Ratings based on 203 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 8, 2018
Pros: Cleanliness Location Friendly Staff ATM etc etc etc
Cons: I haven't noticed any opportunity for improvements
Location: PERFECT LOCATION with several different things to do in a very short distance.
It was the BEST experience ever. The hotel staff is extremely friendly, the facilities are just fantastic. We loved the breakfast area with the amazing glass roof and i should also mention the buffet itself and its variety. Deeply appreciated the special offer for an early check in with being asked and the room they gave me was just great, perfect size and speechless comfort. Could not miss to mention the housekeeping crew setting the room cleanliness with a high standard. The location was exactly what i was expecting, after some research prior to make the booking, i picked the Marriot and it was the right decision, close to the major landmarks and surrounded by several restaurants, bars and stores to fulfill every taste. Long story short.... me and my family absolutely LOVED Marriot Moscow Royal Aurora and without a doubt, whenever i return to Moscow i will not take any risk... i will be right there with Marriot Aurora.
Comment from Hotel Management
Apr 9, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for providing such a great feedback. I am happy that you enjoyed your experience of staying in our hotel. We do pride ourselves on delivering the brilliant hotel's experience exclusively to our guests. And for us it was an honor to serve you. Thank you and best wishes Yours sincerely, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Great hotel great location

Posted Mar 24, 2018
Can not fault it, nice hotel in a great location. Really exclusive area
Comment from Hotel Management
Mar 26, 2018 by General Manager, Hotel Management
Dear krich, Thank you for choosing the Marriott Royal Aurora Hotel when visiting Moscow and for taking the time to write a review. We are delighted that your stay with the Moscow Marriott Royal Aurora Hotel was enjoyable. We look forward to seeing you again when your travels bring you back to Moscow and in the meantime I wish you well. Sincerely, Marina Skokova | General Manager| Marriott Moscow Royal Aurora
5 out of 5
by A verified traveler

Posted Mar 10, 2018 on Hotels
Comment from Hotel Management
Mar 12, 2018 by General Manager, Hotel Management
Dear Svetlana, Thank you for visiting our hotel and taking the time to write a review. Sincerely, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler

centrally located, friendly staff eager to please

Posted Feb 25, 2018
Pros: location, cleanliness, service ,
Cons: some vendor machines perhaps with chips, soft drinks, chocolates etc...
Location: close to Red Square and shopping. Because the hotel is not close to mid shopping i.e. snacks and fast food etc...vendor machines could be a solution
I enjoyed my stay, would re]commend the hotel to my friends and will return back when in Moscow.
Comment from Hotel Management
Feb 27, 2018 by General Manager, Hotel Management
Dear Sharif , Good to know that you enjoyed your stay. And thank you for recommending us to your friends. For us it is the highest index of our performance. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Thank you and best wishes, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice hotel in the center

Posted Oct 18, 2017
Pros: Location. From the hotel you can walk to almost everywhere in the center of Moscow: Kremlin, Arbat, Tverskaya, Bolshoi, Tretyakovskaya, and many other
Cons: The pool
Location: Excellent location
This is a nice but comparatively to such of the same level in the U.S - pricey. Just beware of that. The hotel needs to tell some of their staff to learn to smile, in particular those who man the entrance into the hotel. They are frowning all the time.
Comment from Hotel Management
Oct 22, 2017 by General Manager, Hotel Management
Dear Jay, Thank you for choosing the Marriott Royal Aurora Hotel when visiting Moscow and for taking the time to share with us your feedback concerning your stay. We appreciate all comments from our guests that we believe helps us to improve our service and your comment is deffinately one of them. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please accept our sincere apologies for the inconvenience you may have experienced. And we hope to welcome you again whenever your travel brings you back to Moscow. Sincerely, Marina Skokova| General Manager| Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler from Merseyside

Hotel and Staff

Posted Aug 22, 2017
Absolutely fantastic Hotel and Staff exceeded all our expectations. Moscow was sensational blew me away, I was really taken aback by its beauty, all of the people we met were exceptionally warm. Would go again
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Paul, Thank you for providing such great feedback. I am happy that you enjoyed your experience of staying in our hotel. We do pride ourselves on delivering the brilliant hotel's experience exclusively to our guests. It was an honor to serve you. We all look forward to welcoming you back again. Kind regards, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler from Jerusalem, Israel

Elegant hotel 10 minutes from the Kremlin.

Posted Aug 10, 2017
Pros: The room was spacious, and the breakfast was excellent. The area is perfectly safe 24/7.
Cons: Everything was perfect.
Excellent hotel, close to the Kremlin and the Red Square, in one of the trendiest streets of Moscow. Right on one of the pedestrian streets with many bars and restaurants, yet quite and cozy. The staff speaks good English, is very helpful, and kind. The Bolshoi theater is one block away, as well as three elegant shopping centers. The metro is 6 minutes walking distance.
Comment from Hotel Management
Aug 13, 2017 by General Manager, Hotel Management
Dear Giora, Comments like yours make us proud and give us the extra energy to move forward. I would like to thank you for taking out of your valuable time to share your comments with us on this platform. Hoping to host you again in the Moscow Marriott Royal Aurora hotel in the nearest future. Sincerely, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
4 out of 5
by Pratap

Posted Jul 17, 2017 on Hotels
Good service, great location. Maintained clean, but finer maintenance like AC and plumbing a little spotty.
Comment from Hotel Management
Jul 24, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Pratap, Thank you very much for you feedback and your kind words, this is extremely important to all of us. I am happy to see you were satisfied with our hotel and service, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
by Attila

Happy with our choice

Posted Jul 16, 2017 on Hotels
Room we stayed was perfect for 3nights stay. Large, comfortable, clean, bathroom is 5* standard, no noise. Breakfast also very good, crew is super polite, responsive, kind. Location: RedSquare 10mins, metro station 7mins walking. Neighborhood: Restaurants, bars, shopping, hotels Perfect choice to discover Moscow, i'll stay here next time too.
Comment from Hotel Management
Jul 24, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Attila, Thank you for choosing the Marriott Royal Aurora as your host for your recent visit to Moscow. We are happy to read that we were able to meet your expectations with the hotel location and the service provided by our staff. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to Moscow. Yours in service, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, good location

Posted Jul 14, 2017
Friendly and helpful stuff across the board, fantastic service, excellent location, nice rooms and well maintained and a very good breakfast
Comment from Hotel Management
Jul 26, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you so much for taking the time to comment on your recent stay with us here at the Marriott Royal Aurora. I am pleased to read that our team’s service was particularly enjoyed by you and it was truly our pleasure to have welcomed you to the hotel. I do hope you will be back to Moscow soon and do please let us know if we can help with those plans. Kind regards, Ekaterina Zhuravleva Guest Service Manager