Ratings based on 464 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from California

NEED A VISA TO STAY HERE

Posted Jul 16, 2017
I actually cannot comment on the quality of the hotel because we did not stay here. After flying into Moscow from Budapest, arriving at 12 AM, we had a 12 hour layover, so I booked Novotel. Nowhere did it warn me that we needed visas to stay here. It is outside of the transit zone of the airport. I don't know if this is Expedia's fault, or Novotel's, but we had to stay in the Moscow airport overnight (family of five), and try to sleep on their chairs (they all have armrests). I don't think I will ever go with Expedia again. Very disappointed.
Comment from Hotel Management
Jul 19, 2017 by Novotel Airport Sheremetyevo, Hotel Management
Dear Guest! Thank you very much for the feedback. You are absolutely right that due to Russian migration law guests have the right to stay at the territory of Russian Federation and to be accommodated at the hotel only if they have a Russian Visa. We advise all our guests to communicate with our reservation department to get correct information. We sincerely hope that we will have a chance to welcome you at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Sincerely, Sergey Ryltsov, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miramar, FL

A bit dated

Posted Jun 27, 2017
Pros: location clore to the airport
Cons: bathrooms
I don't know if all rooms are like mine but the bathroom needs a make over. Beds, pillows, linens, great and comfortable. Rooms are huge.
Comment from Hotel Management
Jun 30, 2017 by Novotel Airport Sheremetyevo, Hotel Management
Dear Victor! Thank you very much for your feedback addressed to "Novotel Airport Sheremetyevo". We are very glad that you enjoyed your stay and that we were able to meet your expectations. As for the bathrooms, let us inform you that we renovate hotel room capacity and public areas gradually not to disturb our guests. Special thanks for all the positive moments mentioned in your review. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager
1 out of 5
by A verified traveler from UK

Don't be fooled!

Posted Jun 15, 2017
Pros: nothing
Cons: accessibility?
Location: you can hang out in the airport feeling ripped off and promising yourself it's the last time you'll use expedia, or you can get on with your life like
...into thinking this hotel is good to stay at as you pass through the airport, as more than one Expedia review had described (including expedia.co.uk). You are no longer allowed to go to the hotel unless you have a full visa (expensive for single night). There are other hotels INSIDE the airport that you can go to. I lost $106, plus the international phoning and time. The manager, Igor I think, said yes yes yes no problem we will give me a refund but he didn't. Expedia gave me $50 to shut me up (after several calls) - not really good enough. Hope this review is kept to warn other people. Wish I had seen a review like this.
Comment from Hotel Management
Jun 19, 2017 by Novotel Airport Sheremetyevo, Hotel Management
Dear Dave! Thank you very much for your feedback addressed to “Novotel Sheremetyevo Airport”. Your comments are very important for us. As for existing situation, please let me explain some moments. Due to Russian migration law guests have the right to stay at the territory of Russian Federation and to be accommodated at the hotel only if they have a Russian Visa. We advise all our guests to communicate with our reservation department to get correct information. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Atlanta

Nice hotel near airport. Pickup by van is good.

Posted May 23, 2017
Pros: It is quiet and stable, no one making noise in the hallways.
Cons: Breakfast.
Location: Not much, stayed here because close to airport.
Improve the breakfast bar and this would be a much better hotel.
Comment from Hotel Management
May 25, 2017 by Novotel Sheremetyevo Airport, Hotel Management
Dear Phil! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay. We are glad to find out that you appreciated your stay with us. Accept our thanks for your kind words regarding our transfer service. As for the breakfast - we will share your comments to our restaurants and bar management. Guests’ comments are very important for us because it helps us in our daily work of our perfection. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel very close to the airport!!

Posted May 22, 2017
They have a shuttle service that will pick you up and return you to the airport.
Comment from Hotel Management
May 25, 2017 by Novotel Sheremetyevo Airport, Hotel Management
Dear Guest! We are very grateful to you for choosing “Novotel Sheremetyevo Airport” and for your review. It is a great pleasure to find out that you appreciated your stay with us. We always try to follow the standards of Novotel group and provide our guests with perfect conditions for the rest. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

I have stayed here many times

Posted May 11, 2017
Pros: Everything except breakfast was fine.
Cons: Breakfast items need be fresh baked and fresh fruits, not out of a can.
Location: N/A
I was not satisfied with breakfast food. Food was not fresh, but tasted more like processed food. This hotel use to use fresh products but now they have changed.
Comment from Hotel Management
May 14, 2017 by Novotel Sheremetyevo Airport, Hotel Management
Dear Phil! Thank you for choosing “Novotel Sheremetyevo Airport” and for your review. It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service. As for the breakfast, let us assure you that we will share your comments with our Restaurant management and will do our best to improve quality of food. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Good location

Posted Apr 15, 2017
The staff are excellent and very helpful. The restaurant is very good in producing tasty food. Location to airport is perfect. No problem with using English.
Comment from Hotel Management
Apr 19, 2017 by Novotel Airport Sheremetyevo, Hotel Management
Dear Theo! We appreciate you taking time to share your impressions regarding your stay with us. We are very glad that you enjoyed your stay and that we were able to meet your expectations. Your positive feedback inspires us to improve quality of service day by day. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Sincerely, Sergey Ryltsov, General Manager
5 out of 5
by A verified traveler

Excellent Hotel

Posted Apr 10, 2017 on Hotels
Amazing experience, excellent service, room very comfortable, clean and good experience all around
Comment from Hotel Management
Apr 13, 2017 by Sergey Ryltsov, Hotel Management
Dear Guest! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". We try to do our best to provide perfect service for our guests and your positive feedback is our greatest reward. Special thanks for all the positive moments mentioned in your review. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Sincerely, Sergey Ryltsov General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
It was good stay for our parents! Close to the airport if you need to fly in the morning.
Comment from Hotel Management
Apr 1, 2017 by Novotel Airport Sheremetyevo, Hotel Management
Dear Guest! Thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad to know that your parents appreciated quality of provided service. We try to make our guests feel like home. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel close to the airport

Posted Mar 15, 2017
good for overnight stay in the airport, rooms are clean, the staff is friendly
Comment from Hotel Management
Apr 1, 2017 by Novotel Airport Sheremetyevo, Hotel Management
Dear Guest! We appreciate you taking time to share your impressions regarding your stay with us. It is our priority to provide the best service and make your stay memorable and joyful. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Sincerely, Sergey Ryltsov General Manager