HORRIBLE EXPERIENCE : Please do not book with them
Posted May 30, 2013 on Hotels
If you don't want to ruin your vacation in Moscow, please do not book with LikeHome Apartments Arbat. WE REALLY REGRETED IT. First of all, the company sent us the WRONG address (22 Noviy Arbat Street 22 instead of 26 Noviy Arbat), so we got to that place and the lady in the reception (who didn't speak English at all) had not idea of our reservation. We were lucky that we were with a friend that speaks a bit of Russian and after an hour or so, he managed to get in contact with someone from the company that told him our apartment was located in another building. When we finally got to the right building, we were surprise by how bad it looked. Please be AWARE that the building is not the one that appears in the picture but a very old building. We would have been fine with the old appearance (since this is common in Moscow) but believe me, the smell of the 19th floor (our floor) was putrid, like dead rats. We were about to run to another place, but it is not easy to book a hotel in Moscow so we ended up staying there. To be fair, the inside of the apartment looks decent, but at this point, we couldn't care less. And if it was not enough, after having told us that the reservation was fully paid when we checked in, the company sent someone to the apartment at one in the morning (YES, 1:00 am) before we were leaving to charge us for the apartment. We were really scare since we did not know if they were going to charge us twice. What a nightmare!