Ratings based on 50 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted Sep 21, 2016
Great hotel, well situated within walking distance from Bolshoi theatre and main attractions. Staff very helpful!
Comment from Hotel Management
Sep 27, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you for your kind words following your recent stay with us at the Marriott Royal Aurora. I was happy to read that you enjoyed your stay and I have passed on your kind words to the team. We will all be delighted to see you back in the Marriott Royal Aurora. Best regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Exceptional hotel close to the bolshoi

Posted Sep 12, 2016
This is an exceptional hotel 5 minutes from the bolshoi theatre, 10 minutes from Red Square. i would definitely go again and stay here.
Comment from Hotel Management
Sep 21, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear james, Thank you very much for you feedback and your kind words. I am happy to see you were satisfied with your stay, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel in a perfect location

Posted Aug 18, 2016
Pros: Perfect location
Cons: Would prefer an bathroom with only a shower
Location: Perfect location behind Bolshoi Theater. Convenient walk to Metro, Red Square etc.
Everything was as expected for a 5 star hotel. The free wireless internet came in handy as I work while on vacation.
Comment from Hotel Management
Aug 30, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you very much for you feedback and your kind words, this is extremely important to all of us. I am happy to see you were satisfied with our hotel and service, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near to red square..and shopping area

Posted Aug 4, 2016
Nice hotel, good staff and clean room. Near to red square and shopping area all are accessible.
Comment from Hotel Management
Aug 29, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you very much for you feedback, this is very important to all of us. I am happy to see you were satisfied with our hotel and service, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Amazing staff and location!

Posted Jul 5, 2016
Our stay at this hotel really exceeded my expectations. It is in a perfect location - walking distance from the Kremlin, Red Sq., the Armory Museum, St. Basil's Catbedral, the hop-on-hop-off bus tour, high-end fashion stores, and luxury restaurants. The other hotels that are of the same caliber are in places undergoing massive reconstruction - at least during the time I went - and are far from the luxury clothing retailers and restaurants. Also, those hotels are in EXTREMELY crowded locations to the point that it's uncomfortable to walk. Instead, I found the Aurora in a much quieter and elegant location. The staff is amazing and definitely to five-star standards. They upgraded us to a junior suite and offer 24/7 room service. They also speak English very well - everyone from the door man and bell boy to the receptionists and managers. Please note, however, that despite the fact that this hotel is in a beautifully-designed building, it may need some upgrades - but everything else was so positive about our experience that it overwhelmed that shortcoming. In short, I would stay at this hotel again in a heart beat.
Comment from Hotel Management
Jul 8, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Sarah, I am very pleased to read your beautiful review following you stay at the Marriott Royal Aurora. It gives me great pleasure to hear that you enjoyed the facilities and service provided by my team. I have shared your review with everyone here and they are all delighted with your amazing feedback. I look forward to welcoming you back at the Marriott Royal Aurora in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
3 out of 5
by A verified traveler from New York

Posted Jul 4, 2016
Pros: Close to Kremlin, walking distance to the attractions
Location: Great location
Over priced. No iron and coffee maker in the room.
Comment from Hotel Management
Jul 7, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear lena, First of all, I would like to thank you for choosing Marriott Royal Aurora for your Moscow stay. I am sorry to see that you were not fully satisfied with our services, and I do hope to rectify that with you upon your next arrival. Regarding the iron and coffee maker - every hotel room is equipped with the iron and the ironing board as well as tea/coffee facilities. We do hope to welcome you back in Aurora in the near future and we will do our best to make your stay most enjoyable. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sidcup

Stay here!!!

Posted Jun 2, 2016
Pros: The room, staff and breakfast!
Cons: Nothing!
Location: Great location for visiting the Kremlin, Red Square, St Basil's Cathedral, Gym and shops at Okhotny Ryad.
Lovely hotel in a great location, 10 mins walk to Red Square and nearest Metro station. The local area is very clean with designer shops close by. The staff were welcoming and very helpful and I have no hesitation in recommending this wonderful hotel. If we were to return to Moscow, I would definitely stay here again.
Comment from Hotel Management
Aug 30, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Janey, I am very pleased to read your beautiful review following you stay at the Marriott Royal Aurora. It gives me great pleasure to hear that you enjoyed the facilities and service provided by my team. I have shared your review with everyone here and they are all delighted with your amazing feedback. I look forward to welcoming you back at the Marriott Royal Aurora in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, England

Super Hotel walking distance to Kremlin & Red Sqre

Posted May 17, 2016
Great hotel with spa, gym, pool and room service being available 24 hours. Hotel staff are welcoming and friendly. Hotel is walking distance to Kremlin and Red Square...30 -45 min walk to Gorky Park where you can pick up a worthwhile River Cruise. The staff are well presented and have good English. Rooms are spacious and clean with a well stocked mini bar. We stayed here for my 50th birthday which was acknowledged by the staff as when we returned to our room after a days sightseeing we were delighted to find champagne and fruit awaiting us all compliments of the hotel. This hotel certainly made us feel special and important to them.
Comment from Hotel Management
May 31, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Sue, Thank you for you fantastic review following you recent stay at the Marriott Royal Aurora. It am delighted that you had such a wonderful stay with us and to hear that the service was immaculate, the staff very friendly, attentive and professional. I have shared your feedback and they are all delighted with your amazing feedback. I look forward to welcoming you back in the very near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Uncomfortable sleep

Posted Feb 26, 2016
The hotel location was great and the staff were really nice however the bed was really uncomfortable.
Comment from Hotel Management
Feb 29, 2016 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you very much for your feedback and for your comment, this is very important to us. I do hope that for your next visit you will choose Marriott Royal Aurora, and we will do our best to make your stay most comfortable. With best regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

I have found my Moscow hotel!

Posted Dec 9, 2015
Pros: Location, service
Cons: The taxi service pricing at the concierge could be a bit more competive. You can negotiate with the taxis out front for half the price.
Location: Very central location. You can find everything within walking distance
This will be my hotel of choice in Moscow from now on! The staff was amazing from the moment we walked in and the room looked like it was recently redone. The bed was just right with lush pillows. Located in the midst of great shopping and eating, it is a very nice neighborhood to just wander around to enjoy the city and architecture. You can take a short walk to The Kremlin and Red Square. There is a great variety of cafes and restaurants within blocks of the Royal Aurora. We were there for my 35th birthday and while we were relaxing in our room the butler service surprised me with a complementary champagne service. If you are looking for the best American hotel this is the one. Thank you to everyone that took care of us!
Comment from Hotel Management
Dec 14, 2015 by Ekaterina Zhuravleva, Hotel Management
Dear Jaesteven, I am very pleased to read your beautiful review following you stay at the Marriott Royal Aurora. It gives me great pleasure to hear that you enjoyed the facilities and service provided by my team. I have shared your review with everyone here and they are all delighted with your amazing feedback. I look forward to welcoming you back at the Marriott Royal Aurora in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager