Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Neil

Good but consider others

Posted Jan 7, 2016 on Hotels
Good location with easy access to shops and transport (Metro is a bit of a walk). The suites are a generous size with our room having a separate bedroom, bathrom, kitchen and lounge / dining area. The kitchen wasn't all that well appointed. Areas for improvement include - we didn't gel wit the retro style, the rooms could do with a minor refurbishment, staff were helpful but need to work on becoming more professional, the laundry fee was outrageous.
Comment from Hotel Management
Mar 26, 2016 by Maria Kozlinskaya, Hotel Management
Dear user "Neil", Thank you for your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka and for your feedback. We regret that some of services were provided below the mark and you were vexed at it. Hotels management will pay close attention to your comments regarding services and staff and will take immidiate actions to improve. We do hope that you will give us a chance to vindicate our status and will choose Mamaison All-Suites SPA Hotel Pokrovka for your stay again. Best regards, Maria Kozlinskaya Operations Manager
2 out of 5
by A verified traveler

Posted Nov 15, 2015 on Hotels
Sehr schlechte Matratz, Federkern lag bereits frei, auf Anfrage wurde sie gegen eine andere schlechte getauscht. Frühstücksbüffet sehr gut. Freundlichkeit des Personals verbesserungswürdig.
4 out of 5
by AYKUT

This traveler left a rating score only Posted Sep 29, 2015 on Hotels
4 out of 5
by Elena from Москва

Не соответствие отеля с 5 звездами

Posted Sep 18, 2015 on Hotels
На ресепшене встретили не очень так приветливо. Вас заранее оценивают к какому социальному классу вы относитесь. В номере для двоих набор для душа и шапочка были только на одного человека!!!!! Халаты были без поясов.Одна вешалка!!!! Стеклянная дверь в санузле шатается и плохо передвигается. Еда, явно не отеля 5 звезд. Такую можно заказать в любой кафешке. В итоге выяснилось, что поселили не в тот номер, который был забронирован. Как-то на отель 5 звезд все это не очень тянет!!!! Платите за одно, а получаете совсем другое. Единственное, что понравилось это бассейн и хамам.
5 out of 5
by Mateusz from Warsaw

Great rooms and friendly staff

Posted Sep 11, 2015 on Hotels
Very nice hotel with big and comfortable rooms. Felt like a home away from home. Staff was very friendly.Not sure about the food, was only there for 1 night and didnt have time for breakfast. Quite central location.
Comment from Hotel Management
Feb 20, 2016
Dear User "Mateusz", We appreciate your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka Moscow and the comment about your experience. We are looking forward to welcome you back to our hotel. Best regards, Maria Kozlinskaya Operations Manager
5 out of 5
by A verified traveler from New York

Excellent hotel with Awesome Spa & Sauna.

Posted Aug 24, 2015
Great hotel. Location is very good. Our favorite was the Spa/Sauna... It is awesome. The breakfast is very good and we suggest that it added as a package if you can. Will definitely stay at this hotel on our next visit to Moscow!
Comment from Hotel Management
Dec 23, 2015 by Maria Kozlinskaya, Hotel Management
Dear User "Garrett", Thank you very much for your time to leave this great review about our hotel and for your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka Moscow. We are looking forward to welcome you back! Best regards, Maria Kozlinskaya Operations Manager
4 out of 5
by A verified traveler

Bra business hotell

Posted Jun 22, 2015 on Hotels
Bra business hotell men bekväma rum, bra frukost och med Gym, pool och Spa som extra krydda. Bra value for money!
4 out of 5
by A verified traveler from Frankfurt

Gut gelegenes gut ausgestattetes Hotel

Posted Jun 9, 2015
Pros: Ruhig, gute Ausstattung, zentrale Lage mit Bushaltestelle direkt vor der Tür
Zimmer mit Miniküche, gut aufgeteilt und geräumig. Für zwei Personen war eine Espressotasse etwas wenig, aber ansonsten war alles vorhanden und in gutem Zustand.
5 out of 5
by Markus from Schweiz

Zentrale Lage, komfortable Suite, kleiner SPA

Posted May 30, 2015 on Hotels
Das Hotel liegt sehr zentral und doch sehr ruhig, Roter Platz zu Fuss in ca. 20 Minuten erreichbar, Metro ca. 10 Minuten entfernt, diverse Cafes und Restaurants in der Nachbarschaft. Suiten sind komfortabel und relativ gross. Der SPA Bereich ist schön gemacht aber relativ klein. Preis-Leistung ist fair.
5 out of 5
by Mariya from Moscow

Great hotel

Posted Apr 21, 2015 on Hotels
Super. We got an upgrade to suite. The staff was very attentive
Comment from Hotel Management
Feb 20, 2016
Dear User "Mariya", On behalf of Mamaison All-Suites SPA Hotel Pokrovka team let me thank you for your choice to stay with us. We are looking forward to welcome you back soon. Best regards, Maria Kozlinskaya Operations Manager