Ratings based on 189 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice hotel in the center

Posted Oct 18, 2017
Pros: Location. From the hotel you can walk to almost everywhere in the center of Moscow: Kremlin, Arbat, Tverskaya, Bolshoi, Tretyakovskaya, and many other
Cons: The pool
Location: Excellent location
This is a nice but comparatively to such of the same level in the U.S - pricey. Just beware of that. The hotel needs to tell some of their staff to learn to smile, in particular those who man the entrance into the hotel. They are frowning all the time.
Comment from Hotel Management
Oct 22, 2017 by General Manager, Hotel Management
Dear Jay, Thank you for choosing the Marriott Royal Aurora Hotel when visiting Moscow and for taking the time to share with us your feedback concerning your stay. We appreciate all comments from our guests that we believe helps us to improve our service and your comment is deffinately one of them. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please accept our sincere apologies for the inconvenience you may have experienced. And we hope to welcome you again whenever your travel brings you back to Moscow. Sincerely, Marina Skokova| General Manager| Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler from Merseyside

Hotel and Staff

Posted Aug 22, 2017
Absolutely fantastic Hotel and Staff exceeded all our expectations. Moscow was sensational blew me away, I was really taken aback by its beauty, all of the people we met were exceptionally warm. Would go again
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Paul, Thank you for providing such great feedback. I am happy that you enjoyed your experience of staying in our hotel. We do pride ourselves on delivering the brilliant hotel's experience exclusively to our guests. It was an honor to serve you. We all look forward to welcoming you back again. Kind regards, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
5 out of 5
Recommended
for Everyone
by A verified traveler from Jerusalem, Israel

Elegant hotel 10 minutes from the Kremlin.

Posted Aug 10, 2017
Pros: The room was spacious, and the breakfast was excellent. The area is perfectly safe 24/7.
Cons: Everything was perfect.
Excellent hotel, close to the Kremlin and the Red Square, in one of the trendiest streets of Moscow. Right on one of the pedestrian streets with many bars and restaurants, yet quite and cozy. The staff speaks good English, is very helpful, and kind. The Bolshoi theater is one block away, as well as three elegant shopping centers. The metro is 6 minutes walking distance.
Comment from Hotel Management
Aug 13, 2017 by General Manager, Hotel Management
Dear Giora, Comments like yours make us proud and give us the extra energy to move forward. I would like to thank you for taking out of your valuable time to share your comments with us on this platform. Hoping to host you again in the Moscow Marriott Royal Aurora hotel in the nearest future. Sincerely, Marina Skokova | General Manager | Marriott Moscow Royal Aurora
4 out of 5
by Pratap

Posted Jul 17, 2017 on Hotels
Good service, great location. Maintained clean, but finer maintenance like AC and plumbing a little spotty.
Comment from Hotel Management
Jul 24, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Pratap, Thank you very much for you feedback and your kind words, this is extremely important to all of us. I am happy to see you were satisfied with our hotel and service, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
by Attila

Happy with our choice

Posted Jul 16, 2017 on Hotels
Room we stayed was perfect for 3nights stay. Large, comfortable, clean, bathroom is 5* standard, no noise. Breakfast also very good, crew is super polite, responsive, kind. Location: RedSquare 10mins, metro station 7mins walking. Neighborhood: Restaurants, bars, shopping, hotels Perfect choice to discover Moscow, i'll stay here next time too.
Comment from Hotel Management
Jul 24, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Attila, Thank you for choosing the Marriott Royal Aurora as your host for your recent visit to Moscow. We are happy to read that we were able to meet your expectations with the hotel location and the service provided by our staff. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to Moscow. Yours in service, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, good location

Posted Jul 14, 2017
Friendly and helpful stuff across the board, fantastic service, excellent location, nice rooms and well maintained and a very good breakfast
Comment from Hotel Management
Jul 26, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Guest, Thank you so much for taking the time to comment on your recent stay with us here at the Marriott Royal Aurora. I am pleased to read that our team’s service was particularly enjoyed by you and it was truly our pleasure to have welcomed you to the hotel. I do hope you will be back to Moscow soon and do please let us know if we can help with those plans. Kind regards, Ekaterina Zhuravleva Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA, USA

Good balance of price vs location, but hidden fees

Posted May 28, 2017
Moscow isn't a cheap city. We paid to book the room for 3 people - any reasonable hotel should know that means it means minimum two beds. Expedia confirmation email states that no confirmation with hotel is necessary. We were surprised to find upon arrival that while the hotel did have my reservation, they did not have any two bed rooms available (standard 2 queen/full bed), and was charged extra to add a bed to a king bed room. There is no couch in the room so we had to pay the extra fee. However we were allowed to check in early. Hotel was clean and located in nice area. 24hr pool/fitness/jacuzzi. Apart from the fee for extra bed (that I feel is mess up on either the hotel or Expedia's part), I had a pleasant stay. I was on the side of building facing construction but could barely hear it. There IS big construction going on on the side of front entrance. So just be aware of you are sensitive to noise. This also made arriving/departing from hotel tricky with construction plus extra traffic in the area. It would have been nice for hotel to email confirmed guests information about best way to arrive given the construction.
Comment from Hotel Management
May 30, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Christine, Thank you for choosing the Marriott Royal Aurora Hotel for your Moscow stay and for taking the time to share your feedback with us. Please accept our sincere apologies for the inconveniences you experienced. We take great pride in ensuring our guests' satisfaction. Unfortunately, we did not meet your expectations this time. Our goal is to address your concerns so that we can ensure you have an exceptional experience upon your next visit. We do hope that you will give us another chance to make your stay most pleasant. Kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Luxury Hotel next to Bolshoi Theatre

Posted May 14, 2017
This is one of the best hotel we had ever been to. The area is full of shops and restaurants. We love the swimming pool, hot tub and the steam room the most. We felt safe walking around even at night. It is walking distance to Red Square, Abat Street, the famous Moscow McDonald, and the Bolshoi Theatre. All is about 10- 20 minutes walk. If you don't like walking, the metro is just in front of the theatre which is about 5 -10 minutes walk. However the metro is underground and consists of many steps and walking. We prefer walking on the streets and see more interesting buildings and getting more fresh air. Moscow metro are beautiful!!! One must not missed.
Comment from Hotel Management
Jun 1, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Guest , Thank you for painting such a fantastic image of our hotel. I was thrilled to note that you were impressed with the location of our property as well as with our service. I truly hope that you would keep coming back to us and that you would consider our hotel your home away from home! With kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
by Stephen

Best location

Posted May 10, 2017 on Hotels
Fantastic location 100m from the Bolshoi and 500m from the Kremlin; excellent service from friendly staff; rooms are a bit tired but excellent value for money overall
Comment from Hotel Management
May 30, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear Stephen, Thank you for choosing the Marriott Royal Aurora as your host for your recent visit to Moscow. We are happy to read that we were able to meet your expectations with the hotel location and the service provided by our staff. We hope to have the opportunity to welcome you back in the near future! With kind regards, Ekaterina Zhuravleva Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel close to City Center

Posted May 8, 2017
Very friendly and helpful staff, close to Red Square and the main sights
Comment from Hotel Management
Jun 1, 2017 by Ekaterina Zhuravleva, Hotel Management
Dear guest, Thank you for taking the time to share your review about your recent visit to the Marriott Royal Aurora. I am delighted that you enjoyed your stay with us. We like to ensure that our guests feel comfortable and welcome from the moment they arrive. It is wonderful to know that we managed to meet your expectations. I hope that we have the opportunity of welcoming you back to the hotel soon. Yours sincerely, Ekaterina Zhuravleva Guest Service Manager