Ratings based on 775 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not a five-star hotel but in good location

Posted May 5, 2017
Pros: Location and friendly, helpful staff.
Cons: Almost everything.
Location: Good location with a lot of different restaurants and fashion boutiques nearby.
The hotel is definitely not a five-star facility but more of a four-star property enjoying good location. The room was a bit cramped, there was no bath tube, only shower, and the TV screen was the size of a laptop without an adjustable screen format. However, the staff was nice and helpful.
Comment from Hotel Management
May 12, 2017 by Svetlana Khardikova, Hotel Management
Dear guest, Thank you for your recent stay with us and reviewing our property. We are delighted that you enjoyed the hotel location. We have 2 types of rooms: with a bath tube & with a shower. We are always ready to change the room if we have a free rooms. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. We appreciate your comments, and hope that you will give us another chance to be of service.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent situation - very close to city centre.

Posted Apr 12, 2017
Pros: Proximity to Red Square and the key historic sites. The ambience is great and the high quality breakfast an added bonus.
Cons: Nothing.
Location: As I say - Red Square, Bolshoi, Kremlin, St. Basils - all within a stone's throw. Metro stations all close too, so we travelled a fair way out.
We visited our son who is a student in Moscow. We had an excellent and all too brief stay. The hotel hospitality and catering was a big part of all the fun.
Comment from Hotel Management
Apr 19, 2017 by Svetlana Khardikova, Hotel Management
Dear John, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very friendly staff and excellent location

Posted Mar 26, 2017
Pros: Location, room cleaness, reception and concierge staff professionalism, laundry promptness even on a Sunday.
Cons: 21 century TV!
Location: Great restaurants and bars, walk area and overall shopping
All staff excel on customer service attitude. Great location for dining and after work. 10 min walk to the red square. Close to great shopping.
Comment from Hotel Management
Mar 29, 2017 by Svetlana Khardikova, Hotel Management
Dear guest! We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel in heart of Moscow.

Posted Feb 27, 2017
Pros: Excellent service very comfortable bed and nice size room.
Cons: I would say the hotel is showing signs of wear like my wallpaper starting to show joins but for the price I payed i am not disappointed in the least.
Location: Great facilities and English speaking shops near by. Many Cafe's I really great location. A short 5 min stroll to "Four Seasons Hotel" !!!
Very helpful staff, excellent service, speaking English well, a real pleasure for me.
Comment from Hotel Management
Mar 2, 2017 by Svetlana Khardikova, Hotel Management
Dear guest! Thank you very much for sharing your comments with us on Tripadvisor following your stay in Moscow! We are delighted that you enjoyed the hotel, the location and its services and hope that we will be able to welcome you back very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Feb 16, 2017
The hotel is pleasant and somewhat old fashioned Russian. I got the room at low season at a good price, around $ 100. Do not expect a five star hotel, which is what you might think you get when paying closer to $300 per night! The location is excellent: walking distance from very nice shops, restaurants, cafe's the Kremlin etc. very peasant stay.
Comment from Hotel Management
Feb 19, 2017 by Svetlana Khardikova, Hotel Management
Dear Michael, Thank you for your stay with us and reviewing our property. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.
4 out of 5
by Piotr

This traveler left a rating score only Posted Feb 5, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, friendly staff!

Posted Feb 2, 2017
Absolutely best value high end hotel next to Bolshoi theatre and Kremlin! Friendly staff that is there to help instantly when needed!
Comment from Hotel Management
Feb 9, 2017 by Svetlana Khardikova, Hotel Management
Dear guest! We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.
5 out of 5
by MILAN

Excellent hotel in great location, kind staff.

Posted Dec 28, 2016 on Hotels
Fantastic hotel, huge room, great location, will stay in the same hotel when I will be next time in Moscow. We arrived very early, around 7 am and we got our room without additional charges although check in time is 2pm. Very kind staff, clean room and fantastic location. Moscow is one of the most beautiful capitals in the world.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear guest! We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you. Best regards, Svetlana Khardikova
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
The bar staff and security staff were very friendly and welcoming. I am a regular visitor to this hotel and am rarely disappointed.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear guest! We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you. Best regards, Svetlana Khardikova
4 out of 5
Recommended
for Everyone
by A verified traveler from London

An OK option for Moscow

Posted Nov 7, 2016
Pros: The location - just a 5 minute walk to Red Square in what seems to be a safe neighbourhood
Cons: Room is quite comfortable but the hotel is quite dated.Small lounge area, slightly tatty all round but was reasonable value
Location: Easy walk into the centre, good range of restaurants nearby. Shops in the area very expensive
Comment from Hotel Management
Nov 14, 2016 by Svetlana Khardikova, Hotel Management
Dear guest! Thank you for your recent stay with us and reviewing our property. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you. Best regards, Svetlana Khardikova