Good but consider others
Posted Jan 7, 2016 on Hotels
Good location with easy access to shops and transport (Metro is a bit of a walk). The suites are a generous size with our room having a separate bedroom, bathrom, kitchen and lounge / dining area. The kitchen wasn't all that well appointed.
Areas for improvement include - we didn't gel wit the retro style, the rooms could do with a minor refurbishment, staff were helpful but need to work on becoming more professional, the laundry fee was outrageous.
Comment from Hotel Management
Mar 26, 2016 by Maria Kozlinskaya, Hotel Management
Dear user "Neil",
Thank you for your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka and for your feedback. We regret that some of services were provided below the mark and you were vexed at it. Hotels management will pay close attention to your comments regarding services and staff and will take immidiate actions to improve. We do hope that you will give us a chance to vindicate our status and will choose Mamaison All-Suites SPA Hotel Pokrovka for your stay again.