Ratings based on 181 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kaltenbrunn, GE

Christmas Vacation in Moscow

Posted Dec 29, 2016
Pros: Reception was a breeze; lobby, elevator, halls and room were clean and fresh. Room a little snug with just enough space to move around the bed.
Cons: Breakfast to expensive. 1300 rubles ($21) p/p. We ate on Arbat Street, MyMy (MooMoo) a black/white cow theme, 900 rubles for 2. A lot of great food!
Location: Smolenskaya metro 50 meters; Arbat Street 100 meters away. John Bull English Pub between the hotel and the Metro Station. Big plus! Ask reception!
A fabulous 5 day Christmas holiday to be cherished forever!
Comment from Hotel Management
Dec 31, 2016 by Rooms Division manager, Hotel Management
Dear Lana and Roger! Thank you for sharing your 5 star review of your recent stay with us at Mercure Arbat Moscow hotel.We are very happy that you enjoyed our superb location, liked service performed by the team and generally had a comfortable stay. In regards to the breakfast price I would like to mention that it is one of the best price/quality offers you can find in Moscow. Moreover our buffet breakfast menu complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, herring and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano, Espresso or Cappuccino), tea (black or green), hot chocolate drink, sparkling wine. We rotate the hot dishes every day to give more variety and choice to our long-staying guests. I would also like to advise you that some of our package room rates include breakfast: "Business Package" or "Ready to Visit Package". There is also special internet offer for breakfast on the price 999 rub. We will be happy if it makes your stay with us more comfortable. We look forward to providing you another seamless experience at Mercure Arbat in the near future. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
Great hotel, great location. 1 minute from famos Arbat pedestrian street with lots of places to shop for souveniers and a few nice restaurants. 15 minutes drive to Kremlin in trafic (approx. 2 miles). 24-hour "7th Continent" supermarket 4 minutes away on foot. Freindly staff, great breakfast, good bar.
Comment from Hotel Management
Dec 31, 2016 by Rooms Division manager, Hotel Management
Dear Valued Guest! Thank you for sharing your positive feedback of your experience with us at Mercure Arbat Moscow hotel. I am delighted that you highlight our superb location, rooms and high level of service displayed by the team. We highly appreciate your willingness to stay at Mercure Arbat on your next visit to Moscow. We will be extremely happy to see you again very soon! Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Dec 11, 2016
great location, close to MTR, friendly staff, very clean room.
Comment from Hotel Management
Dec 31, 2016 by Rooms Division manager, Hotel Management
Dear Valued Guest! Thank you for sharing your positive feedback of your experience with us at Mercure Arbat Moscow hotel. I am delighted that you highlight our superb location, rooms and high level of service displayed by the team. We highly appreciate your willingness to stay at Mercure Arbat on your next visit to Moscow. We will be extremely happy to see you again very soon! Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and staff

Posted Sep 6, 2016
Very clean, modern, with excellent staff and location. Breakfast buffet was amazing . Ask about the breakfast package included with the room. Unfortunately I did not ask about this so I had to pay 1300 roubles $26 cnd. Well worth the price though.....
Comment from Hotel Management
Sep 21, 2016 by Elena Gorodinskaya, Hotel Management
Dear Valued Guest! Thank you for the gracious compliments of Mercure Arbat Moscow hotel. We greatly appreciate you taking the time to write such a wonderful review. We are pleased to learn that you found our staff to be welcoming and that you took full advantage of our fantastic location. We look forward to welcoming you back and hope to provide you with another pleasurable experience. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near metro and Arbat St.

Posted Aug 18, 2016
Nice rooms, within a block of a metro station. Around the corner is Arbat st. a pedestrian promenade.
Comment from Hotel Management
Aug 22, 2016 by Elena Gorodinskaya, Hotel Management
Dear Valued Guest! Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience. I am delighted that your stay was excellent and that you took full advantage of our fantastic location. We will be extremely happy to see you again very soon! Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the city centre

Posted Aug 9, 2016
Pros: Facilities condition, newness of the hotel.
Cons: N/A
Location: Excellent location, a lot of attractions around with New and Old Arbat next to the hotel
A very nice hotel in the city centre in close proximity to all amenities and attractions Moscow can offer. Perhaps the best price / quality combination for the market. Hotel looks and feels very new with all facilities in excellent condition. The hotel staff is pleasing and attentive. The only point is that the rooms' layouts seem to be different for the same price category, which is a bit unusual and can put you at disadvantage, so please do ask the staff about the rooms when chI checking-in!
Comment from Hotel Management
Aug 13, 2016 by Rooms Division manager, Hotel Management
Dear Valued Guest! Let me thank you for sharing your feedback following your recent stay at Mercure Arbat Moscow hotel! We are happy to read that you were satisfied with your stay and that service performed by our staff exceeded your expectations. Regarding size of the rooms I would like to tell that Mercure Arbat Moscow Hotel building is Russian cultural heritage belonging to the beginning of the 19th century. This is the reason why each room keeps its historical individuality. But all rooms (also their décor and size) are constructed in compliance with the international standards. Nevertheless if you don’t feel comfortable in such room please let us know and we will offer another room if there are any other available. Once again we are very grateful for your feedback and sincerely hope that you will stay with us in the nearest future. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel. Right next to Metro line.

