. So, it can be considered some kind of vintage to some guests, but I like things to be in like new condition. The shower system in the bath tub was quite complicated that 2 adults couldn't figure it out. Suggest that at least some instructions are posted on the wall to avoid confusion.
Other than that the hotel is located in the city center. Just 7-10 minutes walk to Red Square. The staff was quite helpful and pleasant.
I didn't use the sauna and other suchlike amenities so I can't comment, but one thing I know is that there is no swimming pool in this hotel. I asked :)
Comment from Hotel Management
Nov 24, 2016 by email@example.com, Hotel Management
Thank you very much for sharing your stay experience.
I am very glad that in general you were satisfied with our service, however there are still some details which you have mentioned need to be improved. All your comments were passed to relevant departments to proceed all necesary actions.
Thank you very much again indeed and we are looking forward to welcome you in our hotel again.
With Best regards,
Guest Relations and Club Lounge Manager