Ratings based on 168 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA, USA

Good balance of price vs location, but hidden fees

Posted May 28, 2017
Moscow isn't a cheap city. We paid to book the room for 3 people - any reasonable hotel should know that means it means minimum two beds. Expedia confirmation email states that no confirmation with hotel is necessary. We were surprised to find upon arrival that while the hotel did have my reservation, they did not have any two bed rooms available (standard 2 queen/full bed), and was charged extra to add a bed to a king bed room. There is no couch in the room so we had to pay the extra fee. However we were allowed to check in early. Hotel was clean and located in nice area. 24hr pool/fitness/jacuzzi. Apart from the fee for extra bed (that I feel is mess up on either the hotel or Expedia's part), I had a pleasant stay. I was on the side of building facing construction but could barely hear it. There IS big construction going on on the side of front entrance. So just be aware of you are sensitive to noise. This also made arriving/departing from hotel tricky with construction plus extra traffic in the area. It would have been nice for hotel to email confirmed guests information about best way to arrive given the construction.
Comment from Hotel Management
May 30, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Christine, Thank you for choosing the Marriott Royal Aurora Hotel for your Moscow stay and for taking the time to share your feedback with us. Please accept our sincere apologies for the inconveniences you experienced. We take great pride in ensuring our guests' satisfaction. Unfortunately, we did not meet your expectations this time. Our goal is to address your concerns so that we can ensure you have an exceptional experience upon your next visit. We do hope that you will give us another chance to make your stay most pleasant. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Luxury Hotel next to Bolshoi Theatre

Posted May 14, 2017
This is one of the best hotel we had ever been to. The area is full of shops and restaurants. We love the swimming pool, hot tub and the steam room the most. We felt safe walking around even at night. It is walking distance to Red Square, Abat Street, the famous Moscow McDonald, and the Bolshoi Theatre. All is about 10- 20 minutes walk. If you don't like walking, the metro is just in front of the theatre which is about 5 -10 minutes walk. However the metro is underground and consists of many steps and walking. We prefer walking on the streets and see more interesting buildings and getting more fresh air. Moscow metro are beautiful!!! One must not missed.
Comment from Hotel Management
Jun 1, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Guest , Thank you for painting such a fantastic image of our hotel. I was thrilled to note that you were impressed with the location of our property as well as with our service. I truly hope that you would keep coming back to us and that you would consider our hotel your home away from home! With kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel close to City Center

Posted May 8, 2017
Very friendly and helpful staff, close to Red Square and the main sights
Comment from Hotel Management
Jun 1, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear guest, Thank you for taking the time to share your review about your recent visit to the Marriott Royal Aurora. I am delighted that you enjoyed your stay with us. We like to ensure that our guests feel comfortable and welcome from the moment they arrive. It is wonderful to know that we managed to meet your expectations. I hope that we have the opportunity of welcoming you back to the hotel soon. Yours sincerely, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 18, 2017 on Hotels
5 out of 5
by mark

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear mark, Thank you for visiting our hotel. It was a pleasure to have you as our guest and we are happy that you very much enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Sinan Koseoglu | General Manager | Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler

Exelent hotel exelent place near all turistic plac

Posted Oct 4, 2016 on Orbitz
Pros: Near from turist areas and very confortable
Cons: the hotel is exelent , bar is a expensive
Location: near red plaza and boshi teather u can walk
Exelent hotel , exelent breakfast, if u want to know the moscow donwtonw and turis area this is one of u best choices, is a really confortable hotel near from the best turistic areas in moscow
Comment from Hotel Management
Nov 1, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Manuel, Thank you for painting such a nice image of our hotel. I was happy to note that you were impressed with the location of our property as well as with our services. I truly hope that you would keep coming back to us and that you would consider our hotel your home away from home! With warm regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted Sep 21, 2016
Great hotel, well situated within walking distance from Bolshoi theatre and main attractions. Staff very helpful!
Comment from Hotel Management
Sep 27, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you for your kind words following your recent stay with us at the Marriott Royal Aurora. I was happy to read that you enjoyed your stay and I have passed on your kind words to the team. We will all be delighted to see you back in the Marriott Royal Aurora. Best regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2016 on Hotels
5 out of 5
by A verified traveler

Treat yourself

Posted Sep 18, 2016 on Hotels
The location is hard to beat and the hotel staff are very friendly and seem very happy to help. I would love to stay here again.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your valuable feedback following your recent stay with us at the Marriott Royal Aurora, I will be delighted to share it with our team. We will all be glad to see you back in the Marriott Royal Aurora. Best regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Exceptional hotel close to the bolshoi

Posted Sep 12, 2016
This is an exceptional hotel 5 minutes from the bolshoi theatre, 10 minutes from Red Square. i would definitely go again and stay here.
Comment from Hotel Management
Sep 21, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear james, Thank you very much for you feedback and your kind words. I am happy to see you were satisfied with your stay, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager