Amazing staff and location!
Posted Jul 5, 2016
Our stay at this hotel really exceeded my expectations. It is in a perfect location - walking distance from the Kremlin, Red Sq., the Armory Museum, St. Basil's Catbedral, the hop-on-hop-off bus tour, high-end fashion stores, and luxury restaurants. The other hotels that are of the same caliber are in places undergoing massive reconstruction - at least during the time I went - and are far from the luxury clothing retailers and restaurants. Also, those hotels are in EXTREMELY crowded locations to the point that it's uncomfortable to walk. Instead, I found the Aurora in a much quieter and elegant location. The staff is amazing and definitely to five-star standards. They upgraded us to a junior suite and offer 24/7 room service. They also speak English very well - everyone from the door man and bell boy to the receptionists and managers. Please note, however, that despite the fact that this hotel is in a beautifully-designed building, it may need some upgrades - but everything else was so positive about our experience that it overwhelmed that shortcoming. In short, I would stay at this hotel again in a heart beat.
Comment from Hotel Management
Jul 8, 2016 by Ekaterina Zhuravleva, Hotel Management
I am very pleased to read your beautiful review following you stay at the Marriott Royal Aurora. It gives me great pleasure to hear that you enjoyed the facilities and service provided by my team.
I have shared your review with everyone here and they are all delighted with your amazing feedback.
I look forward to welcoming you back at the Marriott Royal Aurora in the near future.
Guest Service Manager