Ratings based on 800 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from irvine, california

Great location, that's about it.

Posted Jul 8, 2017
When I arrived at the hotel, around 10pm I was greeted at the front desk by two women who were the only "nice" staff that I ran into the entire trip. They informed me that one of my rooms had been cancelled due to a mix up with expedia. After 10 minutes they informed me that they would honor the room, but made it feel as if the mix up had been my fault for some reason. The hotel states on their website that breakfast is included with your room, yet for some reason both rooms did not include breakfast. The room itself seemed bare, and the bed was too hard for my liking. Most boutique hotels that I stay at usually have some sort of turn down service, which this hotel didn't seem to have. I had gone down to the front desk several time to ask directions to places around the city, and each time seemed like the staff were burdened with my inquiries. I can't say for sure if they were being rude or if this is just a cultural difference. I would have expected more from hotel staff memeber though. The breakfast buffet which cost about $30 usd, was horrible. Minimal selection, with only some eggs, and breakfast sausage as the main hot foods. I ended up having cereal each day, which for $30 didn't make me happy. While we could have tried to find a breakfast spot near the hotel most were closed at 7am. On our fourth day we were looking to relax, and saw that the hotel had spa services. The spa was a joke, a small room tucked in the corner of the lobby. Just all around bad experience.
Comment from Hotel Management
Jul 13, 2017 by Svetlana Khardikova, Hotel Management
Dear Matt, Thank you so much for taking the time to leave us your feedback. I am concerned to read that your experience was not what you expected.Please accept our apologies for the issues you had encountered during your stay. We have many tarrifs: with breakfast and without it. This choice is up to you, but it is more profitable to take breakfast with accommodation. Concerning your comment about our breakfast selection I can assure you, that we are always offer our guests a good choice of hot food: porridge, bacon, eggs, sausages, Russian syrniki, pancakes, hash brown and other items. We appreciate your comments and hope that you will give us another chance to be of service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Red Square

Posted Jul 5, 2017
Good location, walking distance to many sights, friendly staff. Room was clean and quiet.
Comment from Hotel Management
Jul 7, 2017 by Svetlana Khardikova, Hotel Management
Dear guest, We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

A nice and friendly hotel in Moscow

Posted Jun 30, 2017
Very good hotel to stay. All major attractions are within walking distance. Language barrier (few spoke english) affected conmunications with personnel but they were friendly and a highlight were concierge guys. The weekend person in charge of cleaning our room did not do a good job on our bed. Plenty of places nearby to eat and have some drinks.
Comment from Hotel Management
Jul 3, 2017 by Svetlana Khardikova, Hotel Management
Dear Harvy, thank you so much for taking the time to leave us your feedback! We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We very much appreciate your review and we hope to see you again soon!
4 out of 5
by A verified traveler

Excellent location. Security guys need good behavi

Posted Jun 21, 2017 on Hotels
The location was perfect. A lot of restaurants and near by all attractions places .two cmoments .one about the security guys they are always absent never smile to guest and one guy maybe employee he was rude. I comply about him . Second TV channels there one English spooky and all othere is Russian .this is not fair
Comment from Hotel Management
Jun 23, 2017 by Svetlana Khardikova, Hotel Management
Dear guest! Thank you so much for taking the time to leave us your feedback! Please accept our apologies for the issues you had encountered during your stay. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. We hope that you will give us another chance to be of service.
3 out of 5
by A verified traveler

Not a five-star hotel but in good location

Posted May 5, 2017
Pros: Location and friendly, helpful staff.
Cons: Almost everything.
Location: Good location with a lot of different restaurants and fashion boutiques nearby.
The hotel is definitely not a five-star facility but more of a four-star property enjoying good location. The room was a bit cramped, there was no bath tube, only shower, and the TV screen was the size of a laptop without an adjustable screen format. However, the staff was nice and helpful.
Comment from Hotel Management
May 12, 2017 by Svetlana Khardikova, Hotel Management
Dear guest, Thank you for your recent stay with us and reviewing our property. We are delighted that you enjoyed the hotel location. We have 2 types of rooms: with a bath tube & with a shower. We are always ready to change the room if we have a free rooms. Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. We appreciate your comments, and hope that you will give us another chance to be of service.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent situation - very close to city centre.

Posted Apr 12, 2017
Pros: Proximity to Red Square and the key historic sites. The ambience is great and the high quality breakfast an added bonus.
Cons: Nothing.
Location: As I say - Red Square, Bolshoi, Kremlin, St. Basils - all within a stone's throw. Metro stations all close too, so we travelled a fair way out.
We visited our son who is a student in Moscow. We had an excellent and all too brief stay. The hotel hospitality and catering was a big part of all the fun.
Comment from Hotel Management
Apr 19, 2017 by Svetlana Khardikova, Hotel Management
Dear John, Thank you for your very positive comments regarding your stay with us. We have worked very hard over the years in order to receive positive comments like yours. We very much appreciate your review and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very friendly staff and excellent location

Posted Mar 26, 2017
Pros: Location, room cleaness, reception and concierge staff professionalism, laundry promptness even on a Sunday.
Cons: 21 century TV!
Location: Great restaurants and bars, walk area and overall shopping
All staff excel on customer service attitude. Great location for dining and after work. 10 min walk to the red square. Close to great shopping.
Comment from Hotel Management
Mar 29, 2017 by Svetlana Khardikova, Hotel Management
Dear guest! We really appreciate your positive comments regarding your stay with us. Our staff works hard each day to make sure our guests are well taken care of. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel in heart of Moscow.

Posted Feb 27, 2017
Pros: Excellent service very comfortable bed and nice size room.
Cons: I would say the hotel is showing signs of wear like my wallpaper starting to show joins but for the price I payed i am not disappointed in the least.
Location: Great facilities and English speaking shops near by. Many Cafe's I really great location. A short 5 min stroll to "Four Seasons Hotel" !!!
Very helpful staff, excellent service, speaking English well, a real pleasure for me.
Comment from Hotel Management
Mar 2, 2017 by Svetlana Khardikova, Hotel Management
Dear guest! Thank you very much for sharing your comments with us on Tripadvisor following your stay in Moscow! We are delighted that you enjoyed the hotel, the location and its services and hope that we will be able to welcome you back very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Feb 16, 2017
The hotel is pleasant and somewhat old fashioned Russian. I got the room at low season at a good price, around $ 100. Do not expect a five star hotel, which is what you might think you get when paying closer to $300 per night! The location is excellent: walking distance from very nice shops, restaurants, cafe's the Kremlin etc. very peasant stay.
Comment from Hotel Management
Feb 19, 2017 by Svetlana Khardikova, Hotel Management
Dear Michael, Thank you for your stay with us and reviewing our property. We value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.
4 out of 5
by Piotr

This traveler left a rating score only Posted Feb 5, 2017 on Hotels