Posted Aug 4, 2016
Very close to old Arbat Street which is tacky but has mAny restaurants. Pretty Close to White Rabbit, a terrific restaurant. great staff with excellent English. Very modern bathroom, safe, TV.
Comment from Hotel Management
Aug 6, 2016 by Mercure Arbat Moscow, Hotel Management
Dear Valued Guest! Thank you for sharing your 5 star review of your recent stay with us at Mercure Arbat Moscow hotel. I am delighted that you highlight our fantastic location, well appointed rooms & the high level of service offered by the team. We do hope to see you again very soon! Best regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

My fifth time.

Posted Jul 22, 2016
Pros: Very familiar and easy atmosphere. Smiling, engaging staff (which is a treat in Russia)
Location: One block away from a nice walking street with shops and restaurants. Across from a train station.
This is the fifth time i've stayed at the Mercure Arbat in Moscow. The helpfulness of the staff continues to improve. i was quite pleased with the welcome we received upon arriving.
Comment from Hotel Management
Aug 1, 2016 by Mercure Arbat Moscow, Hotel Management
Dear Brian! Thank you for choosing us for the fifth time and posting a great review of your stay at Mercure Arbat Moscow hotel. We always enjoy reading fabulous feedback about the staff, especially when the team have gone the extra mile to exceed our guest's expectations. We only hope we will have the pleasure of offering you a warm welcome as a returning guest very soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Experience of someone with limited mobility

Posted Jul 4, 2016
Pros: The attention and friendliness of the staff and the location
Cons: Milk for tea in the room maybe. Although we were given a jug when we asked anyway.
Location: Moscow is just a metro ride away and you have to check out the metro stations - one of the top ten things to do in Moscow
The hotel is just across from the Smolanskaya metro Station and getting around is easy. We were in a lovely room but only for one night when the duty manager. (sorry, it's terrible, can't remember her name) and Antonina moved us to an accessible, privilege room. I had not requested this but they simply suggested we would be more comfortable there. Elena and Valentino were also very helpful too. They told us of places to go and the hotel is right at the bottom of Arbat St. Well worth a wander along with. Shops, cafés, restaurants and artists. Don't stop for the men in cuddle suits who offer to take your photo, unless you want to pay 500 roubles each, but apart from that yo don't get hassled. We ate in the hotel twice and both times it was delicious.
Comment from Hotel Management
Jul 7, 2016 by Elena Gorodinskaya, Hotel Management
Dear Barbara! Thank you very much for your time to leave so glowing and detailed review of Mercure Arbat Moscow Hotel on Expedia.com! We are happy to know you found our hotel to be convenient for the good rest and appreciated an upgrade. I am absolutely thrilled that you mention Antonina, Elena and Valentina from our reception team. They really to try and create a 'home away from home' for all of our guests, and I am delighted that they have delivered! We are always glad to be at your service. Looking forward to welcoming you at our hotel again during your next trip to Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service and staff

Posted Jun 6, 2016
Pros: Everything.
Cons: Pork sausage for breakfast instead of chicken.
Location: The hotel is well situated for the Metro stations (2 mins walk) and Arbat street which is full of life and places to eat.
The level of service at this hotel was excellent. The staff were helpful, attentive and friendly from the moment I arrived. If only staff in the UK hotels were like this! The rooms were as new and spotless and cleaned every day. I have travelled globally and I would say this is one of the best places for service I have ever stayed in.
Comment from Hotel Management
Jun 23, 2016 by Elena Gorodinskaya, Hotel Management
Dear Valued Guest! Thank you so much for taking the time and posting such a positive and exciting feedback regarding your recent stay at Mercure Arbat Moscow hotel and recommending us to Expedia.com readers. We are very honored to be valued by you as one of the best places you’ve ever stayed in. We highly appreciate it as it is our main goal to make your stay enjoyable and pleasant! We will be extremely happy to meet you at Mercure Arbat Moscow Hotel on another visit to Moscow. Warmest regards, Elena Gorodinskaya Front Office manager Mercure Arbat Moscow